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Review Summary
Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.
Delivery
"Delivery was quick and on time. Products good quality and as described."
"Every thing from lacoste is very well made. Delivery is quick"
"Delivery went fine - which is not always the case round here."
Digital experience
"Slick website and delivery service."
"I like the online shopping experience with Lacoste"
"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"
Team expertise
"The team at the shop are always very helpful"
"Staff, very pleasant and helpful, brand has class."
"Very good service offered."
Friendliness & courtesy
"Loic in customer service was brilliant"
"Love the site and customer services always happy to help"
"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"
Choice
"Always well made and plenty of choices"
"Great company with fantastic quality items and a great array of choice"
"Fabulous designs, great size options and excellent quality."
Responsiveness
"Good quick service Good communications"
"Prompt service and delivery"
"Quick service"
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A. A.
18 Feb 2022
Verified reviewThe laces of one shoe had lots of brown marks on - like someone had dribbled chocolate on them. I had to wash them and re-lace them. For £90, the after sales care wasn’t great - I called multiple times and, shy of returning them or buying some new laces and then calling to get a refund, there was no way forward that didn’t require work on my part. In the end gave up and washed the lace and relaced it, but I don’t expect that when paying £90 for brand new shoes. Otherwise, the shoe quality was amazing.
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A. A.
18 Feb 2022
Verified reviewHappy with Lacoste product
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A. A.
18 Feb 2022
Verified reviewOf course they are already familiar with the brand
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A. A.
18 Feb 2022
Verified reviewyes
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A. A.
18 Feb 2022
Verified reviewReally comfortable boots
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A. A.
18 Feb 2022
Verified reviewNo shoes is tight
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A. A.
18 Feb 2022
Verified reviewVery good quality
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A. A.
18 Feb 2022
Verified review.....
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A. A.
18 Feb 2022
Verified reviewLacoste clothing is always really good to wear
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A. A.
17 Feb 2022
Verified reviewAt least 3 aizws too small, difficult and complicated to return
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A. A.
17 Feb 2022
Verified reviewNever received the order 😪
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A. A.
17 Feb 2022
Verified reviewRefund from a returned item was paid promptly
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A. A.
17 Feb 2022
Verified reviewNope
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A. A.
17 Feb 2022
Verified reviewDefinitely!!! The colour quality and feel while touching the material was brilliant
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A. A.
17 Feb 2022
Verified reviewSee above
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A. A.
17 Feb 2022
Verified reviewDelivered after a week
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A. A.
17 Feb 2022
Verified reviewFound the returns a bit of a chore if honest
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A. A.
17 Feb 2022
Verified reviewArrived on time.
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A. A.
17 Feb 2022
Verified reviewI have recommended friends
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A. A.
17 Feb 2022
Verified reviewperfect
Reviews displayed in chronological order
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