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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 269 reviews since 22/05/2021

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4.7

Based on 3 387 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

822 reviews mention delivery, with 89% positive feedback.

"Delivery was quick and on time. Products good quality and as described."

"Every thing from lacoste is very well made. Delivery is quick"

"Delivery went fine - which is not always the case round here."

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

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A. A.
12 Mar 2022
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No other comments
Experience from: 9 Feb 2022
A. A.
12 Mar 2022
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Quality items for the majority and if not happy just send them back. Repeatedly bought lacoste over the years as I know the materials used are always good.
Experience from: 8 Feb 2022
A. A.
12 Mar 2022
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I'm french so for me lacoste it's the classic brand to wear every days Cocorico
Experience from: 8 Feb 2022
A. A.
12 Mar 2022
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Not happy with service, as I was unable to buy the correct size at the same price.
Experience from: 5 Feb 2022
A. A.
12 Mar 2022
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Very good service from Lacoste and I would recommend
Experience from: 7 Feb 2022
A. A.
12 Mar 2022
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Usual quality first class
Experience from: 7 Feb 2022
A. A.
12 Mar 2022
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Pure unrivalled excellence
Experience from: 8 Feb 2022
A. A.
12 Mar 2022
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Always good of good quality.
Experience from: 6 Feb 2022
A. A.
11 Mar 2022
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Very very good
Experience from: 7 Feb 2022
A. A.
11 Mar 2022
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Quality
Experience from: 8 Feb 2022
A. A.
11 Mar 2022
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As above remarks
Experience from: 9 Feb 2022
A. A.
11 Mar 2022
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Professional service
Experience from: 8 Feb 2022
A. A.
11 Mar 2022
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I like the brand overall.
Experience from: 23 Jan 2022
A. A.
11 Mar 2022
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100%
Experience from: 6 Feb 2022
A. A.
11 Mar 2022
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I have worn Lacoste since I was at school and probably buy even more now than I ever did before. The selection is great with good choice of sizes and always great quality.
Experience from: 6 Feb 2022
A. A.
11 Mar 2022
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Brilliant products
Experience from: 5 Feb 2022
A. A.
11 Mar 2022
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Deliver my order ASAP please
Experience from: 5 Feb 2022
A. A.
11 Mar 2022
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Would have done so in the past, but recently the loyalty programme benefits are not worth much. I will not be buying much Lacoste gear this year.
Experience from: 7 Feb 2022
A. A.
11 Mar 2022
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Excellent service, beautiful pieces
Experience from: 4 Feb 2022
A. A.
10 Mar 2022
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Wearing Lacoste is beyond just clothes
Experience from: 7 Feb 2022