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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 276 reviews since 22/05/2021

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4.7

Based on 3 383 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

822 reviews mention delivery, with 89% positive feedback.

"Very swift delivery !"

"Delivery was quick and on time. Products good quality and as described."

"Every thing from lacoste is very well made. Delivery is quick"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

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5 ★

A. A.
14 Aug 2022
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Any time
Experience from: 13 Jul 2022
A. A.
14 Aug 2022
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The quality is outstanding, probably the best sports and leisure wear around.
Experience from: 13 Jul 2022
A. A.
14 Aug 2022
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Highly satisfied
Experience from: 15 Jul 2022
A. A.
14 Aug 2022
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Was a long delivery time and the link didn’t work through the website for me to track.
Experience from: 13 Jul 2022
A. A.
14 Aug 2022
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Service was brilliant delivered when stated
Experience from: 13 Jul 2022
A. A.
14 Aug 2022
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Quality product
Experience from: 13 Jul 2022
A. A.
14 Aug 2022
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Very happy with the ease of ordering, to the delivery of my order.
Experience from: 13 Jul 2022
A. A.
14 Aug 2022
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I would recommend Lacoste to everyone to shop
Experience from: 15 Jul 2022
A. A.
14 Aug 2022
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Very satisfied
Experience from: 14 Jul 2022
A. A.
14 Aug 2022
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Still waiting for postage refilling
Experience from: 13 Jul 2022
A. A.
14 Aug 2022
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Great fir and comfy material
Experience from: 14 Jul 2022
A. A.
14 Aug 2022
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Arrived as indicated in time.
Experience from: 13 Jul 2022
A. A.
14 Aug 2022
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Great service & parcel tracking
Experience from: 15 Jul 2022
A. A.
14 Aug 2022
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👍🏽 Very comfortable indeed
Experience from: 13 Jul 2022
A. A.
14 Aug 2022
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Although it had to come from France the delivery was pretty quick
Experience from: 14 Jul 2022
A. A.
14 Aug 2022
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Good all round service
Experience from: 14 Jul 2022
A. A.
14 Aug 2022
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PROFESSIONAL FIRST CLASS SEEVICE
Experience from: 14 Jul 2022
A. A.
14 Aug 2022
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Used to like the tops although over priced. But customer services are one of the poorest from any industry
Experience from: 1 Jul 2022
A. A.
14 Aug 2022
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Very satisfied and will continue to purchase and wear lacoste
Experience from: 12 Jul 2022
A. A.
13 Aug 2022
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Seem to be good
Experience from: 10 Jul 2022