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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 287 reviews since 22/05/2021

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4.7

Based on 3 383 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

825 reviews mention delivery, with 89% positive feedback.

"Quick delivery no problem"

"Quick delivery"

"Always quality goods, fast delivery"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

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5 ★

A. A.
28 Jul 2023
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Lacoste offer great quality products, at very good prices.
Experience from: 24 Jun 2023
A. A.
28 Jul 2023
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Great products as always I’ve been buying Lacoste for over 50 years
Experience from: 24 Jun 2023
A. A.
28 Jul 2023
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Quick and speed delivery. Came well packed
Experience from: 25 Jun 2023
A. A.
28 Jul 2023
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I really like the brand image, it's a bit overpriced but on sale it's more than reasonable
Experience from: 24 Jun 2023
A. A.
28 Jul 2023
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Shopped with lacoste for over 30 years, never disappointed
Experience from: 24 Jun 2023
A. A.
28 Jul 2023
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Considering I struggled to return it and I have to keep a thing I don't like because I tried and tried to return it but DHL don't recognise the barcode.
Experience from: 25 Jun 2023
A. A.
28 Jul 2023
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i have been buying lacoste for years and have always been very satisfied
Experience from: 25 Jun 2023
A. A.
28 Jul 2023
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Great clothes
Experience from: 25 Jun 2023
A. A.
28 Jul 2023
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I would recommend
Experience from: 25 Jun 2023
A. A.
28 Jul 2023
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DHL MESSED UP THE DELIVERY AND THE PRODUCT WAS RETURNED STRAIGHT BACK TO LACOSTE. I WOULD NOT RATE DHL AS A CARRIER .
Experience from: 24 Jun 2023
A. A.
28 Jul 2023
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Good value
Experience from: 24 Jun 2023
A. A.
28 Jul 2023
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Yes
Experience from: 25 Jun 2023
A. A.
28 Jul 2023
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Definitely x
Experience from: 24 Jun 2023
A. A.
28 Jul 2023
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Great
Experience from: 24 Jun 2023
A. A.
28 Jul 2023
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Lacoste used to be expensive when I was growing up. Simple but expensive. Now it’s not so expensive but the quality is still there, and the simplicity has never gone away.
Experience from: 25 Jun 2023
A. A.
28 Jul 2023
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Very satisfied
Experience from: 25 Jun 2023
A. A.
28 Jul 2023
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Order went smooth
Experience from: 25 Jun 2023
A. A.
28 Jul 2023
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Nice shirt but the shade of brown is lighter than the picture shown.
Experience from: 25 Jun 2023
A. A.
28 Jul 2023
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Lacoste is a must have for every polo shirt enthusiasts .Elegant and classic
Experience from: 25 Jun 2023
A. A.
28 Jul 2023
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Great quality clothing as a member you get looked after depending on how much you spend love everything i have bought
Experience from: 25 Jun 2023