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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 287 reviews since 22/05/2021

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4.7

Based on 3 383 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

825 reviews mention delivery, with 89% positive feedback.

"Quick delivery no problem"

"Quick delivery"

"Always quality goods, fast delivery"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

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5 ★

A. A.
3 Aug 2023
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Excellent.
Experience from: 30 Jun 2023
A. A.
3 Aug 2023
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Great
Experience from: 30 Jun 2023
A. A.
3 Aug 2023
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Love Lacoste !
Experience from: 30 Jun 2023
A. A.
3 Aug 2023
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Great service
Experience from: 29 Jun 2023
A. A.
3 Aug 2023
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Yes Service was great
Experience from: 1 Jul 2023
A. A.
3 Aug 2023
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Very happy with most of my purchases as a Legend. Some designs are very OTT for me.
Experience from: 1 Jul 2023
A. A.
3 Aug 2023
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I'm satisfied with lacoste but the shipping company's services were not very good
Experience from: 1 Jul 2023
A. A.
3 Aug 2023
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Over the years I've never had a problem with delivery
Experience from: 30 Jun 2023
A. A.
3 Aug 2023
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Great quality, good service and an impressive brand
Experience from: 1 Jul 2023
A. A.
3 Aug 2023
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Very satisfied
Experience from: 1 Jul 2023
A. A.
3 Aug 2023
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Good
Experience from: 29 Jun 2023
A. A.
3 Aug 2023
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very sexy
Experience from: 1 Jul 2023
A. A.
3 Aug 2023
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I have been wearing Lacoste for more than 40 years, it is probably my favourite brand.
Experience from: 30 Jun 2023
A. A.
3 Aug 2023
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Up until this recent purchase I certainly would have recommended Lacoste but this item and failing to answer my complaint are making me think again!
Experience from: 29 Jun 2023
A. A.
3 Aug 2023
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No as shopping is an individual's choice and the brands they buy is their own business.
Experience from: 28 Jun 2023
A. A.
3 Aug 2023
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Very quick service great prices great quality
Experience from: 29 Jun 2023
A. A.
3 Aug 2023
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fine
Experience from: 28 Jun 2023
A. A.
3 Aug 2023
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Fine
Experience from: 28 Jun 2023
A. A.
3 Aug 2023
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Good
Experience from: 28 Jun 2023
A. A.
3 Aug 2023
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Lacoste is a very good product and have been wearing lacoste for over 40 years
Experience from: 29 Jun 2023