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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 289 reviews since 22/05/2021

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4.7

Based on 3 385 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

826 reviews mention delivery, with 89% positive feedback.

"The turnaround time regarding delivery and communication thereof was excellent."

"Quick delivery no problem"

"Quick delivery"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

4 ★

5 ★

A. A.
7 Sept 2023
Verified review
Collected and verified by Verified Reviews
Good service
Experience from: 2 Aug 2023
A. A.
7 Sept 2023
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Nice stuff but expensive
Experience from: 3 Aug 2023
A. A.
7 Sept 2023
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Good service
Experience from: 2 Aug 2023
A. A.
7 Sept 2023
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Good but expensive unless buying in the sale
Experience from: 2 Aug 2023
A. A.
7 Sept 2023
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Excellent quality and fit. Reliable delivery
Experience from: 2 Aug 2023
A. A.
7 Sept 2023
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Excellent
Experience from: 1 Aug 2023
A. A.
7 Sept 2023
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Great quality of products
Experience from: 3 Aug 2023
A. A.
7 Sept 2023
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Fast service. Refund sent straight back to card.
Experience from: 3 Aug 2023
A. A.
5 Sept 2023
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Good service really smooth
Experience from: 1 Aug 2023
A. A.
5 Sept 2023
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Shoes doesnt match picture
Experience from: 28 Jul 2023
A. A.
1 Sept 2023
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I am very satified
Experience from: 25 Jul 2023
A. A.
1 Sept 2023
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I love locoste clothes, who doesn't.
Experience from: 28 Jul 2023
A. A.
1 Sept 2023
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I am satisfied with the Lacoste customer service
Experience from: 27 Jul 2023
A. A.
1 Sept 2023
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Great service and delivery
Experience from: 27 Jul 2023
A. A.
1 Sept 2023
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Great service very quick delivery
Experience from: 26 Jul 2023
A. A.
1 Sept 2023
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Satisfied customer, very good sale.
Experience from: 25 Jul 2023
A. A.
1 Sept 2023
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Convenient to shop
Experience from: 25 Jul 2023
A. A.
1 Sept 2023
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Superb communication throughout the transaction, prompt delivery and immaculately presented in quality packaging. The polo feels - and smells, amazing!
Experience from: 21 Jul 2023
A. A.
1 Sept 2023
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Excellent service as always
Experience from: 22 Jul 2023
A. A.
31 Aug 2023
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Very satisfied throughout the brand
Experience from: 28 Jul 2023