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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 289 reviews since 22/05/2021

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4.7

Based on 3 385 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

826 reviews mention delivery, with 89% positive feedback.

"The turnaround time regarding delivery and communication thereof was excellent."

"Quick delivery no problem"

"Quick delivery"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

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5 ★

A. A.
15 Sept 2023
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You pay for what you get with Lacoste items and they last for years
Experience from: 13 Aug 2023
A. A.
15 Sept 2023
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Informed all the way great service
Experience from: 12 Aug 2023
A. A.
15 Sept 2023
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Smart comfortable
Experience from: 13 Aug 2023
A. A.
15 Sept 2023
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I’m very happy with Lacoste and their product I always like to buy
Experience from: 13 Aug 2023
A. A.
15 Sept 2023
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always
Experience from: 12 Aug 2023
A. A.
15 Sept 2023
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Very quick preset delivery
Experience from: 12 Aug 2023
A. A.
15 Sept 2023
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I was very satisfied with the service Lacoste offered
Experience from: 12 Aug 2023
A. A.
15 Sept 2023
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The brand has never let me down
Experience from: 12 Aug 2023
A. A.
15 Sept 2023
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It's a clothes shop
Experience from: 11 Aug 2023
A. A.
15 Sept 2023
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Good
Experience from: 11 Aug 2023
A. A.
15 Sept 2023
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I am quite impressed with Lacose customer service and delivery from France to the UK in 48 hrs.
Experience from: 11 Aug 2023
A. A.
15 Sept 2023
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Great website & delivery service, the tracking information was excellent.
Experience from: 10 Aug 2023
A. A.
15 Sept 2023
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Without doubt
Experience from: 11 Aug 2023
A. A.
15 Sept 2023
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Great quality clothing and great service
Experience from: 10 Aug 2023
A. A.
15 Sept 2023
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I’m really satisfied with the service from Lacrosse
Experience from: 10 Aug 2023
A. A.
15 Sept 2023
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Always spot on service
Experience from: 11 Aug 2023
A. A.
15 Sept 2023
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Lacoste is a pioneering fashion company renowned for its timeless elegance. With a legacy dating back decades, they effortlessly blend classic designs with modern trends, consistently delivering high-quality products that embody sophistication and style. A symbol of refined luxury and French chic, Lacoste continues to set benchmarks in the fashion industry.
Experience from: 9 Aug 2023
A. A.
15 Sept 2023
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Service is slow and returns take long.
Experience from: 10 Aug 2023
A. A.
15 Sept 2023
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Very quick service from my online order.
Experience from: 9 Aug 2023
A. A.
15 Sept 2023
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Great
Experience from: 9 Aug 2023