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Review Summary
idealwine comes across as a smooth and reassuring experience, with bottles arriving well packaged and in good time. Customers mention a clear sense of satisfaction from the order process through to delivery, along with helpful customer service and a team that feels passionate about what it does.
Delivery
"Good, fast and reliable"
"Fast and well packed. Very good"
"Très bonne transaction. expédition rapide et bon emballage."
Digital experience
"Ich bin mit meinem Einkauf bei iDealwine rundum zufrieden. Die gesamte Abwicklung verlief reibungslos und professionell. Der Service war zuverlässig,…"
Ich bin mit meinem Einkauf bei iDealwine rundum zufrieden. Die gesamte Abwicklung verlief reibungslos und professionell. Der Service war zuverlässig, und ich hatte einen sehr positiven Eindruck vom gesamten Kaufprozess. Vielen Dank für den ausgezeichneten Service!
"Place an order is very easy and packaging and delivery are safety and fast. Also prices are often convenient."
"Reliable and quick responses. Happy to use Idealwine for specific purchases. Keep going like this!"
Choice
"Excellent selection of wines not imported to the USA"
"A good selection for people who are looking for something special that is no longer available online or in shops."
"Easy process and great shipping and storing options."
Team expertise
"Goede collectie, duidelijke informatie en goede klantenservice."
"very fast and very professional handling"
"Great customer service, I would definitely use again"
Responsiveness
"Fast and efficient!"
"Sehr einfach zu bedienen. Zuverlässige Bezahlung. Guter Service, wenn es ein Problem gibt. Es wird immer eine faire Lösung gefunden."
"Quick reply by Asia local team"
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A. A.
16 Aug 2023
Verified reviewExcellent hassle free transaction
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A. A.
16 Aug 2023
Verified reviewOpening the website and working through the options and 'pages' was very slow. However, there was a very wide choice and the prices were very competitive. I am happy to have completed the order successfully and the process was relatively simple. We are very pleased with the delivery performance - the packaging was excellent and everything arrived in excellent condition. We will be ordering again!
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A. A.
16 Aug 2023
Verified reviewChoice, navigation, delivery top as always. Customer service could be better, wrote two times with no answer.
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A. A.
16 Aug 2023
Verified reviewAll perfect
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A. A.
16 Aug 2023
Verified reviewSmooth.
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A. A.
16 Aug 2023
Verified reviewGood wines with good prices and fast delivery
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A. A.
16 Aug 2023
Verified reviewAlways great
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A. A.
16 Aug 2023
Verified reviewExcellent Service & fast shipment. Thanks a lot.
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A. A.
16 Aug 2023
Verified reviewOrganizzazione perfetta con una buonissima cura nelle spedizioni.
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A. A.
16 Aug 2023
Verified reviewThe wine selection is great. I just had problems with the delivery process (delay for shipping and not cancelling when it was asked for).
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A. A.
16 Aug 2023
Verified reviewExcellent, good wines with good conditions, but UPS as the delivery provider is bad im my opinion (complicated and expensive, delivery wise) colissimo would be much better!
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A. A.
16 Aug 2023
Verified reviewExcellent handling in all points!
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A. A.
14 Aug 2023
Verified reviewI can only rate the quality of delivery of two recent orders by Seur. Unsatisfactory, orders have not yet been delivered.
Reply from Idealwine.com
Dear Sir, I can see that this matter is being taking care of. We're however sincerely sorry for this important issue. We're doing our very best to ask the shipping compagny more information and help you get though this incident. Kind regards, IDealwine Team
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A. A.
14 Aug 2023
Verified reviewDelivery took quite a long time
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A. A.
14 Aug 2023
Verified reviewVery good service. a little expensive shipping cost
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A. A.
14 Aug 2023
Verified reviewWide choice of great wines, easy to find and buy.
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A. A.
31 Jul 2023
Verified reviewthe delivery has been arrived on time witha sturdy box, the product was perfect.
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A. A.
31 Jul 2023
Verified reviewFast, great catalogue and great customer service
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A. A.
31 Jul 2023
Verified reviewAll good
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A. A.
31 Jul 2023
Verified reviewPour l'expédition vers l'Italie, Chronopost est meilleur que Colissimo
Reviews displayed in chronological order
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