What do Internet users think about idealwine.com ?

idealwine comes across as a smooth and reassuring experience, with bottles arriving well packaged and in good time. Customers mention a clear sense of satisfaction from the order process through to delivery, along with helpful customer service and a team that feels passionate about what it does. The selection of wine is often praised, especially the Burgundy range, and reviews also mention fair pricing, reliable service and careful handling of orders. Some customers appreciate having orders grouped together and shipping costs reduced, while others value auction integrity and the feeling that everything is handled professionally. idealwine gathers overwhelmingly positive reviews with 2636 reviews published in total and an average rating of 4.6 stars.

What is idealwine.com's address ?

190, rue d'Estienne d'Orves 92700 COLOMBES

Reviews for Idealwine.com

Total: 2 636 reviews since 05/01/2017

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4.6

Based on 736 reviews from the last 12 months

5

78%
4

9%
3

4%
2

3%
1

6%

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Review Summary

idealwine comes across as a smooth and reassuring experience, with bottles arriving well packaged and in good time. Customers mention a clear sense of satisfaction from the order process through to delivery, along with helpful customer service and a team that feels passionate about what it does.

This summary is AI-Generated

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Helpful?

Delivery

214 reviews mention delivery, with 80% positive feedback.

"Good, fast and reliable"

"Fast and well packed. Very good"

"Très bonne transaction. expédition rapide et bon emballage."

Digital experience

59 reviews mention the digital experience, with 88% positive feedback.

"Ich bin mit meinem Einkauf bei iDealwine rundum zufrieden. Die gesamte Abwicklung verlief reibungslos und professionell. Der Service war zuverlässig,…"

"Place an order is very easy and packaging and delivery are safety and fast. Also prices are often convenient."

"Reliable and quick responses. Happy to use Idealwine for specific purchases. Keep going like this!"

Choice

39 reviews mention choice, with 92% positive feedback.

"Excellent selection of wines not imported to the USA"

"A good selection for people who are looking for something special that is no longer available online or in shops."

"Easy process and great shipping and storing options."

Team expertise

22 reviews mention our team's expertise, with 95% positive feedback.

"Goede collectie, duidelijke informatie en goede klantenservice."

"very fast and very professional handling"

"Great customer service, I would definitely use again"

Responsiveness

17 reviews mention our responsiveness, with 94% positive feedback.

"Fast and efficient!"

"Sehr einfach zu bedienen. Zuverlässige Bezahlung. Guter Service, wenn es ein Problem gibt. Es wird immer eine faire Lösung gefunden."

"Quick reply by Asia local team"

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A. A.
17 Jan 2024
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Ottimi prezzi, bottiglie ok e spedizione veloce.
Experience from: 18 Nov 2023
A. A.
17 Jan 2024
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The delivery was not ok, as my package just was placed in front of my appartment door where everybody could pick it up
Experience from: 18 Nov 2023
A. A.
17 Jan 2024
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ALL GOOD AS USUAL, I DON'T UNDERSTAND WHY THE BUYER'S PREMIUM HAS RAISED SO MUCH
Experience from: 2 Dec 2023
A. A.
17 Jan 2024
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Reliable and efficient processes. Delivery fast and in time. Product as expected, well packaged. Will come again
Experience from: 21 Dec 2023
A. A.
17 Jan 2024
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great selection of peculiar wines
Experience from: 25 Nov 2023
A. A.
17 Jan 2024
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I was surprised and skeptical about using iDealWine for my purchase. I was able to find 2 bottles of a very difficult to find whiskey and at a great price. I don't like how long it takes to receive the whiskey, mainly because I am impatient, but was super happy once I did receive it.
Experience from: 8 Dec 2023
A. A.
17 Jan 2024
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Very late delivery despite what promoted on website regarding a delivery before Christmas.
Experience from: 15 Dec 2023
A. A.
17 Jan 2024
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One bottle was corked. However, I was able to find bottles here at very reasonable prices.
Experience from: 23 Nov 2023
A. A.
17 Jan 2024
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Fast delivery
Experience from: 23 Dec 2023
A. A.
17 Jan 2024
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Reliable
Experience from: 24 Nov 2023
A. A.
17 Jan 2024
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....
Experience from: 18 Nov 2023
A. A.
16 Jan 2024
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Servizio clienti scarso e tempi di consegna inaccettabili. Vino ordinato il 16/11/2023 per fare regali di Natale. Premessa: sul sito sono dichiarati tempi di consegna in Italia da 3 a 7 giorni lavorativi. Il 27/11 comunico via mail a servizio clienti Idealwine che il corriere mi ha informato che il pacco è in restituzione perchè danneggiato, specificando che la consegna è urgente perchè il vino è da regalare. Dopo un sollecito mi viene risposto che devono fare verifiche e aspettare la restituzione del pacco. Dopo diverse mail di sollecito mi dicono che le bottiglie sono tornate alcune danneggiate e altre con etichetta macchiata. Ricevo il vino il 27/12, 41 GIORNI dopo l'ordine, con 3 bottiglie con etichetta macchiata e una completamente rovinata. Non hanno neanche avuto la premura di cambiarle. In tutto questo non una parola di scuse o di dispiacere per l'accaduto. VERGOGNOSO.
Experience from: 16 Nov 2023
A. A.
16 Jan 2024
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Impeccable
Experience from: 14 Dec 2023
A. A.
15 Jan 2024
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They sell oxidized wines and they refuse to answer and give a solution if the wine is defective. I bought a 580 EUR wine (1995 JL Chave Hermitage) and it was completely faulty. Idealwine didn't answer me and they are refusing to refund me.
Experience from: 16 Nov 2023
A. A.
15 Jan 2024
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In the years that I have delt with IDealwiine I have experienced very few problems. When a problem arose it was delt with promptly, courteously and professionally. The wine selection is wonderful, the website is easy to navigate and use. I would like to thank EVERYONE at iDealwine for contribting to my ongoing enjoyment of wine. I will open the last order to arrive and hoist a glass to you all.
Experience from: 15 Nov 2023
A. A.
10 Jan 2024
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Excellent services.
Experience from: 8 Nov 2023
A. A.
10 Jan 2024
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first auction/order went good and smoothly, unfortunately I cannot say the same about the second one. Auction 29/11/2023, shipped 01/12/2023, at the moment I'm still waiting for any news about delivery date. Honestly I'm starting to doubt that the delivery will take place, unfortunately I have already paid by wire transfer
Experience from: 11 Nov 2023
A. A.
10 Jan 2024
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Great as always!
Experience from: 8 Nov 2023
A. A.
10 Jan 2024
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excellent
Experience from: 9 Nov 2023
A. A.
10 Jan 2024
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Always great service and quality product thank you.
Experience from: 9 Nov 2023