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Review Summary
id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.
Delivery
"Prompt delivery, nice lad ."
"Very clear website, easy to order and quick delivery"
"Very satisfied, easy to use site and recieved within 2 days and recieved 10% off my next order which I have already used"
Digital experience
"Easy to use website."
"To early only just received my order. You were recommended by others, website easy to use so generally happy."
"The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively…"
The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively quickly
Responsiveness
"Always helpful Friendly helpful staff Prompt delivery Thank you"
"Very good prompt service. Cannot be faulted."
"Excellent and prompt service !"
Team expertise
"No complaints very efficent service thoroughly recommend."
"Good service. Would recommend"
"Very good service Would highly recommend"
Choice
"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"
Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased with the product.
"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."
"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."
Friendliness & courtesy
"Delivery man is aways on time and very kind."
"Customer Service was fabulous! Very helpful and able to advise on products"
"Friendly and helpful communication on the telephone and quick delivery."
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A. A.
27 Jan 2022
Verified reviewGreat site, always in stock and usually delivered within couple of days of ordering. Good quality too.
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A. A.
27 Jan 2022
Verified reviewCan't get through to speak to anyone, cut off every two minutes told to call back to busy to answer
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A. A.
27 Jan 2022
Verified reviewAlways stress free - thanks Team!
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A. A.
27 Jan 2022
Verified reviewVery happy, with product and the pace of deliver. Order and received the very next day incredibly customer service!
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A. A.
27 Jan 2022
Verified reviewExcellent service
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A. A.
22 Jan 2022
Verified reviewOK now I've got used to it.
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A. A.
22 Jan 2022
Verified reviewEasy website to navigate
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A. A.
22 Jan 2022
Verified reviewThe delivery is always on time and the delivery persons are fantastic with helping me by closing the gate as I have a dog and autism granddaughter. It be able to txt the order to you and there is no problem at all. Thank you so much for your help and support.
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A. A.
15 Jan 2022
Verified reviewQuick delivery and well packed
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A. A.
15 Jan 2022
Verified reviewSales contact was extremely helpful and knowledgeable about the various products. Dealt with my questions very efficiently with clear descriptions and information.
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A. A.
13 Jan 2022
Verified reviewGreat product definitely recommended and fast delivery
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A. A.
12 Jan 2022
Verified reviewThe site was straightforward to navigate and place my order
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A. A.
11 Jan 2022
Verified reviewGreat as usual, loyal customer
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A. A.
9 Jan 2022
Verified reviewWebsite is pretty easy to navigate when selecting the products, just not as straight forward when making payment.
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A. A.
9 Jan 2022
Verified reviewExcellent
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A. A.
9 Jan 2022
Verified reviewEasy to buy from and been updated all the way though my order to deliver date
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A. A.
9 Jan 2022
Verified reviewEasy to order. Good quality. Always prompt delivery.
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A. A.
9 Jan 2022
Verified reviewGood service and quick delivery
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A. A.
9 Jan 2022
Verified reviewThe pull up pants i had for my 6yr old are brilliant he has asd and other problems he hates nappies so this was a perfect choice for him
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A. A.
9 Jan 2022
Verified reviewAlways a good prompt service with easy to use website.
Reviews displayed in chronological order
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