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Review Summary
id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.
Delivery
"Easy to order,excellent product and very prompt delivery"
"Needed quick and they were."
"Prompt delivery, nice lad ."
Digital experience
"Easy site to navigate. Excellent customer service and delighted with item purchased. Will definitely buy from again."
"Site easy to navigate. Sometimes size out of stock"
"Very clear website, easy to order and quick delivery"
Responsiveness
"Always helpful Friendly helpful staff Prompt delivery Thank you"
"Very good prompt service. Cannot be faulted."
"Excellent and prompt service !"
Team expertise
"No complaints very efficent service thoroughly recommend."
"Good service. Would recommend"
"Very good service Would highly recommend"
Choice
"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"
Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased with the product.
"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."
"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."
Friendliness & courtesy
"Delivery man is aways on time and very kind."
"Customer Service was fabulous! Very helpful and able to advise on products"
"Friendly and helpful communication on the telephone and quick delivery."
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M. K.
18 Apr 2025
Verified reviewAlways excellent service
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R. S.
17 Apr 2025
Verified reviewEasy to use website. Fast turnaround of order
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E. P.
15 Apr 2025
Verified reviewVery easy to navigate, order and pay. And fast delivery.
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D. W.
11 Apr 2025
Verified reviewVery quick delivery. Well packaged. Thanks
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J. B.
11 Apr 2025
Verified reviewThere was no option to cancel or my order unless I emailed or called. I did email the address provided, but it was shipped within two hours of me ordering.
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A. M.
9 Apr 2025
Verified reviewGreat product, and fast delivery.
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J. L.
9 Apr 2025
Verified reviewExcellent company and great delivery
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A. M.
6 Apr 2025
Verified reviewExactly the product I needed and delivery was much sooner than advised. Perfect
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R. B.
3 Apr 2025
Verified reviewEasy 2 use website
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J. B.
29 Mar 2025
Verified reviewWebsite easy to navigate Delivery date promosed but in fact next day delivery so pleasantly surprised
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J. R.
28 Mar 2025
Verified reviewEasy to find what I was looking for, ordering equally easy and within hours it has been despatched which is marvellous news.
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W. B.
26 Mar 2025
Verified reviewExcellent product and service, would recommend to anybody needing this type of product.
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M. A.
26 Mar 2025
Verified reviewProducts exactly meet our needs for an elderly parent. The company are very prompt on sending out the order and it’s well packaged. Would highly recommend.
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C. M.
25 Mar 2025
Verified reviewI rang to place a repeat NHS order. The call handler, Lorraine, promptly dealt with my request in a friendly and professional manner. Thank you
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R. E.
25 Mar 2025
Verified reviewVery good
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I. P.
25 Mar 2025
Verified reviewGreat only given a 4 as order not received yet
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D. J.
25 Mar 2025
Verified reviewExcellent product, easy to place repeat order, good price, quick delivery.
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S. D.
25 Mar 2025
Verified reviewEasy to order online, fast efficient service.
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V. W.
25 Mar 2025
Verified reviewI order these for my elderly parents. They have no internet! Always happy with the service
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R. F.
25 Mar 2025
Verified reviewSite is difficult to navigate.
Reviews displayed in chronological order
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