What do Internet users think about id-direct.com ?

id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly. Reviews also mention good customer service, sensible pricing, and a site that makes it easy to find what is needed. Some customers say they would definitely reorder, which fits the generally smooth experience described. id-direct gathers overwhelmingly positive feedback with 2975 reviews published in total and an average rating of 4.5 stars.

Reviews for Id-direct.com

Total: 2 975 reviews since 19/11/2019

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4.5

Based on 726 reviews from the last 12 months

5

81%
4

9%
3

4%
2

2%
1

4%

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5 ★

Review Summary

id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.

This summary is AI-Generated

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Helpful?

Delivery

584 reviews mention delivery, with 85% positive feedback.

"Easy to order,excellent product and very prompt delivery"

"Needed quick and they were."

"Prompt delivery, nice lad ."

Digital experience

191 reviews mention the digital experience, with 89% positive feedback.

"Easy site to navigate. Excellent customer service and delighted with item purchased. Will definitely buy from again."

"Site easy to navigate. Sometimes size out of stock"

"Very clear website, easy to order and quick delivery"

Responsiveness

43 reviews mention our responsiveness, with 95% positive feedback.

"Always helpful Friendly helpful staff Prompt delivery Thank you"

"Very good prompt service. Cannot be faulted."

"Excellent and prompt service !"

Team expertise

23 reviews mention our team's expertise, with 96% positive feedback.

"No complaints very efficent service thoroughly recommend."

"Good service. Would recommend"

"Very good service Would highly recommend"

Choice

11 reviews mention choice, with 100% positive feedback.

"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"

"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."

"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."

Friendliness & courtesy

10 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Delivery man is aways on time and very kind."

"Customer Service was fabulous! Very helpful and able to advise on products"

"Friendly and helpful communication on the telephone and quick delivery."

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5 ★

Richard K.
22 May 2025
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Order didn't arrive for 13 days. Called CS and was told next day, It didn't arrive CS said I would recieve a call but that didn't happen Won't buy again
Experience from: 29 Apr 2025
Peter H.
22 May 2025
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Easy to use website and easy to use ordering. Delivery notification accurate. Delivery prompt.
Experience from: 17 May 2025
Sandra A.
22 May 2025
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Easy to use. Found the right product.
Experience from: 12 May 2025
G. D.
22 May 2025
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Awaiting delivery parcel slightly delayed.
Experience from: 14 May 2025
Janet H.
22 May 2025
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Very easy to order and quick delivery. Recommend.
Experience from: 10 May 2025
Helen T.
14 May 2025
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All requirements were met easily
Experience from: 12 May 2025
John C.
13 May 2025
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Average
Experience from: 11 May 2025
Keith F.
13 May 2025
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I find them excellent great tou use.
Experience from: 9 May 2025
Anne B.
13 May 2025
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No hassle service prompt informed delivery
Experience from: 10 May 2025
Gordon R.
11 May 2025
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Could you ensure that the boxes are securley taped. My box arrived with the tape not securing both flaps of the box.
Experience from: 7 May 2025
B. L.
10 May 2025
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I struggled to find the same product that I had previously ordered from ID having looked via Amazon, Ontex and ID websites and it was only when I connected to ID Direct that I found the product I was looking for . The other sites seemed to show only Expert Slip products.
Experience from: 8 May 2025
Bob C.
9 May 2025
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Easy to order and fast delivery. Great updates and communicatios.
Experience from: 6 May 2025
Chris P.
7 May 2025
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Well laid out and easy to fine products.
Experience from: 6 May 2025
D. M.
2 May 2025
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poor - I ordered the description from the delivery ticket but apparently the description and the one on the website are not the same they then charged me to exchange them.
Experience from: 23 Apr 2025
Glenys N.
2 May 2025
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The site was okay. It took me a little while to get used to it. I am awaiting my first delivery today.
Experience from: 26 Apr 2025
A. S.
2 May 2025
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Been ordering off this website for over a year now and always been amazing service. Orders say 3-5 days but I've also had orders turn up the next day depending the time I've placed the order. Can not fault at all.
Experience from: 24 Apr 2025
Suzanne K.
2 May 2025
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Easy to use
Experience from: 29 Apr 2025
Alfie J.
2 May 2025
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Always fast delivery good service have used for a few years now never had any problems
Experience from: 28 Apr 2025
D. H.
2 May 2025
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Excellent service and very easy to make an order. I have used them for a few years now and have never been let down or disappointed. I can fully recommend.
Experience from: 25 Apr 2025
M. J.
24 Apr 2025
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Good service, good reliable delivery, great product
Experience from: 19 Apr 2025