What do Internet users think about id-direct.com ?

id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly. Reviews also mention good customer service, sensible pricing, and a site that makes it easy to find what is needed. Some customers say they would definitely reorder, which fits the generally smooth experience described. id-direct gathers overwhelmingly positive feedback with 2975 reviews published in total and an average rating of 4.5 stars.

Reviews for Id-direct.com

Total: 2 975 reviews since 19/11/2019

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4.5

Based on 726 reviews from the last 12 months

5

81%
4

9%
3

4%
2

2%
1

4%

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Review Summary

id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.

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Helpful?

Delivery

584 reviews mention delivery, with 85% positive feedback.

"Easy to order,excellent product and very prompt delivery"

"Needed quick and they were."

"Prompt delivery, nice lad ."

Digital experience

191 reviews mention the digital experience, with 89% positive feedback.

"Easy site to navigate. Excellent customer service and delighted with item purchased. Will definitely buy from again."

"Site easy to navigate. Sometimes size out of stock"

"Very clear website, easy to order and quick delivery"

Responsiveness

43 reviews mention our responsiveness, with 95% positive feedback.

"Always helpful Friendly helpful staff Prompt delivery Thank you"

"Very good prompt service. Cannot be faulted."

"Excellent and prompt service !"

Team expertise

23 reviews mention our team's expertise, with 96% positive feedback.

"No complaints very efficent service thoroughly recommend."

"Good service. Would recommend"

"Very good service Would highly recommend"

Choice

11 reviews mention choice, with 100% positive feedback.

"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"

"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."

"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."

Friendliness & courtesy

10 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Delivery man is aways on time and very kind."

"Customer Service was fabulous! Very helpful and able to advise on products"

"Friendly and helpful communication on the telephone and quick delivery."

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5 ★

Jennifer D.
11 Oct 2025
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Fast efficient service repeat orders made reordering easy. Delivery fast and traceable. Definitely would recommend.
Experience from: 23 Sept 2025
W. A.
11 Oct 2025
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Excellent service and speedy delivery
Experience from: 25 Sept 2025
Sharon C.
11 Oct 2025
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As always, a very prompt despatch.
Experience from: 24 Sept 2025
Robert H.
11 Oct 2025
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Excellent service as usual. The products are far superior to those offered to me by the local nhs. However the recent change in labelling seems unnecessary and less discrete than before. This applies particularly to the delivery box labelling. Previously it was totally anonymous and discrete, the recent change to including the iD label again seems indiscrete. My incontinence is my business and not that of anyone else.
Experience from: 26 Sept 2025
Karen W.
11 Oct 2025
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Really disappointed, never had a problem until this order . I paid for my order email confirmed it would be delivered on the 26th ? Only just received the order today the 2nd October after numerous phone calls trying to find out where my order was .
Experience from: 23 Sept 2025
Su D.
11 Oct 2025
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Quick and efficient dispatch and delivery.
Experience from: 30 Sept 2025
Khawar A.
11 Oct 2025
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My order delivered very next working day. Thanks
Experience from: 27 Sept 2025
J. T.
11 Oct 2025
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All good
Experience from: 1 Oct 2025
Donna F.
11 Oct 2025
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Delivered promptly
Experience from: 30 Sept 2025
Edward B.
11 Oct 2025
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Easy to set up and use.
Experience from: 25 Sept 2025
William B.
11 Oct 2025
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Another great order received on time. Product excellent as usual.
Experience from: 26 Sept 2025
Marie B.
11 Oct 2025
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I am so delighted to have discovered id direct. They have a great range of products, to suit everyone, their ordering process online is very straightforward to navigate, and once ordered, their delivery times are really swift. 5 stars also to customer service who sorted out something for me within the hour of emailing them. I am delighted with the products which are priced very competitively. All in all, I cannot recommend this company enough. Super!
Experience from: 28 Sept 2025
Brian L.
11 Oct 2025
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website was easy to use andoder was delivered promptly and in good condition.
Experience from: 20 Sept 2025
Raymond H.
11 Oct 2025
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Bought these for dad after trying other brands these are far the best. He wears them day and night will be placing another order soon.
Experience from: 19 Sept 2025
Annie M.
11 Oct 2025
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This lot of pants have been better
Experience from: 20 Sept 2025
Lisa M.
10 Oct 2025
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Still not arrived… having chased it up apparently they were out of stock but that wasn’t mentioned at the time of order. I will never order from them again
Experience from: 26 Sept 2025
Z. G.
10 Oct 2025
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Delivered on time and with care.
Experience from: 29 Sept 2025
Deborah R.
10 Oct 2025
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Excellent service and items. One small thing, packing tape and not sellotape was needed for box as it was coming apart by the time it was delivered.
Experience from: 29 Sept 2025
Kirstie H.
10 Oct 2025
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Very quick delivery, very reasonably priced and best pants for a child with medical bladder/bowel problems. Customer service is very quick to reply and sorted my query out quickly. Highly recommend ID direct
Experience from: 24 Sept 2025
M j G.
10 Oct 2025
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There was an issue with delivery; I had made an error with the postcode. However, iD helped me through customer services (Chloe) and the situation was resolved within a day. As far as the site goes, it was easy to use. Thank you.
Experience from: 22 Sept 2025