Go to website
Review Summary
id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.
Delivery
"Easy to order,excellent product and very prompt delivery"
"Needed quick and they were."
"Prompt delivery, nice lad ."
Digital experience
"Easy site to navigate. Excellent customer service and delighted with item purchased. Will definitely buy from again."
"Site easy to navigate. Sometimes size out of stock"
"Very clear website, easy to order and quick delivery"
Responsiveness
"Always helpful Friendly helpful staff Prompt delivery Thank you"
"Very good prompt service. Cannot be faulted."
"Excellent and prompt service !"
Team expertise
"No complaints very efficent service thoroughly recommend."
"Good service. Would recommend"
"Very good service Would highly recommend"
Choice
"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"
Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased with the product.
"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."
"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."
Friendliness & courtesy
"Delivery man is aways on time and very kind."
"Customer Service was fabulous! Very helpful and able to advise on products"
"Friendly and helpful communication on the telephone and quick delivery."
-
L. osborne O.
30 Nov 2025
Verified reviewexcellent product, generous size and great absorbency - 100 times better than the tena pads Bupa decided to purchase (cost cutting) has back fired as ID Products are far more superior - Thank you - also for super fast delivery.
-
Michelle W.
30 Nov 2025
Verified reviewWebsite so easy to use, especially for repeat orders, and such fast delivery! Amazing service every time, would never buy from anywhere else and would highly recommend.
-
Dave D.
30 Nov 2025
Verified reviewExcellent products, quick and easy to order
-
Sue W.
30 Nov 2025
Verified reviewThey appear to be extra large instead of large which I have had before. The pack is labelled large.
-
P. D.
30 Nov 2025
Verified reviewEverything satisfactory.
-
Lynn S.
24 Nov 2025
Verified reviewAlways arrive when they say..
-
Mary B.
24 Nov 2025
Verified reviewThe package arrived very quickly suitably packaged. The knickers fitted her perfectly and ideal for use with pads especially as she is bed bound.
-
Stephen I.
24 Nov 2025
Verified reviewExcellent service. Good communication, fast delivery and this has been consistent over the past 3-4 years of using id-direct.
-
M. H.
24 Nov 2025
Verified reviewOrdering was easy, delivery quick, will use again.
-
Martel M.
24 Nov 2025
Verified reviewSpeedy delivery and items all Present and correct
-
Mark C.
24 Nov 2025
Verified reviewThe items I paid for turned up within the timeframe stated. However I also ordered some pads via the NHS request at the same time. Still waiting for these after 10 days. Not sure if this is normal as first time ordering them for my partner.
-
Joy C.
24 Nov 2025
Verified reviewVery fast delivery even before the day they advised. Well packaged in strong cardboard box. Being disabled the delivery man kindly brought it inside to where I indicated. This is not my first delivery and I will continue to do business with them.
-
Tina L.
24 Nov 2025
Verified reviewIf I could give a 0 I would worst pants ever the sides rip before putting them on my son they don’t stick they rip all the time do not buy stick to tena
-
Robert N.
24 Nov 2025
Verified reviewExcellent product and excellent service. One comment - Why no small size for pants plus? I hope the XS size I recently ordered for my wife will prove to be satisfactory.
-
I. F.
24 Nov 2025
Verified reviewDelivered to 31. Despite the occupant advising driver he hadn't ordered them. The box was open and the packs of incontinence pads were clearly visible My neighbour commented on the fact that they were incontinence pads Highly embarrassing and a breach of confidentiality The box has the correct address on it. No 33 Lawrence avenue. There is a highly visible sign st the front of the bungalow showing the Number 33 and the doorbell is also indicated I paid £5 for the delivery and in return the pads were delivered in an open box which allowed the next door neighbours to become aware of my wife's incontinence issues and for them to discuss this with me If you look at the delivery photo this is clearly shown. The photo shows block paving and a metal gate. We have neither of these. Had I not visited 31. I'm not sure we'd have received the pads. Perhaps if the courier had paid attention to detail this completely unsatisfactory situation would have been avoided. Delivered to the wrong address Driver made no effort to clarify when informed by neighbour at 31 they hadn't ordered the goods. Significant breach of confidentiality A completely unsatisfactory and highly embarrassing experience.
-
Rachel` K.
16 Nov 2025
Verified reviewComfortable and provided protection required. Will purchase again
-
S'Riaah P.
15 Nov 2025
Verified reviewall 100
-
Diane E.
15 Nov 2025
Verified reviewEasy to navigate. Correspondence excellent as to what was happening with my order and eta's
-
L. P.
15 Nov 2025
Verified reviewLeft on doorstep but I was home & didn't ring doorbell. Box was open & it looked as if I was missing an item.
-
Marlyn A.
15 Nov 2025
Verified reviewExcellent service
Reviews displayed in chronological order
Contact
Go to website
Certification
