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Review Summary
id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.
Delivery
"Easy to order,excellent product and very prompt delivery"
"Needed quick and they were."
"Prompt delivery, nice lad ."
Digital experience
"Easy site to navigate. Excellent customer service and delighted with item purchased. Will definitely buy from again."
"Site easy to navigate. Sometimes size out of stock"
"Very clear website, easy to order and quick delivery"
Responsiveness
"Always helpful Friendly helpful staff Prompt delivery Thank you"
"Very good prompt service. Cannot be faulted."
"Excellent and prompt service !"
Team expertise
"No complaints very efficent service thoroughly recommend."
"Good service. Would recommend"
"Very good service Would highly recommend"
Choice
"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"
Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased with the product.
"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."
"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."
Friendliness & courtesy
"Delivery man is aways on time and very kind."
"Customer Service was fabulous! Very helpful and able to advise on products"
"Friendly and helpful communication on the telephone and quick delivery."
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Jacqueline S.
12 Dec 2025
Verified reviewVery easy to select what product you want and order, delivery was very quick.
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M. A.
12 Dec 2025
Verified reviewIf there was negative star, I would have chosen one! The service is appalling. The customer service personnel, including CG- the supervisor- is unbelievably inefficient. The directors - based in Belgium/Brazil/UK- should ensured the business practices are reviewed and are in line with British trading standards. They cancelled the main part of my order, claiming it is no more in stock, even though I wrote to ask them to deliver when they will have new stock, even after NEW YEAR. How can a big company supplying the NHS, run out of stock for main items such as ID Slip, which is one of your main products. The Customer services and the local UK sale department need a good shake up. The telephone mannerism and courtesy need to be addressed. After six weeks, they cancel my order. I am still waiting for a call from one of the directors/ manager, The cover up between staff members is so obvious. This will bring down any institution which tolerate such a culture. The Board should also ensure that the IT department based in Belgium eliminate all the inaccuracies in the wording and figures used in their promotional adverts. The legal team should confirm the accuracy of the adverts content. The list goes on and on. The products are good. The people need to be trained to the highest order, otherwise. --------.
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Marjorie H.
12 Dec 2025
Verified reviewExcellent
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Margaret burgess B.
12 Dec 2025
Verified reviewUsually the orders are delivered promptly - the service is usually 5 star, however my most recent order took much longer to be delivered - no idea why. Hopefully my next order you'll be back to the promt updates you are known for.
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Jennifer D.
12 Dec 2025
Verified reviewPrompt delivery and polite staff.
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Karen L.
5 Dec 2025
Verified reviewSpeedy delivery after easy order system
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Carol M.
5 Dec 2025
Verified reviewAlways such a quick and easy ordering service
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Steven F.
4 Dec 2025
Verified reviewNot got delivery yet. Very disappointed. Not your usual service.
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Maxine K.
3 Dec 2025
Verified reviewThe site is really easy to use and to find what you need.
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Robert S.
3 Dec 2025
Verified reviewExcellent and speedy service
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Alan G.
3 Dec 2025
Verified review1st Class order arrived on time no problems at all .Will be ordering more thank yoiu
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Fiona C.
2 Dec 2025
Verified reviewStaff helpful with first order. Order delivery info was helpful and it arrived when expected and was as ordered. Well done.
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Tamara W.
2 Dec 2025
Verified reviewQuick and efficient.
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William B.
2 Dec 2025
Verified reviewRe- ID Form TBS Maxi . I have been receiving orders of the same product now for a couple of years now and found them to be excellent and far better than other brands available, but over the last six months / couple of orders or so have noticed a decline in the quality for some reason.. The product are ID Form Maxi Pads, The problem i am finding is that they are breaking down considerably compared to how they used to perform. Would there be any explanation for this decline.
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Barbara M.
2 Dec 2025
Verified reviewWebsite very beneficial, lots to choose from for incontinence, ordering was easy, prices were good, delivery within 2 days, recommend this website for bulk buying and also if housebound, great service
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Marjorie C.
2 Dec 2025
Verified reviewIt was great to get 25% off my order for pads. I wouldn’t usually order yet but couldn’t resist a bargain ! Delivery as usual was very good, pads arrived the following day. Thank you x
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Christina T.
2 Dec 2025
Verified reviewExcellent service
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Christine T.
2 Dec 2025
Verified reviewThe site was easy to use and we were given good delivery information and the item as scheduled and by a polite delivery person.
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Girish J.
2 Dec 2025
Verified reviewYour product is very good 👍 I am very impressed with your product. Would recommend to anyone who has problems of Urology.
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Carole S.
1 Dec 2025
Verified reviewDelivery very quick
Reviews displayed in chronological order
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