What do Internet users think about id-direct.com ?

id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly. Reviews also mention good customer service, sensible pricing, and a site that makes it easy to find what is needed. Some customers say they would definitely reorder, which fits the generally smooth experience described. id-direct gathers overwhelmingly positive feedback with 2975 reviews published in total and an average rating of 4.5 stars.

Reviews for Id-direct.com

Total: 2 975 reviews since 19/11/2019

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4.5

Based on 726 reviews from the last 12 months

5

81%
4

9%
3

4%
2

2%
1

4%

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Review Summary

id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.

This summary is AI-Generated

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Helpful?

Delivery

584 reviews mention delivery, with 85% positive feedback.

"Easy to order,excellent product and very prompt delivery"

"Needed quick and they were."

"Prompt delivery, nice lad ."

Digital experience

191 reviews mention the digital experience, with 89% positive feedback.

"Easy site to navigate. Excellent customer service and delighted with item purchased. Will definitely buy from again."

"Site easy to navigate. Sometimes size out of stock"

"Very clear website, easy to order and quick delivery"

Responsiveness

43 reviews mention our responsiveness, with 95% positive feedback.

"Always helpful Friendly helpful staff Prompt delivery Thank you"

"Very good prompt service. Cannot be faulted."

"Excellent and prompt service !"

Team expertise

23 reviews mention our team's expertise, with 96% positive feedback.

"No complaints very efficent service thoroughly recommend."

"Good service. Would recommend"

"Very good service Would highly recommend"

Choice

11 reviews mention choice, with 100% positive feedback.

"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"

"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."

"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."

Friendliness & courtesy

10 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Delivery man is aways on time and very kind."

"Customer Service was fabulous! Very helpful and able to advise on products"

"Friendly and helpful communication on the telephone and quick delivery."

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5 ★

Jessie G.
17 Jan 2026
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Excellent service highly recommend. From ordering to delivery 1st class
Experience from: 3 Jan 2026
Marian H.
17 Jan 2026
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Fab products quick delivery
Experience from: 30 Dec 2025
Richard M.
17 Jan 2026
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Shambolic. Severe criticism of DPD . What should have.been a simple delivery of 2 boxes has become a 3 day event. On Wednesday Donald arrived 1.5 hours later than advised in a Transit van. He only left one parcel saying he couldn't find the other one in the van.( Not a 35 tonne artic but a Transit.) I contacted DPD and ID and eventually got a response that the delivery would be made on Thursday between 15.35.and 16.35. I waited in all evening and no attempt of delivery was made. I again emailed iD. I received a notification this morning that the parcel will be delivered today. At 16.15 within the advised delivery slot. the parcel arrived delivered by Matthew but in a very battered and re taped condition. All the contents were however present. My initial contact with iD was by phone on Thursday morning at 9.10 when the phone was connected but nobody bothered to pick it up and answer it. In this day and age not having a message or ring back facility is a company who don't deserve further business. I then sent a n email in desperation which was replied to later in the afternoon. You have chosen DPD as your courier and they have let you down and wasted 3 days of my time through incompetence.
Experience from: 4 Jan 2026
Anita H.
17 Jan 2026
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I had difficulty getting on to the site as a guest but finally made it when I signed up. Once there it was easy to use.
Experience from: 2 Jan 2026
Roger M.
10 Jan 2026
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When I ordered I took the option of delivery to an open door because I am disabled. The driver rang the bell, placed your parcel on the doorstep in the rain, and went before I could get to the door !! His photo confirms this. I had to call a neighbour to assist me. R.Mackinney.
Experience from: 5 Jan 2026
Rosemary S.
9 Jan 2026
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Easy to order, value for money and quick delivery
Experience from: 2 Jan 2026
Heather J.
9 Jan 2026
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Very easy to use. Quick delivery and excellent service.
Experience from: 31 Dec 2025
Jeanie D.
9 Jan 2026
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Quick service. Good product. Pity not available on the NHS. Thanks
Experience from: 30 Dec 2025
Rekha N.
8 Jan 2026
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Very fast service
Experience from: 30 Dec 2025
Jayesh C.
7 Jan 2026
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Easy to Oder on line
Experience from: 20 Dec 2025
Duncan M.
6 Jan 2026
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A good service but still waiting for my order due to weather conditions should have been delivered on 2nd but courier keeping me updated which is another good service
Experience from: 29 Dec 2025
Joanne C.
6 Jan 2026
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I ordered nappies for my special needs son. Very happy with your service and product 👌
Experience from: 20 Dec 2025
R. E.
6 Jan 2026
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Item was fine, but postage was a complete rip-off
Experience from: 30 Dec 2025
Michael H.
5 Jan 2026
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Good service
Experience from: 29 Dec 2025
Paul G.
5 Jan 2026
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Delivery was very quick
Experience from: 25 Dec 2025
Mary B.
4 Jan 2026
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the site is first class
Experience from: 17 Dec 2025
Paul terence K.
3 Jan 2026
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THE ONLY THING MISSING IS A SELFADDESIVE STRIP TO STOP THE PAD MOVING INSIDE UNDERWAER
Experience from: 24 Dec 2025
Shirley C.
3 Jan 2026
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Excellent service.
Experience from: 20 Dec 2025
Trevor L.
3 Jan 2026
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Very fast and efficient delivery
Experience from: 29 Dec 2025
Carla H.
3 Jan 2026
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Lee gave an excellent delivery as always but pk did not knock the door and dumped my parcel in the street thank god for a neighbour who found it and delivered it
Experience from: 20 Dec 2025