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Review Summary
id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.
Delivery
"Prompt delivery, nice lad ."
"Very clear website, easy to order and quick delivery"
"Very satisfied, easy to use site and recieved within 2 days and recieved 10% off my next order which I have already used"
Digital experience
"Easy to use website."
"To early only just received my order. You were recommended by others, website easy to use so generally happy."
"The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively…"
The web site did everything it needed to. It was nothing special, but equally I was able to navigate it and find the product I wanted relatively quickly
Responsiveness
"Always helpful Friendly helpful staff Prompt delivery Thank you"
"Very good prompt service. Cannot be faulted."
"Excellent and prompt service !"
Team expertise
"No complaints very efficent service thoroughly recommend."
"Good service. Would recommend"
"Very good service Would highly recommend"
Choice
"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"
Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased with the product.
"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."
"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."
Friendliness & courtesy
"Delivery man is aways on time and very kind."
"Customer Service was fabulous! Very helpful and able to advise on products"
"Friendly and helpful communication on the telephone and quick delivery."
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Sharon R.
2 Sept 2026
Verified reviewBrilliant service,super fast delivery, highly recommend
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D. C.
25 Aug 2026
Verified reviewEasy to order arrives within a few days.
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Alison B.
23 Aug 2026
Verified reviewI have been using this site for a while to order liners for my elderly mum and find it straightforward to use
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Monique J.
22 Aug 2026
Verified reviewThe best incontinence pads on the market. A little expensive, but I have used them for years for mum. Who is now in a Nursing Home, I wish they could supply them. Very friendly and polite company. Ordering is very good first class service
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Raymond H.
22 Aug 2026
Verified reviewA very quick efficient process from ordering to delivery to quality of product.
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Martha W.
20 Aug 2026
Verified reviewThere should be a xxl size in the purple nappy pad.
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Lorraine H.
20 Aug 2026
Verified reviewExcellent sevice I purchase these pads for my husband delivery is always quick and reliable
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Gail S.
20 Aug 2026
Verified reviewSite easy to follow no complications
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Theresa J.
20 Aug 2026
Verified reviewI have used your site quite a few times. I feel when I put the code in for the pants I want, several come up on the screen and this totally confuses me!
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Isobel S.
20 Aug 2026
Verified reviewThe site is easy to navigate, the delivery is excellent. Very satisfied overall.
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Albertina P.
20 Aug 2026
Verified reviewI am still waiting on my delivery.
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Kim H.
20 Aug 2026
Verified reviewIt worked ok
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F. J.
20 Aug 2026
Verified reviewI navigated the site quite well and sure enough everything came quite easily too in one delivery and in good time
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Malcolm S.
20 Aug 2026
Verified reviewThe product is excellent and the delivery response very good.
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Isabel W.
20 Aug 2026
Verified reviewCouldn’t ask for better service, simple site and quick delivery
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Alison S.
20 Aug 2026
Verified reviewSecond time i have used I.D. direct.. And will continue to use as required. Fast efficient excellent service...
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Robina C.
20 Aug 2026
Verified reviewWell done all round
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Ann L.
13 Aug 2026
Verified reviewHappy with everything thank you
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B. R.
12 Aug 2026
Verified reviewThe products supplied by id-direct are largely suitable and I am a repeat customer. Unfortunately the website does not accept legitimate email addresses, so I can't use an account, but have to check out as a guest.
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Sharon C.
11 Aug 2026
Verified reviewPrompt delivery
Reviews displayed in chronological order
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