What do Internet users think about Hola Barcelona ?

holabarcelona is described as very easy and straightforward to use, with a quick ticket-buying process and a simple app. Customers also mention that the booking flow feels clear and user-friendly, which makes the whole experience smooth. Several reviews highlight the convenience of buying online, even from abroad, and the value of the Hola Barcelona Travel card for getting around the city. One customer especially notes the ease of transport to and from the airport, while another mentions the welcome discount. holabarcelona gathers overwhelmingly positive feedback with 3381 reviews published in total and an average rating of 4.6 stars.

What is Hola Barcelona's address ?

C/ 60. nº 21-23 8040 Barcelona

Reviews for Hola Barcelona

Total: 3 381 reviews since 15/05/2021

Authentic reviews

Because your trust is essential, all reviews undergo a rigorous control procedure, from their collection to their moderation, through to publication, to guarantee maximum reliability. Learn more

Add to your preferred sources

4.6

Based on 1 163 reviews from the last 12 months

5

84%
4

11%
3

3%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

holabarcelona is described as very easy and straightforward to use, with a quick ticket-buying process and a simple app. Customers also mention that the booking flow feels clear and user-friendly, which makes the whole experience smooth.

This summary is AI-Generated

Thanks for your feedback!

Helpful?

Digital experience

178 reviews mention the digital experience, with 85% positive feedback.

"The process was fast and easy."

"Muito facil e pratico para efetuar a compra"

"Very simple to purchase on line"

Responsiveness

15 reviews mention our responsiveness, with 100% positive feedback.

"Fast, reliable."

"Quick"

"I had a question about the purchase, and the staff were very helpful. They answered the email question almost immediately. Thank you!"

Choice

11 reviews mention choice, with 73% positive feedback.

"I can't find the option to choose via apple pay"

"Selecting and purchasing card type was very easy."

"good option"

1 ★

2 ★

3 ★

4 ★

5 ★

A. A.
12 Nov 2021
Spontaneous review
Spontaneous review without purchase verification
:-))
Experience from: 11 Nov 2021
A. A.
12 Nov 2021
Spontaneous review
Spontaneous review without purchase verification
all ok
Experience from: 11 Nov 2021
A. A.
12 Nov 2021
Spontaneous review
Spontaneous review without purchase verification
:-)))
Experience from: 11 Nov 2021
A. A.
12 Nov 2021
Spontaneous review
Spontaneous review without purchase verification
YEAH
Experience from: 11 Nov 2021
A. A.
11 Nov 2021
Spontaneous review
Spontaneous review without purchase verification
GOOD.
Experience from: 10 Nov 2021
A. A.
11 Nov 2021
Spontaneous review
Spontaneous review without purchase verification
Quick and easy :) The price giving a peace of mind is OK.
Experience from: 10 Nov 2021
A. A.
10 Nov 2021
Spontaneous review
Spontaneous review without purchase verification
the purchase failed 4 times...
Experience from: 9 Nov 2021
Reply from Hola Barcelona

.We are sorry to hear that your experience with us was not positive. We care a lot about the satisfaction of our customers, so we will take action and do our best to solve the problem you mention and improve our service. Please fill out this form with more details of the issue so that we can address it properly: https://www.tmb.cat/es/atencion-al-cliente/gestiones/quejas-reclamaciones-sugerencias Thank you again for your feedback and we look forward to providing you with better service in the near future. Best regards.

Reply from A. A.

Hey there, when I was trying to pay, I had 3 times the message (more or less) : payment failed for an unknown reason (put something else !) This was a bit scary, didn't know if the payment was processed, or if my data was safe. After 4 times, success, why ? no idea !

Show exchanges Hide exchanges
A. A.
10 Nov 2021
Spontaneous review
Spontaneous review without purchase verification
simple&fast very nice up to now
Experience from: 9 Nov 2021
A. A.
9 Nov 2021
Spontaneous review
Spontaneous review without purchase verification
Easy site
Experience from: 8 Nov 2021
A. A.
9 Nov 2021
Spontaneous review
Spontaneous review without purchase verification
Buying was easy, let's hope collection of tickets is as easy. Nice to get 10% off
Experience from: 8 Nov 2021
A. A.
8 Nov 2021
Spontaneous review
Spontaneous review without purchase verification
Really simple and fast. Great!
Experience from: 6 Nov 2021
A. A.
8 Nov 2021
Spontaneous review
Spontaneous review without purchase verification
Easy to access .
Experience from: 6 Nov 2021
A. A.
6 Nov 2021
Spontaneous review
Spontaneous review without purchase verification
Very good service
Experience from: 5 Nov 2021
A. A.
5 Nov 2021
Spontaneous review
Spontaneous review without purchase verification
Everything was very easy
Experience from: 4 Nov 2021
A. A.
5 Nov 2021
Spontaneous review
Spontaneous review without purchase verification
Easy transaction and a great price, thanks.
Experience from: 4 Nov 2021
A. A.
5 Nov 2021
Spontaneous review
Spontaneous review without purchase verification
fast and easy way to buy tickets
Experience from: 4 Nov 2021
A. A.
4 Nov 2021
Spontaneous review
Spontaneous review without purchase verification
good discount
Experience from: 3 Nov 2021
A. A.
4 Nov 2021
Spontaneous review
Spontaneous review without purchase verification
grt
Experience from: 3 Nov 2021
A. A.
3 Nov 2021
Spontaneous review
Spontaneous review without purchase verification
....
Experience from: 2 Nov 2021
A. A.
3 Nov 2021
Spontaneous review
Spontaneous review without purchase verification
Easy app and easy to understand
Experience from: 3 Nov 2021