What do Internet users think about Hola Barcelona ?

holabarcelona is described as very easy and straightforward to use, with a quick ticket-buying process and a simple app. Customers also mention that the booking flow feels clear and user-friendly, which makes the whole experience smooth. Several reviews highlight the convenience of buying online, even from abroad, and the value of the Hola Barcelona Travel card for getting around the city. One customer especially notes the ease of transport to and from the airport, while another mentions the welcome discount. holabarcelona gathers overwhelmingly positive feedback with 3381 reviews published in total and an average rating of 4.6 stars.

What is Hola Barcelona's address ?

C/ 60. nº 21-23 8040 Barcelona

Reviews for Hola Barcelona

Total: 3 381 reviews since 15/05/2021

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4.6

Based on 1 163 reviews from the last 12 months

5

84%
4

11%
3

3%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

holabarcelona is described as very easy and straightforward to use, with a quick ticket-buying process and a simple app. Customers also mention that the booking flow feels clear and user-friendly, which makes the whole experience smooth.

This summary is AI-Generated

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Helpful?

Digital experience

178 reviews mention the digital experience, with 85% positive feedback.

"The process was fast and easy."

"Muito facil e pratico para efetuar a compra"

"Very simple to purchase on line"

Responsiveness

15 reviews mention our responsiveness, with 100% positive feedback.

"Fast, reliable."

"Quick"

"I had a question about the purchase, and the staff were very helpful. They answered the email question almost immediately. Thank you!"

Choice

11 reviews mention choice, with 73% positive feedback.

"I can't find the option to choose via apple pay"

"Selecting and purchasing card type was very easy."

"good option"

1 ★

2 ★

3 ★

4 ★

5 ★

A. A.
11 Mar 2022
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All great
Experience from: 10 Mar 2022
A. A.
11 Mar 2022
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Excelent
Experience from: 10 Mar 2022
A. A.
10 Mar 2022
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Easy to buy online, 10% discount is a bonus. No issues
Experience from: 9 Mar 2022
A. A.
10 Mar 2022
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very easy
Experience from: 9 Mar 2022
A. A.
10 Mar 2022
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The purchase process is easy
Experience from: 9 Mar 2022
A. A.
9 Mar 2022
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GOOD
Experience from: 8 Mar 2022
A. A.
9 Mar 2022
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Very quick,easy to navigate.
Experience from: 7 Mar 2022
A. A.
9 Mar 2022
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Very easy, fully detailed information about the tickets. Definitely recommend this.
Experience from: 6 Mar 2022
A. A.
9 Mar 2022
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For some reasons, my first card was declined. The purchase had to be completed with my other card.
Experience from: 6 Mar 2022
A. A.
9 Mar 2022
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Simple, no stress transaction.
Experience from: 6 Mar 2022
A. A.
9 Mar 2022
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top
Experience from: 6 Mar 2022
A. A.
9 Mar 2022
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Very easy
Experience from: 7 Mar 2022
A. A.
9 Mar 2022
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Great
Experience from: 5 Mar 2022
A. A.
9 Mar 2022
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faster and easy
Experience from: 4 Mar 2022
A. A.
9 Mar 2022
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All of the data is clear and I managed to finalize the voucher payment quickly and without an issue.
Experience from: 5 Mar 2022
A. A.
9 Mar 2022
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Very easy to use
Experience from: 5 Mar 2022
A. A.
9 Mar 2022
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gracias
Experience from: 5 Mar 2022
A. A.
9 Mar 2022
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only pay by creditcard, is not really easy
Experience from: 3 Mar 2022
Reply from Hola Barcelona

We regret to read you were no pleased with your experience during your trip with us. We strive to provide a superior service experience for every traveler; therefore, your feedback is very important to us. Please rest assured we will take the appropriate measures to address the problem and prevent future occurrence. We kindly ask you to send us an email / fill this form https://www.tmb.cat/en/customer-services/procedures/complaints-claims-suggestions with more details so we could look further into these incidences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards.
A. A.
9 Mar 2022
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So far, so good
Experience from: 4 Mar 2022
A. A.
9 Mar 2022
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Pleased thus far
Experience from: 4 Mar 2022