What do Internet users think about Hola Barcelona ?

holabarcelona is described as very easy and straightforward to use, with a quick ticket-buying process and a simple app. Customers also mention that the booking flow feels clear and user-friendly, which makes the whole experience smooth. Several reviews highlight the convenience of buying online, even from abroad, and the value of the Hola Barcelona Travel card for getting around the city. One customer especially notes the ease of transport to and from the airport, while another mentions the welcome discount. holabarcelona gathers overwhelmingly positive feedback with 3386 reviews published in total and an average rating of 4.6 stars.

What is Hola Barcelona's address ?

C/ 60. nº 21-23 8040 Barcelona

Reviews for Hola Barcelona

Total: 3 386 reviews since 15/05/2021

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4.6

Based on 1 164 reviews from the last 12 months

5

84%
4

11%
3

3%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

holabarcelona is described as very easy and straightforward to use, with a quick ticket-buying process and a simple app. Customers also mention that the booking flow feels clear and user-friendly, which makes the whole experience smooth.

This summary is AI-Generated

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Helpful?

Digital experience

178 reviews mention the digital experience, with 85% positive feedback.

"The process was fast and easy."

"Muito facil e pratico para efetuar a compra"

"Very simple to purchase on line"

Responsiveness

15 reviews mention our responsiveness, with 100% positive feedback.

"Fast, reliable."

"Quick"

"I had a question about the purchase, and the staff were very helpful. They answered the email question almost immediately. Thank you!"

Choice

11 reviews mention choice, with 73% positive feedback.

"I can't find the option to choose via apple pay"

"Selecting and purchasing card type was very easy."

"good option"

1 ★

2 ★

3 ★

4 ★

5 ★

A. A.
3 May 2022
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tudo certo
Experience from: 2 May 2022
A. A.
2 May 2022
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Very easy to use and navigate. Simple and hassle-free
Experience from: 1 May 2022
A. A.
2 May 2022
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Excellent!
Experience from: 30 Apr 2022
A. A.
2 May 2022
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Não tem opção de linguagem em Português
Experience from: 1 May 2022
Reply from Hola Barcelona

We regret to read you were no pleased with your experience with us. We strive to provide a superior service experience for every traveler; therefore, your feedback is very important to us. Please rest assured we will take the appropriate measures to address the problem and prevent future occurrence. We kindly ask you to send us an email / fill this form https://www.tmb.cat/en/customer-services/procedures/complaints-claims-suggestions with more details so we could look further into these incidences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards,
A. A.
2 May 2022
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pretty simple. sent video with how to use once in the airport.
Experience from: 1 May 2022
A. A.
2 May 2022
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NOT BAD
Experience from: 30 Apr 2022
A. A.
2 May 2022
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None
Experience from: 30 Apr 2022
A. A.
2 May 2022
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easy
Experience from: 1 May 2022
A. A.
2 May 2022
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Very smart and quicly service
Experience from: 30 Apr 2022
A. A.
2 May 2022
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It's been great; easy to use system and everything is clearly explained!
Experience from: 1 May 2022
A. A.
2 May 2022
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easy quick and BS - all good
Experience from: 30 Apr 2022
A. A.
2 May 2022
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good
Experience from: 27 Apr 2022
A. A.
2 May 2022
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Please include Amex as a payment option
Experience from: 28 Apr 2022
A. A.
2 May 2022
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Hola
Experience from: 30 Apr 2022
A. A.
2 May 2022
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easy
Experience from: 30 Apr 2022
A. A.
2 May 2022
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very easy
Experience from: 27 Apr 2022
A. A.
2 May 2022
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NO SERERATE PERSONAL DETAILS FOR THE 3 PASSENGERS
Experience from: 28 Apr 2022
A. A.
2 May 2022
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exellent
Experience from: 27 Apr 2022
A. A.
2 May 2022
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fast transaction, simply procedure, good price
Experience from: 30 Apr 2022
A. A.
2 May 2022
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Very easy to use and efficient way to collect my ticket at the machine
Experience from: 25 Apr 2022