What do Internet users think about Hola Barcelona ?

holabarcelona is described as very easy and straightforward to use, with a quick ticket-buying process and a simple app. Customers also mention that the booking flow feels clear and user-friendly, which makes the whole experience smooth. Several reviews highlight the convenience of buying online, even from abroad, and the value of the Hola Barcelona Travel card for getting around the city. One customer especially notes the ease of transport to and from the airport, while another mentions the welcome discount. holabarcelona gathers overwhelmingly positive feedback with 3386 reviews published in total and an average rating of 4.6 stars.

What is Hola Barcelona's address ?

C/ 60. nº 21-23 8040 Barcelona

Reviews for Hola Barcelona

Total: 3 386 reviews since 15/05/2021

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4.6

Based on 1 164 reviews from the last 12 months

5

84%
4

11%
3

3%
2

1%
1

1%

1 ★

2 ★

3 ★

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5 ★

Review Summary

holabarcelona is described as very easy and straightforward to use, with a quick ticket-buying process and a simple app. Customers also mention that the booking flow feels clear and user-friendly, which makes the whole experience smooth.

This summary is AI-Generated

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Helpful?

Digital experience

178 reviews mention the digital experience, with 85% positive feedback.

"The process was fast and easy."

"Muito facil e pratico para efetuar a compra"

"Very simple to purchase on line"

Responsiveness

15 reviews mention our responsiveness, with 100% positive feedback.

"Fast, reliable."

"Quick"

"I had a question about the purchase, and the staff were very helpful. They answered the email question almost immediately. Thank you!"

Choice

11 reviews mention choice, with 73% positive feedback.

"I can't find the option to choose via apple pay"

"Selecting and purchasing card type was very easy."

"good option"

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5 ★

A. A.
10 May 2022
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It was easy
Experience from: 9 May 2022
A. A.
10 May 2022
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I could not get a receipt for my business even though i filled in all the requested information. Your system did not make it very clear what info was not correct.
Experience from: 9 May 2022
Reply from Hola Barcelona

We regret to read you were no pleased with your experience during your trip with us. At Barcelona Bus Turístic / Telefèric de Montjuïc we strive to provide excellent service to our users, so we appreciate your comments which will undoubtedly allow us to improve. Please fill in this form with more details of the incident so that we can deal with it properly: https://www.tmb.cat/en/customer-services/procedures/complaints-claims-suggestions. Thank you again for your feedback and we look forward to providing you with a better service in the near future. Best regards.
A. A.
10 May 2022
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It was easy to book my ticket!
Experience from: 9 May 2022
A. A.
10 May 2022
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Very convenient and easy to use. Thanks.
Experience from: 9 May 2022
A. A.
10 May 2022
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clear
Experience from: 9 May 2022
A. A.
9 May 2022
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Simple and clear to understand. Good value . Thorough explanation of what this includes, how to collect the card etc.
Experience from: 8 May 2022
A. A.
9 May 2022
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excellent service
Experience from: 9 May 2022
A. A.
9 May 2022
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Not complicated. Ok for us.
Experience from: 8 May 2022
A. A.
8 May 2022
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szybka transakcja, atrakcyjna cena
Experience from: 7 May 2022
A. A.
8 May 2022
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So easy to do!!
Experience from: 7 May 2022
A. A.
8 May 2022
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it is simply
Experience from: 7 May 2022
A. A.
8 May 2022
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Very easy!
Experience from: 7 May 2022
A. A.
8 May 2022
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simple enough. In terms of subscriptions, I think another one for 7 days would be usefull
Experience from: 7 May 2022
A. A.
7 May 2022
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very easy
Experience from: 6 May 2022
A. A.
7 May 2022
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very good
Experience from: 6 May 2022
A. A.
7 May 2022
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it was a bit tricky with the VAT number that I don't know.
Experience from: 6 May 2022
A. A.
7 May 2022
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Easy and great information for getting around!
Experience from: 6 May 2022
A. A.
7 May 2022
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Great
Experience from: 6 May 2022
A. A.
7 May 2022
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top work
Experience from: 6 May 2022
A. A.
7 May 2022
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perfect
Experience from: 6 May 2022