What do Internet users think about Hola Barcelona ?

holabarcelona is described as very easy and straightforward to use, with a quick ticket-buying process and a simple app. Customers also mention that the booking flow feels clear and user-friendly, which makes the whole experience smooth. Several reviews highlight the convenience of buying online, even from abroad, and the value of the Hola Barcelona Travel card for getting around the city. One customer especially notes the ease of transport to and from the airport, while another mentions the welcome discount. holabarcelona gathers overwhelmingly positive feedback with 3388 reviews published in total and an average rating of 4.6 stars.

What is Hola Barcelona's address ?

C/ 60. nº 21-23 8040 Barcelona

Reviews for Hola Barcelona

Total: 3 388 reviews since 15/05/2021

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4.6

Based on 1 163 reviews from the last 12 months

5

84%
4

11%
3

3%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

holabarcelona is described as very easy and straightforward to use, with a quick ticket-buying process and a simple app. Customers also mention that the booking flow feels clear and user-friendly, which makes the whole experience smooth.

This summary is AI-Generated

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Helpful?

Digital experience

178 reviews mention the digital experience, with 85% positive feedback.

"The process was fast and easy."

"Muito facil e pratico para efetuar a compra"

"Very simple to purchase on line"

Responsiveness

15 reviews mention our responsiveness, with 100% positive feedback.

"Fast, reliable."

"Quick"

"I had a question about the purchase, and the staff were very helpful. They answered the email question almost immediately. Thank you!"

Choice

11 reviews mention choice, with 73% positive feedback.

"I can't find the option to choose via apple pay"

"Selecting and purchasing card type was very easy."

"good option"

1 ★

2 ★

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5 ★

A. A.
23 May 2022
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User-friendly! Efficient!
Experience from: 22 May 2022
A. A.
22 May 2022
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Very good
Experience from: 21 May 2022
A. A.
22 May 2022
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easy purchase and check-out
Experience from: 22 May 2022
A. A.
21 May 2022
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funciona
Experience from: 20 May 2022
A. A.
21 May 2022
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very easy to purchase
Experience from: 20 May 2022
A. A.
21 May 2022
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Terrible mobile experience, not able to complete purchase on a mobile device (would not allow the entry of credit card and CVV Info), so had to go find a PC to do it. Screen keeps resizing itself and does not accept input into CVV field. Super frustrating and easy to get right if you think most of your visitors will be dong this fron a mobile phone.
Experience from: 20 May 2022
Reply from Hola Barcelona

We regret to read you were no pleased with your experience. We strive to provide a superior service experience for every traveler; therefore, your feedback is very important to us. We have taken good note of your comments and will ensure these issues will not repeat themselves. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards
A. A.
20 May 2022
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nothing
Experience from: 19 May 2022
A. A.
20 May 2022
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very simple purchase
Experience from: 19 May 2022
A. A.
20 May 2022
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SUPER EASY, FAST AND EFFICIENT
Experience from: 19 May 2022
A. A.
19 May 2022
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easy to use and good price
Experience from: 18 May 2022
A. A.
19 May 2022
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Easy buy. Good discount for seniors.
Experience from: 18 May 2022
A. A.
19 May 2022
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Easy and convenient!
Experience from: 18 May 2022
A. A.
18 May 2022
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easy to understand
Experience from: 17 May 2022
A. A.
18 May 2022
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...
Experience from: 17 May 2022
A. A.
17 May 2022
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convenient and easy to use for a traveler
Experience from: 16 May 2022
A. A.
17 May 2022
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Fast and easy
Experience from: 16 May 2022
A. A.
17 May 2022
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easy and great service
Experience from: 16 May 2022
A. A.
16 May 2022
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ok!
Experience from: 16 May 2022
A. A.
16 May 2022
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It was easy! thanks
Experience from: 15 May 2022
A. A.
16 May 2022
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All went well, easy to book.
Experience from: 15 May 2022