Go to website
Review Summary
holabarcelona is described as very easy and straightforward to use, with a quick ticket-buying process and a simple app. Customers also mention that the booking flow feels clear and user-friendly, which makes the whole experience smooth.
Digital experience
"The process was fast and easy."
"Muito facil e pratico para efetuar a compra"
"Very simple to purchase on line"
Responsiveness
"Fast, reliable."
"Quick"
"I had a question about the purchase, and the staff were very helpful. They answered the email question almost immediately. Thank you!"
Choice
"I can't find the option to choose via apple pay"
"Selecting and purchasing card type was very easy."
"good option"
-
A. A.
4 Aug 2022
Spontaneous reviewThe website is straight forward, purchase was easy and quick.
-
A. A.
1 Aug 2022
Spontaneous reviewVery easy to buy online Credit Card needed. The use of the tickets has to be experienced yet.
-
A. A.
1 Aug 2022
Spontaneous review!!!
-
A. A.
31 Jul 2022
Spontaneous reviewEverything was simple.
-
A. A.
30 Jul 2022
Spontaneous reviewI could figure out exactly where to buy the ticket that I needed. Perfect!
-
A. A.
29 Jul 2022
Spontaneous revieweasy to use website and reasonably priced travel card
-
A. A.
28 Jul 2022
Spontaneous reviewIt took three different credit cards to buy these f... tickets!!! Waste of time!
Reply from Hola Barcelona
We are sorry to hear that your experience with us was not positive. We care a lot about the satisfaction of our customers, so we will take action and do our best to solve the problem you mention and improve our service.Thank you again for your feedback and we look forward to providing you with better service in the near future. Best regards.
Reply from A. A.
It’s nice to see that you have a pre made response to all negative messages. I assume you will not do anything to fix this issue for any future possible customer. I will cancel my tickets and use another company. Thank you!
Show exchanges Hide exchanges -
A. A.
24 Jul 2022
Spontaneous reviewlooking forward to using the tikets
-
A. A.
24 Jul 2022
Spontaneous revieweasy to do
-
A. A.
23 Jul 2022
Spontaneous reviewGlitchy website, I had to make 2 separate transactions because an error.
Reply from Hola Barcelona
We are sorry to hear that your experience with us was not positive. We care a lot about the satisfaction of our customers, so we will take action and do our best to solve the problem you mention and improve our service. Please fill out this form with more details of the issue so that we can address it properly: https://www.tmb.cat/es/atencion-al-cliente/gestiones/quejas-reclamaciones-sugerencias Thank you again for your feedback and we look forward to providing you with better service in the near future. Best regards.
-
A. A.
22 Jul 2022
Spontaneous reviewnice and easy as it should be :)
-
A. A.
22 Jul 2022
Spontaneous reviewVery easy to purchase the ticket, thanks you so much
-
A. A.
22 Jul 2022
Spontaneous reviewEverything ok!
-
A. A.
22 Jul 2022
Spontaneous reviewEasy to understand how it works and also easy to buy. Perfect. I would just be glad, if I will receive transport map with the tickets to my email.
-
A. A.
21 Jul 2022
Spontaneous reviewyesss
-
A. A.
21 Jul 2022
Spontaneous reviewI received the code.
-
A. A.
20 Jul 2022
Spontaneous reviewAll ok
-
A. A.
20 Jul 2022
Spontaneous reviewFast and simple - great!
-
A. A.
20 Jul 2022
Spontaneous reviewsuper!
-
A. A.
19 Jul 2022
Spontaneous reviewEasy purchase process
Reviews displayed in chronological order
Contact
Go to website
Certification
