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Review Summary
holabarcelona is described as very easy and straightforward to use, with a quick ticket-buying process and a simple app. Customers also mention that the booking flow feels clear and user-friendly, which makes the whole experience smooth.
Digital experience
"The process was fast and easy."
"Muito facil e pratico para efetuar a compra"
"Very simple to purchase on line"
Responsiveness
"Fast, reliable."
"Quick"
"I had a question about the purchase, and the staff were very helpful. They answered the email question almost immediately. Thank you!"
Choice
"I can't find the option to choose via apple pay"
"Selecting and purchasing card type was very easy."
"good option"
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Toussaint A.
2 Dec 2025
Spontaneous reviewI pay for the tickets online,but i still dont have the activation code
Reply from Hola Barcelona
We care a lot about the satisfaction of our customers, so we will take action and do our best to solve the problem you mention and improve our service. Please fill out this form with more details of the issue so that we can address it properly: https://www.tmb.cat/es/atencion-al-cliente/gestiones/quejas-reclamaciones-sugerencias Thank you again for your feedback and we look forward to providing you with better service in the near future. Best regards.
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Jabir A.
2 Dec 2025
Spontaneous reviewExcellent
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Alex A.
2 Dec 2025
Spontaneous reviewgreat page! easy to understand and handle .. congrats and thank you
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Akash A.
2 Dec 2025
Spontaneous reviewgood and fast
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Tasneem akhtar A.
2 Dec 2025
Spontaneous reviewGreat value of money
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Gabriela A.
2 Dec 2025
Spontaneous reviewOkfrr
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Piotr wlodarczyk A.
2 Dec 2025
Spontaneous reviewthank you
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Colr A.
2 Dec 2025
Spontaneous reviewI did not receive the email and after that I installed the app and my puchase don't apear in the app
Reply from Hola Barcelona
We care a lot about the satisfaction of our customers, so we will take action and do our best to solve the problem you mention and improve our service. Please fill out this form with more details of the issue so that we can address it properly: https://www.tmb.cat/es/atencion-al-cliente/gestiones/quejas-reclamaciones-sugerencias Thank you again for your feedback and we look forward to providing you with better service in the near future. Best regards.
Reply from Colr A.
Hello, the time differnce from the moment I payed the tickets and the moment I received the code was 4 hours. That is to long for an online payment. Also I couldnt upload teh ticket in the app. The moment I deliverd the first review was 1 hour after the purchase.
Reply from Colr A.
Hello, the time differnce from the moment I payed the tickets and the moment I received the code was 4 hours. That is to long for an online payment. Also I couldnt upload teh ticket in the app. The moment I deliverd the first review was 1 hour after the purchase.
Reply from Colr A.
Hello, the time differnce from the moment I payed the tickets and the moment I received the code was 4 hours. That is to long for an online payment. Also I couldnt upload teh ticket in the app. The moment I deliverd the first review was 1 hour after the purchase.
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Piotr A.
2 Dec 2025
Spontaneous reviewVery smooth
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Zdeněk A.
2 Dec 2025
Spontaneous revieweasy buy
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Ka ying A.
2 Dec 2025
Spontaneous reviewNo Apple Pay available.
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Hot A.
29 Nov 2025
Spontaneous reviewpurchasing is easy, online discount is a gift. Thanks
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Rainish A.
28 Nov 2025
Spontaneous reviewgood website
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Haim A.
28 Nov 2025
Spontaneous reviewThe purchasing experience was easy
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Radek A.
28 Nov 2025
Spontaneous reviewGreat
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Mohamed A.
28 Nov 2025
Spontaneous revieweasy and comfort thanks
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Vlad-Mihai A.
28 Nov 2025
Spontaneous reviewAll have worked like a charm
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Crăciuneanu A.
27 Nov 2025
Spontaneous reviewEasy to use, good for travellers
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Crăciuneanu A.
27 Nov 2025
Spontaneous reviewEasy to use, food for travellers.
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Stefan A.
27 Nov 2025
Spontaneous reviewSimple and well explained products with uncluttered checkout.
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