What do Internet users think about Hola Barcelona ?

holabarcelona is described as very easy and straightforward to use, with a quick ticket-buying process and a simple app. Customers also mention that the booking flow feels clear and user-friendly, which makes the whole experience smooth. Several reviews highlight the convenience of buying online, even from abroad, and the value of the Hola Barcelona Travel card for getting around the city. One customer especially notes the ease of transport to and from the airport, while another mentions the welcome discount. holabarcelona gathers overwhelmingly positive feedback with 3388 reviews published in total and an average rating of 4.6 stars.

What is Hola Barcelona's address ?

C/ 60. nº 21-23 8040 Barcelona

Reviews for Hola Barcelona

Total: 3 388 reviews since 15/05/2021

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4.6

Based on 1 163 reviews from the last 12 months

5

84%
4

11%
3

3%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

holabarcelona is described as very easy and straightforward to use, with a quick ticket-buying process and a simple app. Customers also mention that the booking flow feels clear and user-friendly, which makes the whole experience smooth.

This summary is AI-Generated

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Helpful?

Digital experience

178 reviews mention the digital experience, with 85% positive feedback.

"The process was fast and easy."

"Muito facil e pratico para efetuar a compra"

"Very simple to purchase on line"

Responsiveness

15 reviews mention our responsiveness, with 100% positive feedback.

"Fast, reliable."

"Quick"

"I had a question about the purchase, and the staff were very helpful. They answered the email question almost immediately. Thank you!"

Choice

11 reviews mention choice, with 73% positive feedback.

"I can't find the option to choose via apple pay"

"Selecting and purchasing card type was very easy."

"good option"

1 ★

2 ★

3 ★

4 ★

5 ★

Petar A.
3 Jan 2026
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Easy for use
Experience from: 2 Jan 2026
Szilvia A.
3 Jan 2026
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good
Experience from: 2 Jan 2026
Chaitali A.
3 Jan 2026
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Swift service.
Experience from: 2 Jan 2026
N. A.
3 Jan 2026
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Very ok
Experience from: 1 Jan 2026
Fredi A.
3 Jan 2026
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Simple, straight forward transaction.
Experience from: 2 Jan 2026
Hikari A.
3 Jan 2026
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Very good and I am satisfied. It was easy for me to complete ourchase
Experience from: 1 Jan 2026
B. A.
3 Jan 2026
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Relatively easy to purchase except initially my Internet protection advised the payment site was not secure. The second time I tried it there was no issue.
Experience from: 2 Jan 2026
Joseph A.
3 Jan 2026
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Great
Experience from: 1 Jan 2026
Vit A.
3 Jan 2026
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it works great
Experience from: 31 Dec 2025
Donia A.
3 Jan 2026
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Good
Experience from: 29 Dec 2025
Indira A.
3 Jan 2026
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Excelente experiencia muy fácil y rápido, lo recomiendo mucho
Experience from: 30 Dec 2025
Giorgia A.
3 Jan 2026
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Quick and easy
Experience from: 29 Dec 2025
M. A.
3 Jan 2026
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Good experience
Experience from: 31 Dec 2025
Rafał A.
3 Jan 2026
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After paying, I didn't receive a voucher and my credit card was charged. It's a terrible process. I don't recommend it.
Experience from: 29 Dec 2025
Reply from Hola Barcelona

Hello. Please fill in this form with more details of the incident so that we can deal with it properly: https://www.holabarcelona.com/contact-us Thank you again for your feedback and we look forward to providing you with a better service in the near future. Best regards.
Katalin balazs A.
1 Jan 2026
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Okey
Experience from: 28 Dec 2025
Giorgi barthelemy A.
1 Jan 2026
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Very good communication
Experience from: 27 Dec 2025
David A.
1 Jan 2026
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This is a great product for travel around Barcelona
Experience from: 28 Dec 2025
Andrea A.
1 Jan 2026
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Excellent to have the option of an unlimited city card!
Experience from: 28 Dec 2025
Edward A.
1 Jan 2026
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Easy to buy from other countries.
Experience from: 27 Dec 2025
Yingfeng A.
1 Jan 2026
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easy to use
Experience from: 27 Dec 2025