What do Internet users think about Hola Barcelona ?

holabarcelona is described as very easy and straightforward to use, with a quick ticket-buying process and a simple app. Customers also mention that the booking flow feels clear and user-friendly, which makes the whole experience smooth. Several reviews highlight the convenience of buying online, even from abroad, and the value of the Hola Barcelona Travel card for getting around the city. One customer especially notes the ease of transport to and from the airport, while another mentions the welcome discount. holabarcelona gathers overwhelmingly positive feedback with 3381 reviews published in total and an average rating of 4.6 stars.

What is Hola Barcelona's address ?

C/ 60. nº 21-23 8040 Barcelona

Reviews for Hola Barcelona

Total: 3 381 reviews since 15/05/2021

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4.6

Based on 1 163 reviews from the last 12 months

5

84%
4

11%
3

3%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

holabarcelona is described as very easy and straightforward to use, with a quick ticket-buying process and a simple app. Customers also mention that the booking flow feels clear and user-friendly, which makes the whole experience smooth.

This summary is AI-Generated

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Helpful?

Digital experience

178 reviews mention the digital experience, with 85% positive feedback.

"The process was fast and easy."

"Muito facil e pratico para efetuar a compra"

"Very simple to purchase on line"

Responsiveness

15 reviews mention our responsiveness, with 100% positive feedback.

"Fast, reliable."

"Quick"

"I had a question about the purchase, and the staff were very helpful. They answered the email question almost immediately. Thank you!"

Choice

11 reviews mention choice, with 73% positive feedback.

"I can't find the option to choose via apple pay"

"Selecting and purchasing card type was very easy."

"good option"

1 ★

2 ★

3 ★

4 ★

5 ★

Tomasz A.
8 Oct 2026
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ok.
Experience from: 3 Oct 2026
Yogesh A.
8 Oct 2026
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Very easy process
Experience from: 2 Oct 2026
Margaret A.
8 Oct 2026
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EASY TO DO
Experience from: 30 Sept 2026
Kwok keung A.
8 Oct 2026
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Why there is no payment by Apple Pay?
Experience from: 1 Oct 2026
Anne A.
8 Oct 2026
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Very simple to purchase on line
Experience from: 1 Oct 2026
Tudorita A.
8 Oct 2026
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Excellent!
Experience from: 1 Oct 2026
J. A.
8 Oct 2026
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I haven't received my cards
Experience from: 30 Sept 2026
Frank A.
7 Oct 2026
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I don't like leaving my personal information and not being sure if i will get spammed with unwanted information afterwards
Experience from: 30 Sept 2026
Vladimir A.
1 Oct 2026
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Extremely easy process and I love the value of Hola Barcelona Travel card. It is the best and most convenient option to move around the city plus the benefit of transport to and from the airport.
Experience from: 28 Sept 2026
Anthony A.
30 Sept 2026
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It's okay
Experience from: 29 Sept 2026
T. A.
29 Sept 2026
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Did not get ticket
Experience from: 23 Sept 2026
Reply from Hola Barcelona

We regret to read you were no pleased with your experience during your trip with us. At Barcelona Bus Turístic / Telefèric de Montjuïc we strive to provide excellent service to our users, so we appreciate your comments which will undoubtedly allow us to improve. Please fill in this form with more details of the incident so that we can deal with it properly: https://www.tmb.cat/en/customer-services/procedures/complaints-claims-suggestions. Thank you again for your feedback and we look forward to providing you with a better service in the near future. Best regards.
Howard A.
29 Sept 2026
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Easy o use.
Experience from: 23 Sept 2026
R. A.
29 Sept 2026
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Good
Experience from: 25 Sept 2026
Robert A.
29 Sept 2026
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Had to sign up is a pain
Experience from: 28 Sept 2026
Alice nikosz A.
29 Sept 2026
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The app was easy to use.
Experience from: 25 Sept 2026
Jolanta A.
29 Sept 2026
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easy, ok
Experience from: 24 Sept 2026
Helsingør A.
29 Sept 2026
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Very easy to use
Experience from: 24 Sept 2026
Stoyu A.
23 Sept 2026
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I am happy to buy cards online. It is very convenient, hope at the airport to get physically my cards. Thank you.
Experience from: 19 Sept 2026
Lorenz A.
22 Sept 2026
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Perfectly
Experience from: 21 Sept 2026
Helsingør A.
22 Sept 2026
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It works even if you buy from abroad
Experience from: 21 Sept 2026