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Review Summary
Glisshop gives a smooth buying experience, with clear information, easy ordering and prices that customers describe as very competitive. Many reviews also mention quick delivery and products that arrive as expected, making it easy to choose and buy with confidence.
Delivery
"Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did…"
Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did not fit and this is where the customer service failed. Order returned and delivered to Gliss, still waiting for my refund some 2 weeks later with not contact or return of calls. Shame to be let down.
"Superb service again. Great price on a pair of skis, well mounted and super fast delivery"
"great service as always from Glisshop, good prices and delivery"
Digital experience
"I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on…"
I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on the Glisshop website at a very competitive price. Ordering was easy and despite being shipped from France to Scotland, the shoes were delivered in good time.
"Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago…"
Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago from Glisshop and thought I was due an upgrade, came to the right place!
"The site was easy to navigate, the pricing was clear and the choice was good both for size and range. Would recommend this company"
Team expertise
"Great shop with lots of quality goods and exceptional client care!"
"Really helpful team at Glisshop. They answered all my questions."
"Perfect customer support! Parcel company in my country was absolutely rubbish but they really helped me solve the problem. Cheers"
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
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A. A.
18 Dec 2022
Verified reviewI can't tell you how good my purchase is as I still haven't received my order after a month,the parcel tracking system now tells me it has now been returned
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A. A.
18 Dec 2022
Verified reviewgood experience, no problems encountered at all
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A. A.
18 Dec 2022
Verified reviewStraightforward ordering process and very efficient delivery
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A. A.
18 Dec 2022
Verified reviewHighly recommended
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A. A.
18 Dec 2022
Verified reviewCalled the helpline for guidance on product selection. The gentleman I spoke to was really helpful and polite. I cannot fault the service at all.
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A. A.
18 Dec 2022
Verified reviewFirst class service and products
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A. A.
18 Dec 2022
Verified reviewAll great, fast delivery.
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A. A.
18 Dec 2022
Verified reviewVery easy to do business with and prompt delivery.
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A. A.
18 Dec 2022
Verified reviewgood site -- easy to find the (Zag) skis I wanted and it only shows what's actually available to buy (re model, sizes, binding options etc) so no time wasted putting in an order only to find it is not available later on. Glisshop sent updates advising how the order was progressing with an order tracking link that actually works! Skis arrived in perfect condition, including the box they came in -- so well done to the courier. No import tax to pay (skis came from France), but don't know if that was a one-off
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A. A.
16 Dec 2022
Verified reviewGreat products at great prices, and rock solid prompt delivery.
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A. A.
16 Dec 2022
Verified reviewGreat website that is easy to negotiate. Product arrived quickly and was exactly as described.
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A. A.
16 Dec 2022
Verified reviewExcellent prompt service. Website offers lots of advice and a great range of items
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A. A.
16 Dec 2022
Verified reviewI called the customer service team in advance with a technical query and they were very knowledgeable and helpful. Great price and quick delivery.
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A. A.
16 Dec 2022
Verified reviewBoots got stuck at customs and sent back by customs. a month after I ordered I got a refund.
Reply from Glisshop.co.uk
"Hello and thank you for taking the time to respond to our survey. We are deeply sorry that the parcel did not clear customs and was stuck there for a while. Your order has been shipped on the 07th of November and we received it back on the 29th of the same month. We refunded you on the 01st of december. Best regards, The Glisshop team. "
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A. A.
3 Dec 2022
Verified reviewExcellent company good products and reliable service
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A. A.
2 Dec 2022
Verified reviewThe service was excellent, delivery was fast and i was kept fully updated throughout. The price was also better than anywhere else.
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A. A.
2 Dec 2022
Verified reviewFast service easy process, will buy again
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A. A.
2 Dec 2022
Verified reviewGreat skis, good price, arrived quickly.
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A. A.
2 Dec 2022
Verified reviewBrilliant product and service
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A. A.
2 Dec 2022
Verified reviewClear offer, fast service.
Reviews displayed in chronological order
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