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Review Summary
Glisshop gives a smooth buying experience, with clear information, easy ordering and prices that customers describe as very competitive. Many reviews also mention quick delivery and products that arrive as expected, making it easy to choose and buy with confidence.
Delivery
"Great service, package arrived promptly. Were able to help with an amendment to my order which was great. Would recommend."
"Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did…"
Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did not fit and this is where the customer service failed. Order returned and delivered to Gliss, still waiting for my refund some 2 weeks later with not contact or return of calls. Shame to be let down.
"Superb service again. Great price on a pair of skis, well mounted and super fast delivery"
Digital experience
"I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on…"
I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on the Glisshop website at a very competitive price. Ordering was easy and despite being shipped from France to Scotland, the shoes were delivered in good time.
"Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago…"
Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago from Glisshop and thought I was due an upgrade, came to the right place!
"The site was easy to navigate, the pricing was clear and the choice was good both for size and range. Would recommend this company"
Team expertise
"Great service, will be ordering from here again. Good communication throughout my pre-order and very responsive to support requests."
"Great shop with lots of quality goods and exceptional client care!"
"Really helpful team at Glisshop. They answered all my questions."
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
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A. A.
8 Feb 2023
Verified reviewFast service great advice
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A. A.
8 Feb 2023
Verified reviewExcellent efficient service
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A. A.
8 Feb 2023
Verified reviewSite was super easy to use. They had to know the exactly length of my boot for bindings which was fine, a quick simply email conversation was all it took. Skis and bindings all worked great. I will definitely use in the future when I need a new pair of skis
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A. A.
8 Feb 2023
Verified reviewReceived the order with no problems great service Delivered to Scotland in 5 days
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A. A.
7 Feb 2023
Verified reviewOrdered some ski boots. Couple of days later they appeared cheaper due to an offer the store had started. When I got in contact they refunded the difference which was great. Many thanks
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A. A.
7 Feb 2023
Verified reviewService was seemless and delivery on time!
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A. A.
7 Feb 2023
Verified reviewOrder never arrived and I had to chase constantly for updates
Reply from Glisshop.co.uk
"Hello and thank you for taking the time to respond to our survey. We are very sorry to learn that your experience with our carrier didn’t go as expected. Your order has been shipped on the 25th of November and after your contact with our customer service by chat on the 06th of december, we opened a claim with DPD to try to locate your parcel. Your parcel was declared lost on the 09th of december and we refunded you on the 12th of the same month. Best regards, The Glisshop team. "
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A. A.
7 Feb 2023
Verified reviewI did not receive my order and have not yet received my refund. Please confirm as soon as possible that I will be refunded. Thank you.
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A. A.
7 Feb 2023
Verified reviewThe service was excellent. The website was really easy to use and order what I wanted. The speed of delivery was excellent and arrived when they said it would and the set up of skis and bindings was exactly what I required.
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A. A.
7 Feb 2023
Verified reviewThe service has been great but they charge £40 for returns even thou they promote themselves as in the UK with a .co.uk website. Its not stated on the website about these high charges, they only charge £19 for delivery but £40 to return
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A. A.
7 Feb 2023
Verified reviewI've used Glisshop a lot over the lase few years, the stock is great, prices are good and the help from the staff has been brilliant
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A. A.
7 Feb 2023
Verified reviewGood price and quick delivery
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A. A.
6 Feb 2023
Verified reviewVery easy to find the right items, they advice what equipment is suitable for your style. Quick delivery, good quality of equipment.
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A. A.
5 Feb 2023
Verified reviewVery quick delivery and item as described. Box was damaged and skis slightly scratched but not the fault of glisshop. Definitely recommend. This my second purchase and have had no issues.
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A. A.
5 Feb 2023
Verified reviewAmazingly quick shipment - using a very smooth system to get goods into the UK without any hassle.
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A. A.
5 Feb 2023
Verified reviewI was a little hesitant after reading the reviews, but as the price was so good decided to order with Glisshop. My original order included items made in Ukraine and British customs prevents import of items from Ukraine - but Glisshop communications were excellent and the order was quickly cancelled and fully refunded. I ordered an alternative set of skis and bindings during the Christmas break - they arrived within a week in the UK - bindings fully fitted and adjusted for me and my boots. Overall an excellent service - highly recommended.
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A. A.
4 Feb 2023
Verified reviewThe site is great, but the customer service is excellent! My order had many difficulties with delivery and Kevin was incredibly helpful and very professional in getting my order to me.
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A. A.
4 Feb 2023
Verified reviewResponsive to enquiries and my googles arrived on time
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A. A.
4 Feb 2023
Verified reviewEasy to understand website and love that customs charges are included in the delivery cost. Great discounts as well
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A. A.
4 Feb 2023
Verified reviewGreat Service
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