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Review Summary
Glisshop gives a smooth buying experience, with clear information, easy ordering and prices that customers describe as very competitive. Many reviews also mention quick delivery and products that arrive as expected, making it easy to choose and buy with confidence.
Delivery
"Great service, package arrived promptly. Were able to help with an amendment to my order which was great. Would recommend."
"Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did…"
Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did not fit and this is where the customer service failed. Order returned and delivered to Gliss, still waiting for my refund some 2 weeks later with not contact or return of calls. Shame to be let down.
"Superb service again. Great price on a pair of skis, well mounted and super fast delivery"
Digital experience
"I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on…"
I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on the Glisshop website at a very competitive price. Ordering was easy and despite being shipped from France to Scotland, the shoes were delivered in good time.
"Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago…"
Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago from Glisshop and thought I was due an upgrade, came to the right place!
"The site was easy to navigate, the pricing was clear and the choice was good both for size and range. Would recommend this company"
Team expertise
"Great service, will be ordering from here again. Good communication throughout my pre-order and very responsive to support requests."
"Great shop with lots of quality goods and exceptional client care!"
"Really helpful team at Glisshop. They answered all my questions."
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
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A. A.
13 Dec 2023
Verified reviewGreat product and a great shop. Have bought multiple items at Glisshop over the years and never been disappointed.
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A. A.
13 Dec 2023
Verified reviewOrdered skis and binding package, which was despatched. We tracked the package, the courier never attempted delivery and updated that it had been sent back to Glisshop. Despite on line chat, email and 2 phone calls Glisshop refused to refund me, stating they wouldn't refund until they had received the skis?? My only option was to raise a dispute with my credit card company to get the money back. Absolutely appalling customer service when they knew I hadn't received the skis. They offered no apology, explanation and showed no proactive approach to resolving the issue with the courier. I would not recommend the company, I have now ordered the same ski package through a well known competitor and they were delivered within 5 working days.
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A. A.
12 Dec 2023
Verified reviewGreat service, great product
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A. A.
11 Dec 2023
Verified reviewI found what I was looking for easily, and how to choose the right size and shipping was easy to find.
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A. A.
11 Dec 2023
Verified reviewGood, was worried about import from EU etc but no problems at all
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A. A.
9 Dec 2023
Verified reviewNot used Glisshop before but the had just the ski boots that I was after at a good price. Even though I live in the UK, delivery was quick and the boots fitted perfectly. Very pleased - Merci Beaucoup!
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A. A.
9 Dec 2023
Verified reviewExcellent service, fast delivery
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A. A.
8 Dec 2023
Verified review5 Days from order to receiving in UK. Excellent Service.
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A. A.
8 Dec 2023
Verified reviewGreat service and really quick delivery
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A. A.
7 Dec 2023
Verified reviewGreat customer service and helped with any questions efficiently and competently.
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A. A.
7 Dec 2023
Verified reviewI’ve purchased a few times from Glissshop and always received an excellent service. The price was reasonable and delivery prompt.
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A. A.
7 Dec 2023
Verified reviewExcellent products and customer service. Beware of return costs.
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A. A.
7 Dec 2023
Verified reviewExcellent, item arrived quickly to UK address. Will definitely use Glisshop again
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A. A.
7 Dec 2023
Verified reviewPrices are very good. Site navigation easy enough and delivery was excellent.
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A. A.
5 Dec 2023
Verified reviewThe items arrived in time.
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A. A.
3 Dec 2023
Verified reviewGreat price swift delivery can't be faulted.
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A. A.
2 Dec 2023
Verified reviewExcellent experience; I received a couple of helpful emails and a phone call after placing the order to verify a few details and update me on the delivery status. Overall very happy!
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A. A.
2 Dec 2023
Verified reviewVery good, I have no complaint at all. I will surely recommend to my friends and families.
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A. A.
2 Dec 2023
Verified reviewThis large item appeared in the U.K. faster than most things I order internally.
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A. A.
1 Dec 2023
Verified reviewI rushed into ordering my ski boots following a fitting only to realise I had ordered tour boots which wouldn’t fit my skis. I contacted customer service to cancel the order the following day but was told it had already been shipped and to decline the delivery when it arrived in the UK which would’ve been a pain… I can’t remember the gents name who contacted my shortly later to advise he’d managed to cancel the shipment before it left France, saving me a bit of faff. Really chuffed with the customer service and will be shopping for my ski gear with gliss moving forwards. Thanks again.
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