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Review Summary
Glisshop gives a smooth buying experience, with clear information, easy ordering and prices that customers describe as very competitive. Many reviews also mention quick delivery and products that arrive as expected, making it easy to choose and buy with confidence.
Delivery
"Great service, package arrived promptly. Were able to help with an amendment to my order which was great. Would recommend."
"Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did…"
Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did not fit and this is where the customer service failed. Order returned and delivered to Gliss, still waiting for my refund some 2 weeks later with not contact or return of calls. Shame to be let down.
"Superb service again. Great price on a pair of skis, well mounted and super fast delivery"
Digital experience
"I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on…"
I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on the Glisshop website at a very competitive price. Ordering was easy and despite being shipped from France to Scotland, the shoes were delivered in good time.
"Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago…"
Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago from Glisshop and thought I was due an upgrade, came to the right place!
"The site was easy to navigate, the pricing was clear and the choice was good both for size and range. Would recommend this company"
Team expertise
"Great service, will be ordering from here again. Good communication throughout my pre-order and very responsive to support requests."
"Great shop with lots of quality goods and exceptional client care!"
"Really helpful team at Glisshop. They answered all my questions."
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
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A. A.
20 Dec 2023
Verified reviewHad what I wanted. Delivery was quick and tracked..
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A. A.
20 Dec 2023
Verified reviewSkis arrived quickly, good price, no customs issues.
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A. A.
20 Dec 2023
Verified reviewOrder did not arrive and nobody replies to my queries. The tracking information is in French and never updates its status.
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A. A.
20 Dec 2023
Verified reviewDelivered within a couple of days. Happy with service thank you
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A. A.
20 Dec 2023
Verified reviewQuick delivery to UK, nice price on black friday, everything was nicely packed, can't complain so far.
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A. A.
19 Dec 2023
Verified reviewBrilliant service and prices - thank you Glsshop!
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A. A.
19 Dec 2023
Verified reviewReally quick delivery. Great pair of skiis
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A. A.
18 Dec 2023
Verified reviewGood
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A. A.
17 Dec 2023
Verified reviewOrdering was the easy part. Delivery time was ok. Packaging on delivery extremely damaged as not the best packaging or attention to detail for the length of journey and costs I had to pay. Part of my order was missing and this is where the problem lies. Obviously not my fault something was missing but it has now become my problem and the treatment from Glisshop has been shocking. Contacted them 2-3 times as having difficulty getting a straight answer to the issue raised & could they send my missing item. Was told, repeatedly, to request a return via their own website. Told them I’m confused as have no return to make; I just want my missing item. Insisted I make the request as told and explain the actual issue in the information box, and to include photos of my delivery package and what was inside it. Told me they’d respond asap - did everything as told. Waited a week with NO further interaction from them. Used their chat function this time to be told they can’t find my request - I’m sitting in my account on their site looking at my request made…ok. Explained the problem AGAIN. Told to wait. They came back to request the SAME INFO by email this time because they ‘made a mistake’ in their original advice and they’re ‘sorry’. Asked if they’d now send my missing item. No. They need to check with the carrier and get back to me. How long? was my question to which I received a vague response and here I am still waiting. Wholly unacceptable. My advice would be to avoid.
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A. A.
17 Dec 2023
Verified reviewBrilliant customer service and a great price for wonderful skis - very pleased
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A. A.
17 Dec 2023
Verified reviewRapid service, nice looking product, but as it is a gift I cannot say much more
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A. A.
16 Dec 2023
Verified reviewNice goggles and delivered on time in suitable packaging. I can’t review them as a product because I’m not skiing until end of Jan. I will review when ready. Glisshop seem to be a reliable and professional company and I would do business with them again.
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A. A.
16 Dec 2023
Verified reviewarrived quick, no probs
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A. A.
15 Dec 2023
Verified reviewExcellent service delivery was exceptionally fast and when I had a question, I rang the London office and got a very good reply would recommend to others needing to buy ski equipment
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A. A.
15 Dec 2023
Verified reviewGreat service, had to wait a few weeks for the order but that was down to the postal service. The price on the screen is what you pay, no extra charges. Great company.
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A. A.
15 Dec 2023
Verified reviewGood selection of products at very reasonable prices. Low light Smith goggles purchased did the job very well
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A. A.
14 Dec 2023
Verified reviewExcellent service. Skis and bindings ordered, built and delivered to UK within a week
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A. A.
14 Dec 2023
Verified reviewExcellent service. Quick response to my queries about bindings fitting and prompt delivery of skis.
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A. A.
13 Dec 2023
Verified reviewService was excellent. Our specs came very quickly and we were able to track their journey. We would definitely use this company again, and recommend them to friends and family.
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A. A.
13 Dec 2023
Verified reviewIt’s second time I’ve bought ski’s from glisshop and the service was excellent both times.
Reviews displayed in chronological order
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