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Review Summary
Glisshop gives a smooth buying experience, with clear information, easy ordering and prices that customers describe as very competitive. Many reviews also mention quick delivery and products that arrive as expected, making it easy to choose and buy with confidence.
Delivery
"Great service, package arrived promptly. Were able to help with an amendment to my order which was great. Would recommend."
"Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did…"
Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did not fit and this is where the customer service failed. Order returned and delivered to Gliss, still waiting for my refund some 2 weeks later with not contact or return of calls. Shame to be let down.
"Superb service again. Great price on a pair of skis, well mounted and super fast delivery"
Digital experience
"I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on…"
I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on the Glisshop website at a very competitive price. Ordering was easy and despite being shipped from France to Scotland, the shoes were delivered in good time.
"Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago…"
Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago from Glisshop and thought I was due an upgrade, came to the right place!
"The site was easy to navigate, the pricing was clear and the choice was good both for size and range. Would recommend this company"
Team expertise
"Great service, will be ordering from here again. Good communication throughout my pre-order and very responsive to support requests."
"Great shop with lots of quality goods and exceptional client care!"
"Really helpful team at Glisshop. They answered all my questions."
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
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A. A.
25 Mar 2024
Verified reviewGreat products, prompt delivery!
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A. A.
25 Mar 2024
Verified reviewvery fast delivery.
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A. A.
25 Mar 2024
Verified reviewstraight forward selection and purchase price, timely delivery, excellent allround service
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A. A.
23 Mar 2024
Verified reviewGreat service, fantastic prices
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A. A.
23 Mar 2024
Verified reviewGreat service, no issues with delivery and products spot on for up coming skiing trip
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A. A.
23 Mar 2024
Verified reviewPrompt delivery to the U.K.. VAT and import duty all pre-arranged. Smooth transaction!
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A. A.
23 Mar 2024
Verified reviewExcellent advice and help and really quick delivery, brilliant company will be buying from them again.
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A. A.
23 Mar 2024
Verified reviewWhen looking at sizes for these boots I assumed it was in European, there was no guidance as to the unit so I was left to my own devises. When they arrived my excited was quickly diminished due to the boots being too small. I was extremely confused, so looked on the box to find the size I had opted for stated ‘JP’ meaning Japanese sizing. I was extremely unhappy with this outcome as there was no reference to this when I purchased the boots, awful website and will not be making another purchase via this shop again!
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A. A.
23 Mar 2024
Verified reviewFantastic service, skis and bindings met expectations. Had the bindings fitted with the service offered and they were spot on. Couldn’t wish for better
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A. A.
23 Mar 2024
Verified reviewGood service. Recommended. Two pairs of skis ordered came separately and although this was a concern the customer service was very good.
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A. A.
22 Mar 2024
Verified reviewBeware of this company which masquerades as a UK based company. I purchased a ski helmet for my son for Christmas, which despite measuring his head prior to purchasing, arrived and was too small so had to be returned in it's original package, which was done. I paid £120, and the return refund was £80 - a charge of £40 (40% of cost). It was a lengthy process as it turned out the transaction was actually with a French company. All their email communications were from a 'noreply' email address. If you read all the small print, you can discover the true identity of this Company, but you should be aware before buying that should you need to return a purchase you will face a hefty returns fee, which I consider to be very sharp practice.
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A. A.
22 Mar 2024
Verified reviewReturning customer always great service and super happy with my item
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A. A.
22 Mar 2024
Verified reviewI placed an order for some gloves more than a month ago - there was an incident and my package was lost (as confirmed by Glisshop), however, they are still delaying refunding me because of some internal investigation - this is not how they should treat customers, withholding refunds or not sending goods to customers while they conduct their internal investigations - I would never ever use them again, just completely out of order - Renato
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A. A.
21 Mar 2024
Verified reviewFast delivery. Superb support from the technical team in helping me make a decision on the skis for me. Great price.
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A. A.
21 Mar 2024
Verified reviewFast delivery 🚚 and got what I ordered. Thank you 🙌
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A. A.
21 Mar 2024
Verified reviewExcellent customer service.
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A. A.
20 Mar 2024
Verified reviewEasy site to navigate, good product range, fast delivery. Very happy with my purchase.
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A. A.
20 Mar 2024
Verified reviewMissing discs for bindings. Emailed 3 days ago to request missing parts and still no response. Was previously advised discs are attached although pictures clearly show this is not the case
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A. A.
20 Mar 2024
Verified reviewExcellent service with all import duties paid.
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A. A.
20 Mar 2024
Verified reviewReally impressed, delivered with all taxes paid and no stress.
Reviews displayed in chronological order
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