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Review Summary
Glisshop gives a smooth buying experience, with clear information, easy ordering and prices that customers describe as very competitive. Many reviews also mention quick delivery and products that arrive as expected, making it easy to choose and buy with confidence.
Delivery
"Great service, package arrived promptly. Were able to help with an amendment to my order which was great. Would recommend."
"Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did…"
Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did not fit and this is where the customer service failed. Order returned and delivered to Gliss, still waiting for my refund some 2 weeks later with not contact or return of calls. Shame to be let down.
"Superb service again. Great price on a pair of skis, well mounted and super fast delivery"
Digital experience
"I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on…"
I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on the Glisshop website at a very competitive price. Ordering was easy and despite being shipped from France to Scotland, the shoes were delivered in good time.
"Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago…"
Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago from Glisshop and thought I was due an upgrade, came to the right place!
"The site was easy to navigate, the pricing was clear and the choice was good both for size and range. Would recommend this company"
Team expertise
"Great service, will be ordering from here again. Good communication throughout my pre-order and very responsive to support requests."
"Great shop with lots of quality goods and exceptional client care!"
"Really helpful team at Glisshop. They answered all my questions."
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
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A. A.
5 Apr 2024
Verified reviewExcellent price and customer service
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A. A.
4 Apr 2024
Verified reviewFantastic service. Skis delivered within 48 hours of being ordered.
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A. A.
4 Apr 2024
Verified reviewVery good service 5 starts from me
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A. A.
4 Apr 2024
Verified reviewAll good!
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A. A.
4 Apr 2024
Verified reviewI received the wrong product and when I contacted the store to arrange return, I didn’t get an apology which was disappointing. I also had to chase for the returns email so I could follow the process.
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A. A.
4 Apr 2024
Verified reviewFast delivery, goggles are exactly as described! Really satisfied with my purchase from Glisshop
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A. A.
4 Apr 2024
Verified reviewI ordered a pair of pants but was sent a different product. On inspection I noticed that the label did not match the correct order number. I told customer services and it transpired that another customer received my order. We subsequently then had to post the parcels to each other as the transporter would not pick up and make the correct delivery. Refund of postage was slow process as Glisshop could not credit my original card. Most internet sites/ transactions can do this. Overall no problem with the product but delivery process was slow, wrong and laborious to deal with. Not sure I would order again. Next time directly with the brand.
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A. A.
4 Apr 2024
Verified reviewEasy to use site, great price, and delivered when expected.
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A. A.
4 Apr 2024
Verified reviewExcellent service. My husband needed a new helmet fairly quickly for a ski trip. It was competitively priced and arrived within the delivery window. Helmet was exactly as expected and was well packaged for protection.
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A. A.
4 Apr 2024
Verified reviewGood pricing (import tax included) Fast dispatch. Well packaged.
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A. A.
3 Apr 2024
Verified reviewReceived a faulty product. Followed guidance to raise concern and request refund. Issue deflected straight to manufacturer and have had no communication since (coming up to 3 wks) Purchased was made for a pending ski trip. Will not shop with Glisshop again.
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A. A.
3 Apr 2024
Verified reviewThe product fully lived up to my expectations. Good price and fast delivery
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A. A.
3 Apr 2024
Verified reviewTook a gamble on a company that was new to me, but what a service! Firstly the price was brilliant, and to be honest this is was the main reason for buying from here. But I had nothing to worry about. Every step of purchase and delivery I was kept informed with, and was delivered in no time at all, well parcelled and all in order.
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A. A.
2 Apr 2024
Verified reviewItems delivered on time and as expected.
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A. A.
2 Apr 2024
Verified reviewFast delivery for UK
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A. A.
2 Apr 2024
Verified reviewGood service. Delivery was quick and product as described.
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A. A.
2 Apr 2024
Verified reviewvery easy to deal with and website easy to navigate. Great value too
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A. A.
2 Apr 2024
Verified reviewSite easy to use order sent for delivery quickly will use again
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A. A.
1 Apr 2024
Verified reviewSki search engine is easy to use and allows you to easily pick the right skis for you. Ski's arrived quickly and already set up to my DIN and boot size.
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A. A.
1 Apr 2024
Verified reviewBought discounted skis, great skis - they ski fine but had some manufacturing errors, mostly cosmetic but clearly B grade and not the real deal. This was not part of the description
Reviews displayed in chronological order
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