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Review Summary
Glisshop gives a smooth buying experience, with clear information, easy ordering and prices that customers describe as very competitive. Many reviews also mention quick delivery and products that arrive as expected, making it easy to choose and buy with confidence.
Delivery
"Great service, package arrived promptly. Were able to help with an amendment to my order which was great. Would recommend."
"Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did…"
Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did not fit and this is where the customer service failed. Order returned and delivered to Gliss, still waiting for my refund some 2 weeks later with not contact or return of calls. Shame to be let down.
"Superb service again. Great price on a pair of skis, well mounted and super fast delivery"
Digital experience
"I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on…"
I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on the Glisshop website at a very competitive price. Ordering was easy and despite being shipped from France to Scotland, the shoes were delivered in good time.
"Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago…"
Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago from Glisshop and thought I was due an upgrade, came to the right place!
"The site was easy to navigate, the pricing was clear and the choice was good both for size and range. Would recommend this company"
Team expertise
"Great service, will be ordering from here again. Good communication throughout my pre-order and very responsive to support requests."
"Great shop with lots of quality goods and exceptional client care!"
"Really helpful team at Glisshop. They answered all my questions."
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
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R. M.
14 Oct 2024
Verified reviewI received good notification about the delivery time and my skis were packed safely when they arrived. The communication with the team was excellent. The skis bindings were fitted really well. It’s the second time I’ve bought ski packages from glisshop and they always do a great job!
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L. B.
14 Oct 2024
Verified reviewHi the only reason I have dropped one star off is because you use EVRI as your delivery provider. They have a terrible reputation and I would not order from someone if I knew in advance that they use EVRI. But aside from that your customer service is fantastic and the products are brilliant . Thanks very much!
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A. A.
14 Oct 2024
Verified reviewGreat service and very competitive prices. My number 1 stop for ski gear.
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M. T.
14 Oct 2024
Verified reviewVery quick and easy purchase and delivery. Easy to use website with competitive prices and good sales prices too
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C. B.
14 Oct 2024
Verified reviewGreat product and great service. Delivery quicker then due by date will use again
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A. A.
14 Oct 2024
Verified reviewFast delivery, easy service.
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A. A.
14 Oct 2024
Verified reviewVery expensive to return a product
Reply from Glisshop.co.uk
Hello and thank you for taking the time to give some feedback. The cost of returning a small parcel is £9.99. You are actually only paying around half the cost that we are charged by the carrier. We trust you will understand that we cannot reduce the price any further. Thank you for your understanding. Best regards, The Glisshop Team.
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A. A.
14 Oct 2024
Verified reviewFantastic prompt delivery and regular updates on shipping and delivery were provided. Pricing in my Elan Ripstick 88 skis was incredible…
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R. R.
27 Sept 2024
Verified reviewI received a great discount on my purchase, which I really appreciated. However, the delivery was delayed by a couple of days, causing me to cancel my hiking trip that was planned for the day after the original delivery date. The customer service team was a bit slow in responding, but they were helpful once they did. Overall, it was a decent experience despite the setbacks
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M. W.
27 Sept 2024
Verified reviewWell packed, didn't have to wait long for delivery. A
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W. D.
25 Sept 2024
Verified reviewUsed Glisshop few times now, never any issue. Got good deal on salomon helmet,
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E. O.
25 Sept 2024
Verified reviewFantastic online system, really easy to use. I extra import charges. Fast delivery. Great price. 10/10 would recommend to anyone. I chose to get my binding fitted separately as I did not have all my info with me at time of purchase. Thanks for my skis and bindings.
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A. A.
21 Sept 2024
Verified reviewGreat selection, great prices. All effortless and the delivery was spot on. Cannot wait to go skiing later on this year. Thank you Glisshop - Bob UK
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A. M.
20 Sept 2024
Verified reviewQuick processing and dispatch, best price on the gear I was after, highly recommend
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J. M.
20 Sept 2024
Verified reviewIt cost me £22.00 to have something shipped to the UK, it wasn't clear when ordering that this was the cost for shipping, kind of felt a bit cheated when I saw how much had come out my bank account. Otherwise the product is great.
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M. G.
20 Sept 2024
Verified reviewThank you for the service, all good the quality and the fit of the jacket and your service.🙏🙏
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A. A.
20 Sept 2024
Verified reviewReally fast delivery
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C. J.
20 Sept 2024
Verified reviewGreat sellers with huge selection for offer. Would definitely buy from again
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P. C.
20 Sept 2024
Verified reviewThe service from Glisshop was excellent as a UK based customer I do worry about ordering from the EU, but the whole process was seamless. Once my bindings were in stock they arrived as expected. I would recommend them and will more than likely order from them again for my Ski equipment. I also used their chat facility while researching and found them very knowledgeable and really quick to respond. A good experience overall.
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A. A.
20 Sept 2024
Verified reviewGreat service. Used the printed chart to determine the boot size for my daughter. Then filtered on the sizes and picked the boots she liked. Fits perfectly. Arrived a couple of days before the estimated which she was over the moon by. Cannot fault the service and process.
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