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Review Summary
Glisshop gives a smooth buying experience, with clear information, easy ordering and prices that customers describe as very competitive. Many reviews also mention quick delivery and products that arrive as expected, making it easy to choose and buy with confidence.
Delivery
"Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did…"
Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did not fit and this is where the customer service failed. Order returned and delivered to Gliss, still waiting for my refund some 2 weeks later with not contact or return of calls. Shame to be let down.
"Superb service again. Great price on a pair of skis, well mounted and super fast delivery"
"great service as always from Glisshop, good prices and delivery"
Digital experience
"I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on…"
I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on the Glisshop website at a very competitive price. Ordering was easy and despite being shipped from France to Scotland, the shoes were delivered in good time.
"Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago…"
Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago from Glisshop and thought I was due an upgrade, came to the right place!
"The site was easy to navigate, the pricing was clear and the choice was good both for size and range. Would recommend this company"
Team expertise
"Great shop with lots of quality goods and exceptional client care!"
"Really helpful team at Glisshop. They answered all my questions."
"Perfect customer support! Parcel company in my country was absolutely rubbish but they really helped me solve the problem. Cheers"
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
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Olivia T.
14 Feb 2026
Verified reviewFound what I wanted easily on the site
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Emily B.
14 Feb 2026
Verified reviewQuick delivery.
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Paul H.
14 Feb 2026
Verified reviewHave used these many times for ski purchase to UK. The value for money and prompt delivery are all excellent. Have no hesitation to recommend as they are my go to shop.
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David L.
14 Feb 2026
Verified reviewI’ve used these guys many times and they are always excellent.
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Turnbull D.
14 Feb 2026
Verified reviewCan't fault them, ordered boots and goggles and service was excellent, both items arrived well boxed and look great, grandson has tried them and loves them
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Lisa H.
14 Feb 2026
Verified reviewAlthough we did not keep our snowboard it wasn’t because it wasn’t any good it was because it didn’t fit the bindings we already had and we hadn’t realised. When I asked to return the board they were really good and efficient with good instructions and quick collection. I would definitely use them again.
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Kordian S.
14 Feb 2026
Verified reviewVery good customer service, always pleased.
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P. W.
13 Feb 2026
Verified reviewExcellent online shop - good customer service !
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Sarah W.
13 Feb 2026
Verified reviewEverything perfect, good communication, tracked delivery.
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Andrew T.
13 Feb 2026
Verified reviewvery disappointed in the service, i wanted to add something onto to my first order and they charged me £20 delivery AGAIN, after already paying this once, both my orders arrived at the same time so this could have been combined.
Reply from Glisshop.co.uk
Hello, Thank you for your feedback. We are sorry to hear about your disappointment. As explained by our advisors by email, unfortunately, once an order has been placed and prepared, we are unable to modify or combine orders. In such cases, the only option would be to cancel and refund the order (if still possible) and place a new one, or create a second order. As we ship from France to the UK, shipping costs may seem high, but the £20 fee helps cover international shipping and customs charges, which are significantly higher than the amount charged. If two orders are placed around the same time, they may arrive together as UK shipments generally leave our warehouse on the same day and are transported together on pallets. However, this does not mean the orders can be merged once they have entered preparation. We appreciate your understanding and remain available if you have any questions. Best regards The Glisshop Team
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Attila J.
13 Feb 2026
Verified reviewVery good, great service. I would recommend.
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Arthur B.
13 Feb 2026
Verified reviewWhilst I was delighted with Glisshop, the delivery company DPD are useless. I was informed that the skis would be delivered on Friday,so I waitin in - giving up a Ski day. Late in the afternoon they informed me that it would be Monday. I gave up another ski day on Monday, and again late into the hte afternoon I was informed that they could not deliver - again. I couldnt speak to anyone at DPD, but managed to speak to Glisshop on 2 occasions, and your staff were extremely helpful. Please engage another delivery company!!
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Natasha R.
13 Feb 2026
Verified reviewReally happy, skis arrived one day earlier and were perfectly packaged, they look great :)
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Simon M.
13 Feb 2026
Verified reviewMy package went missing. I tried to liaise with the courier service who would only communicate with me in French. I then raised the issue to customer service at Glisshop who say they will only refund me when I return the parcel to their warehouse. I know the representative is only following the internal process, but how a customer can be left out of pocket, without having received the goods and still be asked to 'return' the item to get a refund is beyond me. Under UK consumer law (Consumer Rights Act 2015): The trader remains responsible for goods until they are successfully delivered to the consumer. Risk does not pass to the consumer until delivery has taken place. Where goods are not delivered within the agreed timeframe (or within a reasonable period), the consumer is entitled to a full refund, and this refund cannot be made conditional on the return of goods that were never received. The delivery has not been made, the tracking information is non-functional, and the parcel is entirely unaccounted for. In these circumstances, waiting for the goods to return to your warehouse is not a viable or lawful basis to delay a refund. Companies who act "above the law" should be held to account. I will never purchase through Glisshop again - this is the law of the "lifetime value of a customer". Be better team!
Reply from Glisshop.co.uk
Hello and thank you for leaving your feedback. We sincerely apologise for the frustration caused by the loss of your parcel and by the information you received during the investigation process. When you first contacted us on 26 January, the carrier advised us that the parcel had been located and would be returned to our warehouse. Based on that information, we informed you that a refund would be processed once the return had been received. We appreciate, however, that from your perspective the parcel had never been delivered, and we understand why being asked to wait for its return was frustrating and appeared unreasonable. Following further investigation, the carrier informed us that the parcel could no longer be accounted for. As soon as this was confirmed, we processed a full refund on 29 January. We recognise that this experience did not meet the standard of service you expected, and we apologise for the inconvenience and uncertainty caused. Best regards The Glisshop Team
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Cullen D.
13 Feb 2026
Verified reviewExcellent experience. Managed to cancel an order as was not 100% sure & they were very responsive with my queries. I reordered and arrived ahead of schedule in perfect t condition. Could not be happier with experience. Was reluctant with some of the reviews but I have to be honest - I thought glass went over & beyond ! Thank you
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M. P.
6 Feb 2026
Verified reviewGreat.
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Shane C.
6 Feb 2026
Verified reviewExcellent service from start to finish
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Euan M.
6 Feb 2026
Verified reviewGreat price and order was shipped to the UK very quickly with no issues.
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Anca H.
6 Feb 2026
Verified reviewExcelent customer service and fast service. I will continue to order from Glisshop.
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Graham T.
6 Feb 2026
Verified reviewQuick, easy and well packaged. Looking forward to using when next out.
Reviews displayed in chronological order
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