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Review Summary
Glisshop gives a smooth buying experience, with clear information, easy ordering and prices that customers describe as very competitive. Many reviews also mention quick delivery and products that arrive as expected, making it easy to choose and buy with confidence.
Delivery
"Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did…"
Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did not fit and this is where the customer service failed. Order returned and delivered to Gliss, still waiting for my refund some 2 weeks later with not contact or return of calls. Shame to be let down.
"Superb service again. Great price on a pair of skis, well mounted and super fast delivery"
"great service as always from Glisshop, good prices and delivery"
Digital experience
"I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on…"
I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on the Glisshop website at a very competitive price. Ordering was easy and despite being shipped from France to Scotland, the shoes were delivered in good time.
"Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago…"
Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago from Glisshop and thought I was due an upgrade, came to the right place!
"The site was easy to navigate, the pricing was clear and the choice was good both for size and range. Would recommend this company"
Team expertise
"Great shop with lots of quality goods and exceptional client care!"
"Really helpful team at Glisshop. They answered all my questions."
"Perfect customer support! Parcel company in my country was absolutely rubbish but they really helped me solve the problem. Cheers"
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
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Malcolm D.
9 Apr 2026
Verified reviewGreat service and value for money
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Simon B.
9 Apr 2026
Verified reviewExcellent product and price. Only issue estimated delivery day was at least 7 days over optimistic. Which sadly meant these skis missed this years holiday.
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Adam P.
9 Apr 2026
Verified reviewI was cautious to use Glisshop to order a surprise new snowboard for my girlfriend, as it was only a few weeks out from our trip to tignes, and knowing Glisshop is based in France, I wasn’t entirely convinced it would arrive in good time. It was despatched very quickly and arrived in around a week l, which I was extremely happy with! Unfortunately I wasn’t at home on the day it came, but my girlfriend was, and I didn’t want to ruin the surprise… fortunately, we had done some work in the garage, creating a snowboard service area, so when I told her I’d ordered some garage shelves, she wasn’t surprised when taking delivery of a large box! She was absolutely over the moon with the new snowboard, and I was extremely happy with the service from Glisshop. Clear communication and instruction, and very fast despatch. Snowboard arrived in perfect condition, well packed, and the process couldn’t have gone any better! We’re about 7 days away from our holiday to tignes, and she cannot wait to get on her new board! What a difference to her 15 year old k2 Luna!! Thanks Glisshop! 🤟🏻🏂
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Anthony M.
9 Apr 2026
Verified reviewExcellent service every time I use this company and very competitive on price.
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Aaron C.
9 Apr 2026
Verified reviewGreat service. And a great product (CAC Marine Nationale knife)
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Mary-Claire G.
9 Apr 2026
Verified reviewExcellent service - good price and goggles arrived quickly
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S. P.
9 Apr 2026
Verified reviewThe staff were friendly and helpful over the phone in helping me to choose suitable ski boots and the delivery was prompt with the item arriving well packaged. I'm happy with my purchase.
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Calum S.
9 Apr 2026
Verified reviewGood gear. Well priced and reliable delivery.
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Olga Z.
9 Apr 2026
Verified reviewGreat product and fast delivery. Will definitely shop again
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Andy B.
9 Apr 2026
Verified reviewdon't use their table for calculating ski lengths i did and I now have very long skis
Reply from Glisshop.co.uk
Hello and thank you for your feedback. Based on the information provided, the ski length is fully suitable for you. For a versatile touring ski, we generally recommend choosing a length between 5 and 15 cm shorter than your height. The ski you selected falls within this range. Going shorter would mean losing too much edge grip and stability, especially on hard snow. Our advisors remain available if you would like to discuss this by phone. Best regards The Glisshop Team https://www.glisshop.co.uk/tutorial/choose-length-touring-ski/
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Quentin A.
9 Apr 2026
Verified reviewGreat service. Have used them a couple of times now for skiis and not been disappointed at all. Very good to deal with.
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Richard L.
5 Apr 2026
Verified reviewGood value shop and speedy delivery, including fitting the bindings to the skis. They arrived in a well packaged box and undamaged. Will be recommending Glissop to fellow skiers 🥂
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Phillip R.
5 Apr 2026
Verified reviewVery good price. Excellent service. Arrived in the UK quickly
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Sarah B.
5 Apr 2026
Verified reviewExcellent
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Raymond B.
5 Apr 2026
Verified reviewI ordered some Leki Carbon 12 3D ski poles in a 130cm length. Glisshop sent me the wrong length poles (125cm instead). Refused to exchange the poles initially and then offered a refund, but refused to refund the £20 original shipping charge. In my book, if I pay for an item, I expect that item to be delivered, or the service refunded. In this case, I am out £20, and don't have the item I ordered! Terrible customer service I'm afraid to say, and I won't be using them again for my next set of purchases.
Reply from Glisshop.co.uk
Hello and thank you for your feedback. We are extremely sorry that there was an error in the delivery of your order. It seems that the product dispatched to you had been mislabelled. As we no longer had the model you ordered in stock, we sent you a free return delivery label and the item has since been received and refunded. We understand your frustration over the original shipping costs and we have now refunded an additional £10 to cover the delivery. As we explained on the phone, the remaining £10 were customs duties which cannot be refunded. Thank you for your understanding. Best regards The Glisshop Team
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Stuart M.
5 Apr 2026
Verified reviewGood professional ,help and advice. Changed boots for a bigger size . Hassle free. Would highly recommended
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Edward A.
5 Apr 2026
Verified reviewexcellent delivery time
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M. A.
5 Apr 2026
Verified reviewDelivery and product worked great!
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Martyna R.
5 Apr 2026
Verified reviewCustomer service was excellent and even though I ordered from abroad the parcel arrived in a few days since the payment was accepted.
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Steve C.
5 Apr 2026
Verified reviewItem good value and dispatched promptly
Reviews displayed in chronological order
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