Go to website
Review Summary
Glisshop gives a smooth buying experience, with clear information, easy ordering and prices that customers describe as very competitive. Many reviews also mention quick delivery and products that arrive as expected, making it easy to choose and buy with confidence.
Delivery
"Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did…"
Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did not fit and this is where the customer service failed. Order returned and delivered to Gliss, still waiting for my refund some 2 weeks later with not contact or return of calls. Shame to be let down.
"Superb service again. Great price on a pair of skis, well mounted and super fast delivery"
"great service as always from Glisshop, good prices and delivery"
Digital experience
"I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on…"
I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on the Glisshop website at a very competitive price. Ordering was easy and despite being shipped from France to Scotland, the shoes were delivered in good time.
"Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago…"
Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago from Glisshop and thought I was due an upgrade, came to the right place!
"The site was easy to navigate, the pricing was clear and the choice was good both for size and range. Would recommend this company"
Team expertise
"Great shop with lots of quality goods and exceptional client care!"
"Really helpful team at Glisshop. They answered all my questions."
"Perfect customer support! Parcel company in my country was absolutely rubbish but they really helped me solve the problem. Cheers"
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
-
Graham A.
23 Jun 2026
Verified reviewExcellent price and delivered before estimated delivery date. Awesome stuff
-
Henry C.
23 Jun 2026
Verified reviewGreat 👍🏼
-
Ella W.
23 Jun 2026
Verified reviewVery happy with the service, no issues with the order or the delivery.
-
Luke J.
23 Jun 2026
Verified reviewAppalling service, failed to deliver, then failed to resend or refund. Currently trying to make me go through convoluted steps to get a refund after taking months to reply in any meaningful way
Reply from Glisshop.co.uk
Hello, Hello, and thank you for your feedback. We understand your frustration and sincerely apologize for the delays encountered in resolving this issue. We were first informed on 18/04 that there was no longer any tracking update available for your parcel. As a French company based in France, when a parcel is handled by an international carrier, we unfortunately have no direct means of locating it ourselves and must rely on the carrier's investigation process. Throughout this period, we actively followed up with the carrier on a regular basis to obtain updates and a definitive outcome regarding your parcel. We also kept you regularly informed of the information we received and the progress of the investigation. Unfortunately, despite our repeated requests, we had to wait for the carrier's official confirmation before we could take further action. We were unable to issue a refund or send a replacement while the investigation was ongoing, as the parcel could still have been located and delivered during that time. On 09/06, the carrier finally confirmed that the parcel had been returned to their depot. At that point, we simply requested a non-receipt declaration, which is part of standard EU procedure required when a parcel goes missing, so that we could process your refund. Although you refused and this document was not provided, we nevertheless proceeded with the refund. We fully acknowledge that the investigation took far longer than expected and regret the inconvenience this caused. Thank you for your patience throughout this process. We hope to have the opportunity to restore your confidence in us and provide a much better experience on a future order. Best regards, The Glisshop team
-
Krzysztof G.
23 Jun 2026
Verified reviewFast delivery very good price compared to other shops very high recommended
-
Glen E.
23 Jun 2026
Verified reviewExcellent
-
Mary A.
17 Jun 2026
Verified reviewProduct arrived quickly and in good condition
-
Callum S.
17 Jun 2026
Verified reviewExcellent selection, easy ordering process, and arrived ahead of schedule.
-
Paul M.
17 Jun 2026
Verified reviewAll good
-
Owain P.
17 Jun 2026
Verified reviewI checked my order details and in under 7 minutes I could not cancel my order, as apparently a label had been printed. Then told I could not cancel, even tho, we found the product coming from the same counrty for £22 less. Then told, we could only refuse the delivery and have the courier take it back for a refund. What followed was, no tracking info at all, even after delivery. Your company is obviously an online entity, so now stuck with a product we found 40% cheaper on line. Will never use this company again and will be sure to enlighten all the other companies our buisness uses. And then the cheek, to ask for a review from us. Avoid these corrupt charlatans at all cost, if possible. Will check in the future to see if my review has made it, tho I find it highly unlikely. Will never, ever use again. Total joke
Reply from Glisshop.co.uk
Hello and thank you for your feedback. We are sorry that you were disappointed with your experience. To clarify the timeline, your order was placed at 2:42pm and was processed, packed, and prepared for shipment within approximately 20 minutes. By the time we received your cancellation request, the order had already been completed and handed over for dispatch. As we process around 1,000 parcels per day, it is unfortunately not possible to locate and retrieve an individual parcel once it has entered the shipping workflow. When you contacted us, we advised that the simplest solution would be to refuse delivery, which would have resulted in the parcel being automatically returned to us for a full refund. However, the parcel was accepted upon delivery. As indicated in the shipping email, the Royal Mail tracking link only becomes active once the parcel has cleared customs and has been handed over to Royal Mail. The tracking history is clealy listed and can still be viewed using the tracking link provided. As with all eligible orders, you still have 100 days to return an unused item for a refund if you no longer wish to keep it. We welcome all customer feedback, both positive and negative, and your review will be published in accordance with our review policy. Best regards The Glisshop Team
-
Amanda C.
17 Jun 2026
Verified reviewExactly as described, easy to order, and arrived on time.
-
Ged B.
2 Jun 2026
Verified reviewExcellent service and competitive pricing.
-
Andrew H.
1 Jun 2026
Verified reviewExactly as described, fast delivery and very well priced! I would recommend this seller!
-
Keron D.
29 May 2026
Verified reviewBought Asian fit Maui Jim’s they are genuine Asian fit models but unfortunately still doesn’t fit me right. The shipping to the uk take almost 2 weeks via parcelforce, the return is done online and cost 10 quid and they say refund might take 3 weeks.
-
Chris C.
29 May 2026
Verified reviewHard to comment really although cheapest price I could find despite it coming from abroad. Guess the only reason I've knocked a star off is because I regularly get stuff from Singapore that comes quite a bit quicker.
-
Kieran F.
29 May 2026
Verified reviewEverything was so easy on the website and the sun glasses are exactly what I wanted. Thank you
-
Jeremy T.
29 May 2026
Verified reviewTheir site works well and they offer good prices
-
Camille S.
29 May 2026
Verified reviewgreat, local, fiable, c'est une bonne site :) emballé tres bien aussi
-
Declan K.
29 May 2026
Verified reviewDelighted with my new glasses. Fantastic value and quality
-
Tomasz L.
29 May 2026
Verified reviewGreat service; I would recommend.
Reviews displayed in chronological order
Contact
Go to website
Certification
