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Review Summary
Ekosport is often described as quick and straightforward, with a clear website, easy ordering and products that arrive as described. Customers also mention good fit for boots, helpful replies from customer service, and the feeling that buying a hard-to-find item was simple.
Delivery
"Fantastic fast service clear website brilliant pricing"
"Miraculously, the product arrived in time (after I send them an email). The product was excellent vale for money."
"My first time buying from ekosport, and I wasn't disappointed. Fast dispatch and shipping, item was new and as described. I would buy from them again."
Digital experience
"Great site, will use again"
"Excellent customer support & good easy to use website.."
"Website good layout and easy to navigate. Accurate description of products and services."
Choice
"Huge product range, great prices and quick delivery time"
"Great range available"
"Great range of products and prices"
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A. A.
15 Jul 2022
Verified reviewTRIGANO CALVI tent purchased since inner tent can be erected without the outer tent. So no hanging the inner tent into the outer tent. Ideal for caravan inside awning kids pup tent.
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A. A.
12 Jul 2022
Verified reviewGreat service and quality products
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A. A.
12 Jul 2022
Verified reviewFine
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A. A.
12 Jul 2022
Verified reviewI wasn't aware that I will be paying customs charges.. Nobody contacted me to make me aware that my parcel was held at the delivery company. At the end the shoes were overly expensive😢😢😢😢😢, only received a refund of half the total amount I have paid for customs charges. I WILL Never buy from this shop again.
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A. A.
30 Jun 2022
Verified reviewPleased with the skis at a bargain price, but the method of packing and delivery was very poor. The skis were dispatched in a long cardboard box with insufficient padding inside ( two rolls of brown paper) to prevent them moving. As a result they arrived in a shambles with the box split open at both ends and the skis held loosely inside, It was obvious they had been spilled from the packaging on multiple occasions in transit and replaced again as the wrapping around the skis themselves had also been torn. Luckily after very close inspection there was no damage or marks on them, even the delivery company person apologised for the state of the package and took a photograph in case there was a reason to claim damages. If customers are spending substantial amounts on heavy ski equipment surely part of a good service is to ensure they get to their destinations without damage with protective packing (bubble wrap) and in substantial containers.
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A. A.
14 Jun 2022
Verified reviewWe needed a new set of walking poles. You had the choice and the website was very clear, including all the costs to post them to us in the UK - despite the horrors of Brexit
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A. A.
31 May 2022
Verified reviewEasy to use ordering process
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A. A.
31 May 2022
Verified reviewGreat service and product, happy customer!
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A. A.
28 May 2022
Verified review👍🏻…
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A. A.
17 May 2022
Verified reviewGenerally very good and customer service very prompt. Needed more support for import arrangements
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A. A.
13 May 2022
Verified reviewAll products where great and great value for money customers service was good but I had to pay custom charges to get my first package but not on my second so don’t know what went wrong all and all great value for your money.
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A. A.
6 May 2022
Verified reviewOder was stuck at the customs because of missing invoice and came weeks later only (wasn’t able to use the product at all!!) Furthermore, had to pay a huge amount of custom fees too, as Ekosport don’t say anything at all that customs have to be paid in addition to the shipping costs by the buyer. Very dishonest. Customer service by phone not reachable and my email I was told to sort out the delivery issues by myself!! If you live in the UK, don’t buy from this company!
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A. A.
6 May 2022
Verified reviewVery good company, item was in stock, very prompt posting and good update communication, thank you.
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A. A.
6 May 2022
Verified reviewFast delivery of product ordered
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A. A.
19 Apr 2022
Verified reviewFrench site so a bit of a pain but worth it.
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A. A.
16 Apr 2022
Verified reviewGreat website, easy order process.
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A. A.
5 Apr 2022
Verified reviewGreat products at great prices. Order skis and they arrived with a couple of days to spare.
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A. A.
30 Mar 2022
Verified reviewExcellent service from Ekosport, not quite so good from Parcelforce. Ekosport charge VAT at source, but then when it is imported into the UK, customs put VAT on the VAT Ekosport charge, so even though Ekosport refunded their portion of the VAT, the cost of the goods is increased by this small percentage.
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A. A.
30 Mar 2022
Verified reviewThe shipping process was far too slow, and you are unable to track it at all. Even after it was delivered (10 days) the colissimo site still showed it as awaiting customs clearance. At no point did telhe link in the email sent to me provide any realistic tracking. The process of paying VAT up front to ekosport, then paying vat on the vat during the import process, makes buying from ekosport simply too challenging, pricing too vague and delivery too unreliable to use again. Emailing Ekosport took 5 days to get a response. Unacceptable in this day and age when your tracking of parcels is so appalling.
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A. A.
30 Mar 2022
Verified reviewExcellent company. Delivery to uk now not easy had a couple of minor issues but all went smoothly thanks the the brilliant customer support
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