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Review Summary
Diveinn stands out for smooth ordering, quick delivery and clear communication throughout the process. Customers describe a straightforward website, well-packed parcels and items arriving as expected, which makes the whole experience feel easy and reliable.
Delivery
"Γρήγορη παράδοση"
"Товар пришел быстро , 8 дней Всё супер!"
"Kupuje w tym sklepie od lat, szybka dostawa i dobre ceny to ich zdecydowane atuty"
Digital experience
"A very good place to buy diving equipments to a good price and good shipping time"
"Product arrived in good time and as described. Good price. Easy to use website."
"The process from navigating the web site to receiving the goods has been seem less. The web site really easy to use, communication throughout the…"
The process from navigating the web site to receiving the goods has been seem less. The web site really easy to use, communication throughout the process was excellent. Speedy delivery, great to do business with.
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H. K.
5 Dec 2024
Verified reviewSuper
Reply from Diveinn.com
Dear hans , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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D. S.
25 Nov 2024
Verified reviewVery good selection of products at great prices and fast shipping.
Reply from Diveinn.com
Dear Dan , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. P.
25 Nov 2024
Verified reviewScubastore is the first place I look when I need new equipment. Always plenty of choice at good prices
Reply from Diveinn.com
Dear Andrew , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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P. B.
25 Nov 2024
Verified reviewFast and accurate ordering process and delivery. No problem with returns either.
Reply from Diveinn.com
Dear Per , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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R. H.
25 Nov 2024
Verified reviewEverything delivered as ordered and fast very good service.
Reply from Diveinn.com
Dear Ronald , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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B. M.
25 Nov 2024
Verified reviewI asked for a change of size 1 second I placed the order. It was not possible, order was gone. Than don't give that option...
Reply from Diveinn.com
Dear , Thank you for taking the time to share your comments about your experience with us. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback! Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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C. A.
9 Nov 2024
Verified reviewGreat..the first AQUALUNG wetsuit I bought was way too big for me,,,Easy,cheap return system means I was able to return it without any fuss..I ordered a second one ,CRESSI,arrived a few days later,a perfect fit.Very happy with this company,,,will most definitely shop again
Reply from Diveinn.com
Dear cedric de saint pierre , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from C. A.
Keep up there good work and dont change a thing,,,its working well and you are providing goods at a great price with a really good after sale service.
Reply from Diveinn.com
Dear Cedric, Thank you very much for your feedback, we feel really honoured! Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thank you, all the best!!
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P. L.
3 Nov 2024
Verified reviewFast
Reply from Diveinn.com
Dear Per Groth , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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N. I.
19 Oct 2024
Verified reviewSuper
Reply from Diveinn.com
Dear Niels , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
11 Oct 2024
Verified review👍👍👍👍
Reply from Diveinn.com
Dear Tomasz , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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R. M.
5 Oct 2024
Verified reviewThey have many products for a good price, it's just a shame that they ship with DHL because that is the worthless carrier ever.
Reply from Diveinn.com
Dear Rob , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
4 Oct 2024
Verified reviewSatisfied
Reply from Diveinn.com
Dear Nikolai , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. R.
2 Oct 2024
Verified reviewItem arrived relatively quickly and as expected
Reply from Diveinn.com
Dear Andy , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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D. H.
1 Oct 2024
Verified reviewWas a little sceptical about ordering through diveinn being based outside UK, but gave them a chance. Order was received quickly without a single glitch. Will definitely be ordering again through them.
Reply from Diveinn.com
Dear Daniel , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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G. P.
1 Oct 2024
Verified reviewI ordered some goods which were in strock, but they did not ship for a month, so I canceled my order.
Reply from Diveinn.com
Good morning Gyorgy, We are very sorry to hear that you rated our service as not meeting your expectations. Please be assured that our customers' experience is very important to us, which is why we have checked your case and identified the issue. We offer a wide variety of products, many of which are in stock at our logistics centre for immediate shipment and others appear with a longer delivery date, meaning they come from other warehouses. When you select one of these products, you are given an estimated delivery date based on the transit time of the product to our logistics centre (from where all orders are sent) and the shipping time according to the transport company you have chosen. We do our best to constantly improve our service, but sometimes, due to stock shortages, duplicate orders and real-time work with stock, some products are shown in stock but may be temporarily out of stock or delivery may be delayed. In this case and unfortunately, we can only pass on to our customers the delivery times indicated by our suppliers: 9583527 METALSUB Nitrox pressure gauge 50 mm Silver One Size Please note that you can modify or add items to your order from your account or cancel the order at any time if you prefer not to wait any longer for a product. On the contrary, you will receive an email as soon as the order is shipped with the carrier's tracking number and the invoice. We have taken your comments into account and have forwarded them to the relevant department in order to continuously improve and take measures to improve the quality of our services as well. Please excuse the inconvenience caused. Best regards
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I. S.
1 Oct 2024
Verified reviewQuick delivery, well packed, good communication
Reply from Diveinn.com
Dear Iva , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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D. N.
1 Oct 2024
Verified reviewGood service and value for money also good communication to
Reply from Diveinn.com
Dear Douglas , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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H. M.
1 Oct 2024
Verified reviewSuper
Reply from Diveinn.com
Dear Henning , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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W. B.
1 Oct 2024
Verified reviewJust as described !!!! Quick delivery !!!! Well packaged !!!! Very pleased !!!!!!!!
Reply from Diveinn.com
Dear William , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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C. M.
1 Oct 2024
Verified reviewOk !
Reply from Diveinn.com
Dear Cristescu , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from Diveinn.com
Dear Cristescu , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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