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Review Summary
Daybreakhotels is often described as a practical fix for layovers, cruise days, and long waits between flights. Guests liked being able to rest, shower, and use a room for a few hours, though a few ran into dirty sheets or a toilet that would not flush.
Digital experience
"The online booking experience was easy and to the point, didn’t have any issues at all"
"Good and website easy to use"
"Easy to navigate"
Friendliness & courtesy
"Great location. Nice and comfy atmosphere."
"Serene and beautiful environment, hospitable management and top notch service. Highly commendable and highly recommended."
"Clean, staff friendly and walking distance from restaurants."
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J. J.
4 Oct 2024
Verified reviewExcellent. Trustworthy agent. I can rate their service 5 star
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F. G.
4 Oct 2024
Verified reviewAll good, just what we needed on our last day before flying out.
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A. J.
3 Oct 2024
Verified reviewExcellent service will be back
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V. V.
23 Sept 2024
Verified reviewMade a reservation using this website and when I got there the hotel worker said he didn’t have any reservation for me, tried calling the website for help but the phone was not answered. They also said this hotel was able to be booked hourly but the hotel workers said that’s not true.
Reply from DayBreakHotels
Dear Customer, thank you for your feedback and for bringing this to our attention. Our Customer Service operates from 8 AM to 10 PM Italian time, and we apologize if this caused a delay in our response. We are currently verifying the situation with the hotel to clarify what happened. We appreciate your valuable input and hope to have the opportunity to regain your trust in the future. We invite you to check your inbox for further communication.
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G. M.
23 Sept 2024
Verified reviewStaff was very friendly and helpful
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A. V.
22 Sept 2024
Verified reviewThe experience was great, booking was easy, the hotel was amazing and the rates were good. The service was also wonderful.
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V. R.
20 Sept 2024
Verified reviewExcellent
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J. M.
19 Sept 2024
Verified reviewexcelente servicio
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C. R.
17 Sept 2024
Verified reviewGreat deal, good site, quick booking
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A. Z.
17 Sept 2024
Verified reviewAmazing
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J. F.
15 Sept 2024
Verified reviewHorrible experience I will never deal with daybreakhotel!!! The hotel never accepted the reservation saying that they don't even utilize your website anymore
Reply from DayBreakHotels
Dear Customer, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced. Our team is currently in contact with the Hotel since we have an active agreement and the confirmation of your reservation has been sent to the Hotel as well. Please remember that our Customer Care service is available until 10 pm (Italian time) for any immediate assistance you may require in the future. We hope to have the opportunity to welcome you back as our customer in the future, and to provide you with a superior experience compared to your recent one.
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B. D.
11 Sept 2024
Verified reviewGreat customer service
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A. A.
6 Sept 2024
Verified reviewNice clean room to rest up, before our flight.
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A. A.
4 Sept 2024
Verified reviewQuality location
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A. A.
2 Sept 2024
Verified reviewI booked the day stay hotel on the app took an Uber from the airport to the hotel and when I got there, they had no idea about the reservation when I showed them the confirmation from my phone and the email. They said they don’t have any rooms they didn’t participate And knew nothing about it.
Reply from DayBreakHotels
Dear Customer, thank you for bringing this to our attention, we sincerely apologize for the inconvenience you experienced. Please know that your reservation was indeed sent to the hotel, which has a regular contract of affiliation with us—otherwise, it would not appear on our platform. We suspect that the hotel may have responded this way to cover for an overbooking situation. We remind you that our customer service team is available until 10 PM Italian time to assist you with any further needs and We hope to have you as our guest again to provide you with a better experience than the one you just had.
Reply from A. A.
Unfortunately, trust and confidence in a company or service was broken and I would hesitate once again use it financially I’m out almost $40 for my back-and-forth Ubers that was unnecessary not trusted a service that fell through. It’s too bad because in the sounds like it would be a great thing to do
Reply from DayBreakHotels
Dear Customer, We are sorry to hear that your trust in the service was broken, and we understand your frustration with the unnecessary expenses. It's unfortunate that things didn't go as expected. Please check your email for further communication regarding this matter.
Show exchanges Hide exchanges -
A. A.
31 Aug 2024
Verified reviewDayBreak Hotels: Great Service, but Lacking Key Information I've had the chance to use both DayBreak Hotels and the DayUse app for booking day hotel rooms, and overall, I find DayBreak Hotels to be the superior choice. The interface is more user-friendly, the selection of hotels is broader, and the overall experience feels more polished. The convenience of being able to book a room for just a few hours during the day is fantastic, especially for travelers who need a place to relax between flights or locals looking for a quick getaway. However, there’s one major drawback that I find frustrating: the app doesn’t provide clear information about the age requirements for booking a room at many of the hotels. Whether a hotel requires guests to be 18 or 21 to check in is crucial information, and it's annoying to go through the booking process only to find out later that you might not meet the age criteria. This lack of transparency can lead to unnecessary confusion and wasted time, which is disappointing considering how well the app performs in other areas. If DayBreak Hotels could include the age requirements upfront in the hotel descriptions, it would greatly improve the booking experience. Despite this issue, I still prefer it over the DayUse app, but I hope this oversight is addressed soon.
Reply from DayBreakHotels
Dear Customer, thank you for your detailed feedback! We're thrilled to hear that you found DayBreak Hotels to be the superior choice in terms of user interface, hotel selection, and overall experience. We strive to offer our users the best possible service, and your positive comments reinforce our commitment to continuous improvement. We sincerely apologize for the frustration caused by the lack of clear information regarding age requirements. We understand how important this detail is for a smooth booking experience. Rest assured, we are taking your suggestion seriously, and we'll work on making this information more transparent in our hotel descriptions to avoid any future inconvenience.
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A. A.
29 Aug 2024
Verified reviewstaff was helpfull
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A. A.
23 Aug 2024
Verified reviewexcellent staff and rooms
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A. A.
23 Aug 2024
Verified reviewUr application is not working properly and I have to do the transaction using website..
Reply from DayBreakHotels
Dear Customer, thank you for your feedback. We apologize for the inconvenience and appreciate your patience. If you could provide more details about the issue, it would help us resolve it more quickly. In the meantime, please feel free to reach out to our customer service team if you need any assistance.
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A. A.
21 Aug 2024
Verified reviewExcellent
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