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Review Summary
Bikeinn is often described as easy and reassuring to use, with fast delivery, good prices and items that arrive as expected. Some customers also mention helpful service, including catching a delivery address mistake and keeping the transaction honest.
Delivery
"Delivered quicker than UK counterparts for orders placed at the same time. Good price Good product"
"Good service. the item was a good price and arrived well packaged and when promised."
"Good Experience. Decent delivery time"
Digital experience
"Prima betrouwbare webshop."
"Great website with a wide variety of cycling-related products at competitive prices."
"Ordering was easy but delivery was very very slow."
Choice
"amazing choice great price arrived on time"
"Kvalitetni proizvodi , širok asortiman , dobre cijene, brza isporuka"
"Brilliant range of products and super fast delivery"
Team expertise
"Great trust and honesty in the transaction"
"Very good, great service. I would recommend."
"Great price,service and communication.Highly recommended."
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A. A.
26 Sept 2022
Verified reviewAll the items ordered up to now were always delivered as scheduled. The prices are very competitive, sometimes even better than at local shops (including delivery costs!) Many stuff are in stock when other seller don't have them available.
Reply from Bikeinn.com
Dear Peter , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
26 Sept 2022
Verified reviewTerrible customer service. Charged £52 for 2-day delivery and didn’t arrive for 5 days. No apology or acknowledgment despite the resulting inconvenience caused.
Reply from Bikeinn.com
Hello Phil, We are very sorry to hear that you have found our service to be below your expectations. We want to remind you that the experience of our customers is important to us and that is why we have verified your case and identified the problem, we have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to improve the quality of our service. Our sincerest apologies for the inconvenience caused. If you need more information or assistance, please contact our customer service team by emailing to support@tradeinn.com please. Kind regards
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A. A.
24 Sept 2022
Verified reviewTwo Pannier bags delivered quickly. Good price and product. Great service, thank you.
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A. A.
24 Sept 2022
Verified reviewI recently purchased Kask helmet from them. A discounted price which was much better than other outlets. Quick delivery by Roal Mail even during their strike period. 10 out 10 bikeinn.com I would recommend them.
Reply from Bikeinn.com
Dear Ronald , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
24 Sept 2022
Verified reviewGreat bag. Even nicer in person.
Reply from Bikeinn.com
Dear Deborah , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from Bikeinn.com
Dear Niko , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
24 Sept 2022
Verified reviewVery nice and fast delivery.
Reply from Bikeinn.com
Dear Jan , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
19 Sept 2022
Verified reviewI am content
Reply from Bikeinn.com
Dear Math , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from Bikeinn.com
Dear Paul , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
19 Sept 2022
Verified reviewthe products arrived quickly, I am happy with my purchases
Reply from Bikeinn.com
Dear Timothy , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
19 Sept 2022
Verified reviewIk heb even moeten wachten, maar ik heb netjes mijn horlogebandje voor mijn garmin forruner 305 ontvangen. Top Leo
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A. A.
19 Sept 2022
Verified reviewVery pleased with my Racktime bag. Loads of space and very sturdy. Delivery was fairly quick. All in all a great way to buy!
Reply from Bikeinn.com
Dear Malgorzata , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
19 Sept 2022
Verified reviewGreat price and very quick delivery. I will be ordering again 👍
Reply from Bikeinn.com
Dear John , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
19 Sept 2022
Verified reviewquick service (was shipped fast) with products not available in Denmark.
Reply from Bikeinn.com
Dear Fabio , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
19 Sept 2022
Verified reviewFast delivery and the product complies with the order. Everything is OK.
Reply from Bikeinn.com
Dear Peter , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
19 Sept 2022
Verified reviewQuality and delivery as promissed. Extremely reccomendable. Regs,
Reply from Bikeinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from A. A.
Look foward for new challenges with you. Regs
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A. A.
19 Sept 2022
Verified reviewDelivery was much later than the date shown on website at the time I placed my order. if I had known the delivery would be so many days late I would not have placed my order with Bikeinn
Reply from Bikeinn.com
Hello , We are very sorry to hear that you have found our service to be below your expectations. We want to remind you that the experience of our customers is important to us and that is why we have verified your case and identified the problem, we have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to improve the quality of our service. Thanks a lot.
Reply from A. A.
Hello I did raise the issue with customer service and they could not tell Me when the order would be delivered and would not send the items that were in stock either until the whole order was available
Reply from A. A.
Hello I did raise the issue with customer service and they could not tell Me when the order would be delivered and would not send the items that were in stock either until the whole order was available
Reply from Bikeinn.com
Hello , We are sorry for your comments. We did not intend to delay your order and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, that is why our dates are estimated not exact. Estimated delivery date: Wed. 17 Aug. and Mon. 22 Aug. Aug 23, 2022 DELIVERED, Delivered to neighbour https://marketingtradei.aftership.com/3SDOKC001214550 Your comments will be taken into account for continuous improvement. Kind regards,
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A. A.
19 Sept 2022
Verified reviewExcellent!
Reply from Bikeinn.com
Dear Paul , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
19 Sept 2022
Verified reviewExcellent service!.....10/10
Reply from Bikeinn.com
Dear leo , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
19 Sept 2022
Verified reviewDelivery within 4 days!
Reply from Bikeinn.com
Dear Ole , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
19 Sept 2022
Verified reviewPrompt service,fair price, pleased with quality of tyres.
Reply from Bikeinn.com
Dear Kamil , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
19 Sept 2022
Verified reviewParts were 2 days late which could have prevented 2 teams entering the British Pedal Car Championship Race resulting in some very upset scouts.
Reply from Bikeinn.com
Hello Paul, We are sorry for your comments. We did not intend to delay your order and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, that is why our dates are estimated not exact. Your comments will be taken into account for continuous improvement. Best regards
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