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Review Summary
Bikeinn is often described as easy and reassuring to use, with fast delivery, good prices and items that arrive as expected. Some customers also mention helpful service, including catching a delivery address mistake and keeping the transaction honest.
Delivery
"Delivered quicker than UK counterparts for orders placed at the same time. Good price Good product"
"Good service. the item was a good price and arrived well packaged and when promised."
"Good Experience. Decent delivery time"
Digital experience
"Prima betrouwbare webshop."
"Great website with a wide variety of cycling-related products at competitive prices."
"Ordering was easy but delivery was very very slow."
Choice
"amazing choice great price arrived on time"
"Kvalitetni proizvodi , širok asortiman , dobre cijene, brza isporuka"
"Brilliant range of products and super fast delivery"
Team expertise
"Great trust and honesty in the transaction"
"Very good, great service. I would recommend."
"Great price,service and communication.Highly recommended."
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A. A.
1 Sept 2023
Verified reviewSpeedy dispatch and decent prices, will be using again in the future.
Reply from Bikeinn.com
Dear Paul, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
1 Sept 2023
Verified reviewGood service, and communication throughout. Quick delivery to the U.K.
Reply from Bikeinn.com
Dear Lee, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Aug 2023
Verified reviewThe item is undersized.. wich is very dissapointing. the lugs can get the full coverage of the plugkey tool. So one of the side will get scorched eventually.
Reply from Bikeinn.com
Hello , We truly regret the inconvenience caused. In case you have received a wrong product, you would need to submit a return request through your account, please. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some problems related to the order you received. (For example, the item is missing from the order, the customization is missing, the wrong color was sent, the product does not agree with the picture) If you have any further questions, please contact our customer service team by sending an email to support@tradeinn.com Best wishes
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A. A.
28 Aug 2023
Verified revieweverything was OK
Reply from Bikeinn.com
Dear Pavel, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from A. A.
everything was OK wide selection of goods fast delivery
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A. A.
28 Aug 2023
Verified review----
Reply from Bikeinn.com
Dear Mat, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Aug 2023
Verified reviewfast delivery
Reply from Bikeinn.com
Dear Petr, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Aug 2023
Verified reviewGot what I ordered quickly. V happy. Thanks
Reply from Bikeinn.com
Dear Jennifer, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Aug 2023
Verified reviewAll-round good experience. Product, delivery and communication all excellent.
Reply from Bikeinn.com
Dear Sue, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Aug 2023
Verified reviewReally pleased with my purchase, a great tyre at an excellent price. Took a few days longer to arrive, but bikeinn kept me informed along the way. Tyres fitted and just perfect. Early days yet of course, but cannot fault the service by bikeinn.
Reply from Bikeinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Aug 2023
Verified reviewThe right product delivered in time.
Reply from Bikeinn.com
Dear Koen, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Aug 2023
Verified reviewNo clue what the product is like. Never got it. recieved a lot of mails. That I can pick it up. No info on where to pick it up. That I have picked it up. I have nothing and no way to get in touch. pages after pages of faq, but no way to really get in touch. Also, they have the worst chatbot in human history. gets stuck in a loop consisting of two questions: What is your order number and what is your email address. I just want my money back now.
Reply from Bikeinn.com
Hello Mark, We are very sorry to hear that you have found our service to be below your expectations. We want to remind you that the experience of our customers is important to us and that is why we have verified your case and identified the problem. https://www.seur.com/livetracking/?segOnlineIdentificador=07174000204191 We have taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to improve the quality of our service. We apologize for the inconvenience. Kind regards
Reply from A. A.
The Seur site says: "We have not found any shipment with this identifier. If it is very recent, we may have not received any parcel yet. Please try again in the following days or otherwise check if the data you entered is correct." So what is happening now? Is it resent, lost?
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A. A.
28 Aug 2023
Verified reviewThe product I purchased (Shimano ET5 shoes) is not compatible with any of Shimano's SPD systems, and I believe this was neither clearly stated (or shown) in the product's description anywhere, nor allowed to filter to when looking for the suitable product. Returning the product would cost unproportionally high amount, so I will get rid of the shoes on the second-hand market (at a loss), as they are useless for me, and stay away from online ordering shoes altogether in the future.
Reply from Bikeinn.com
HelloJános, Thank you for taking the time to share your comments about your experience with us. This type of feedback allows us to identify what we are doing well and in which aspects we need to have a look at to improve our customers' experience. However, we are aware of the return costs and continually reflect on them, but we have deliberately decided to charge for returns to avoid excessive returns and thus reduce transport and environmental impacts. Free returns are only offered if an incorrect, defective, incomplete or different item from what is published on our website has been delivered. Remember that the price of the return depends on the weight of the items being returned and the price varies from 7,99€. Feel free to contact our customer service team by sending an email to support@tradeinn.com if you have any concerns or comments. Thanks and best regards
Reply from A. A.
Thank You for your answer! Unfortunately, to date no-one has addressed my initial problem: The site (BikeInn) does not shows explicitely that this particular shoe is not compatible with any of the SPD systems. I find this a serious problem and a potential theat to all customers looking for a good pair of shoes with a pedalling sytem like Shimano's SPD. In addition, I don't see my 2-star review that I submitted and that has been published on BikeInn.com according to Verified Reviews: https://www.tradeinn.com/bikeinn/en/shimano-et5-mtb-shoes/137673387/p So, it very well might be the case that only positive reviews appear on the site, leaving all the negative experiences covered, and such rightful complaints about the site like mine unheard of. Regards, Janos Oliver Olah
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A. A.
28 Aug 2023
Verified review• Class Product • Well Packed • Nice Price • Took a little longer to arrive
Reply from Bikeinn.com
Dear KIERAN, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
16 Aug 2023
Verified reviewgood parts good price quick service quick delivery that's as good as it gets
Reply from Bikeinn.com
Dear john, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
16 Aug 2023
Verified reviewGoede prijs kwaliteit verhouding. Heel veel keuze. Mocht er een lange wachttijd op 1 onderdeel zijn kun je hem makkelijk annuleren en heb je het geld daar van binnen enkele dagen terug.
Reply from Bikeinn.com
Dear Willem, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
16 Aug 2023
Verified reviewnice
Reply from Bikeinn.com
Dear kuanyu, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
16 Aug 2023
Verified reviewAll good
Reply from Bikeinn.com
Dear John, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
16 Aug 2023
Verified reviewFine
Reply from Bikeinn.com
Dear Brian, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
16 Aug 2023
Verified reviewA very good company to do business with Easy to find products and if they are in stock Also tracking and receiving the items have always been on the day quoted
Reply from Bikeinn.com
Dear Malcolm, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
16 Aug 2023
Verified reviewExcellent prices and delivery details and tracking
Reply from Bikeinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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