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Review Summary
Bikeinn is often described as easy and reassuring to use, with fast delivery, good prices and items that arrive as expected. Some customers also mention helpful service, including catching a delivery address mistake and keeping the transaction honest.
Delivery
"Delivered quicker than UK counterparts for orders placed at the same time. Good price Good product"
"Good service. the item was a good price and arrived well packaged and when promised."
"Good Experience. Decent delivery time"
Digital experience
"Prima betrouwbare webshop."
"Great website with a wide variety of cycling-related products at competitive prices."
"Ordering was easy but delivery was very very slow."
Choice
"amazing choice great price arrived on time"
"Kvalitetni proizvodi , širok asortiman , dobre cijene, brza isporuka"
"Brilliant range of products and super fast delivery"
Team expertise
"Great trust and honesty in the transaction"
"Very good, great service. I would recommend."
"Great price,service and communication.Highly recommended."
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A. A.
11 Nov 2023
Verified reviewI ordered Durano tyres but they delivered Schwalbe Ones instead. They're OK, but I would have preferred Duranos. If they've run out of stock, they shouldn't be advertising them for sale. I'd messaged them but didn't get any response.
Reply from Bikeinn.com
Hello Adam, We truly regret the inconvenience caused. In case you have received a wrong product, you would need to submit a return request through your account, please. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some problems related to the order you received. (For example, the item is missing from the order, the customization is missing, the wrong color was sent, the product does not agree with the picture) If you have any further questions, please contact our customer service team by sending an email to support@tradeinn.com Best wishes
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A. A.
11 Nov 2023
Verified reviewGood service. Kept informed throughout from ordering to delivery.
Reply from Bikeinn.com
Dear Ian, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
10 Nov 2023
Verified reviewFast delivry👌👌👌
Reply from Bikeinn.com
Dear Jacob, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
10 Nov 2023
Verified reviewGreat prices and service.
Reply from Bikeinn.com
Dear Gary, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
10 Nov 2023
Verified reviewGood products against competative prices and good information compared to sending the goods. goods arrived in time
Reply from Bikeinn.com
Dear Wil, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
10 Nov 2023
Verified reviewIk vond het niet best. Ik had het 15-10 besteld toen kreeg ik bericht het komt 17-10 of 18-10 bij je thuis. 17-10 nog niks gekregen track en trace gekeken. Daar stond de 17de besteld kreeg ik het uiteindelijk de 23ste binnen. Als je er afleverdatums bij zet zorg dan ook dat het dan geleverd word. Of laat iets van je horen op deze manier ben ik niet tevreden. En ik had nog een mail gestuurd. Maar ook nooit meer iets van gehoord. Erg slecht
Reply from Bikeinn.com
Hello Henk, We are sorry for your comments. We did not intend to delay your order and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, that is why our dates are estimated not exact. Your comments will be taken into account for continuous improvement. Best regards,
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A. A.
5 Nov 2023
Verified reviewScherpe prijs en snel geleverd.
Reply from Bikeinn.com
Dear R., Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
5 Nov 2023
Verified reviewGod hjemmeside og priser der er skarpe, men lidt længere levering end i estimere
Reply from Bikeinn.com
Dear Jakob, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
5 Nov 2023
Verified reviewPriporočam. Dober produkt. Čas pošiljanja v Slovenijo je nekoliko daljši. Pride pa.
Reply from Bikeinn.com
Dear MATEVZ, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
5 Nov 2023
Verified reviewSlechte afspraak wat ze zeggen over levering is niet waar soms 10 dagen wachten op je product
Reply from Bikeinn.com
Hallo Hans, Het spijt ons zeer om te horen dat u onze service als niet aan uw verwachtingen heeft beoordeeld. U kunt er zeker van zijn dat de ervaringen van onze klanten erg belangrijk voor ons zijn. Daarom hebben we uw zaak beoordeeld en het probleem geïdentificeerd. Helaas kan er soms een onverwachte verstoring in de toeleveringsketen optreden, waardoor de verzendgegevens veranderen. Houd er in dit geval rekening mee dat als u niet langer op een artikel wilt wachten, u vanuit uw account artikelen kunt wijzigen, toevoegen/verwijderen uit uw bestelling of de gehele bestelling kunt annuleren. Helaas kunnen wij alleen de opgegeven levertijden die wij van onze leveranciers ontvangen doorgeven aan onze klanten. Wij hebben uw opmerkingen meegenomen en doorgestuurd naar de betreffende afdeling, zodat wij onszelf voortdurend kunnen verbeteren en passende maatregelen kunnen nemen om de kwaliteit van onze dienstverlening te optimaliseren. Indien u meer informatie of hulp nodig heeft, kunt u contact opnemen met onze klantenservice. Wij verontschuldigen ons voor de overlast die wij hebben veroorzaakt. Hartelijke groeten
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A. A.
5 Nov 2023
Verified reviewVery quick response and package delivery. Great product prize, everything works fine. I can recommend the shop.
Reply from Bikeinn.com
Dear Lukas, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
5 Nov 2023
Verified reviewvery satisfied with my purchase. a bit long delivery though.
Reply from Bikeinn.com
Dear Kristian, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
5 Nov 2023
Verified reviewwszystko przebiegło jak należy i w miarę szybka dostawa była
Reply from Bikeinn.com
Dear Mariusz, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
5 Nov 2023
Verified reviewNetjes alles geregeld, prijs is goed maar de levering duurde wat langer
Reply from Bikeinn.com
Dear Peter, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
5 Nov 2023
Verified reviewEverything ok.
Reply from Bikeinn.com
Dear Libor, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
5 Nov 2023
Verified reviewGreat price and quick delivery
Reply from Bikeinn.com
Dear ian, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
5 Nov 2023
Verified reviewEasy to use the webshop
Reply from Bikeinn.com
Dear Dennis, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
5 Nov 2023
Verified reviewItem arrived quickly well packaged and good communication from Bike inn Would recommend
Reply from Bikeinn.com
Dear mr. andrew blowers, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
31 Oct 2023
Verified reviewProduct is good. Shipping (preparation) is slow, you haver tó pay ín advance.
Reply from Bikeinn.com
Dear Vamos, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
31 Oct 2023
Verified reviewQuick delivery, ordered product, original packaging. All good
Reply from Bikeinn.com
Dear Wojciech, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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