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Review Summary
Bikeinn is often described as easy and reassuring to use, with fast delivery, good prices and items that arrive as expected. Some customers also mention helpful service, including catching a delivery address mistake and keeping the transaction honest.
Delivery
"Delivered quicker than UK counterparts for orders placed at the same time. Good price Good product"
"Good service. the item was a good price and arrived well packaged and when promised."
"Good Experience. Decent delivery time"
Digital experience
"Prima betrouwbare webshop."
"Great website with a wide variety of cycling-related products at competitive prices."
"Ordering was easy but delivery was very very slow."
Choice
"amazing choice great price arrived on time"
"Kvalitetni proizvodi , širok asortiman , dobre cijene, brza isporuka"
"Brilliant range of products and super fast delivery"
Team expertise
"Great trust and honesty in the transaction"
"Very good, great service. I would recommend."
"Great price,service and communication.Highly recommended."
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A. A.
26 Jun 2024
Verified reviewMost of the time the lowest prices and ordering has always been easy as is the delivery. For over 10 years I order on this webshop and never had any issues. Highly recommended.
Reply from Bikeinn.com
Dear Richard, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
26 Jun 2024
Verified reviewGood service & a reasonable price
Reply from Bikeinn.com
Dear Kevin, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
26 Jun 2024
Verified reviewGreat service and great updates regards delivery. Products top notch!
Reply from Bikeinn.com
Dear Justin, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
26 Jun 2024
Verified reviewI've been waiting for my order for a long time and it hasn't arrived!!!!
Reply from Bikeinn.com
Dear Volodymyr, We are very sorry to hear that you rated our service as not meeting your expectations. Please be assured that the experience of our customers is very important to us which is why we have verified your case and identified the issue. 06.06.2024 16:57 Vijfhuizen (NL) Delivered. https://tracking.dpd.de/status/en_EN/parcel/07174002766911 Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
26 Jun 2024
Verified reviewGreat
Reply from Bikeinn.com
Dear Thomas, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
22 Jun 2024
Verified reviewTOP !!!
Reply from Bikeinn.com
Dear H, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
22 Jun 2024
Verified reviewGore c3 are my favourite shorts, they are thin fabric but perfect for the summer. Best price on bikeinn
Reply from Bikeinn.com
Dear Tracy, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
22 Jun 2024
Verified reviewMakkelijk te bestellen en het artikel was correct ingepakt voor verzending.
Reply from Bikeinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
22 Jun 2024
Verified reviewfair prices, quick delivery and great range of products
Reply from Bikeinn.com
Dear Grant, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
22 Jun 2024
Verified reviewSwift and accurate delivery
Reply from Bikeinn.com
Dear John, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
22 Jun 2024
Verified reviewcorrect and fast delivery
Reply from Bikeinn.com
Dear J.H., Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
22 Jun 2024
Verified reviewFirst time using Bike Inn. No issues at all and delivery was a lot quicker than expected. Will definitely use again.
Reply from Bikeinn.com
Dear richard mason, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
22 Jun 2024
Verified reviewExcellent service all round
Reply from Bikeinn.com
Dear Ashish, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
22 Jun 2024
Verified reviewVše v pořádku dorazilo 👍 Doporučuji
Reply from Bikeinn.com
Dear Jiri, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
22 Jun 2024
Verified reviewvery fast delivery the product is great so far.
Reply from Bikeinn.com
Dear Bela, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
22 Jun 2024
Verified reviewSo it says it’s a UK website but it’s not based in the UK. Delivery wasn’t bad but I returned my item and it took weeks to get a refund despite my item being returned quickly. I contacted them to be told they were only working on returns delivered 3 days ahead of mine. Eventually got a refund, but this is not a UK based website despite looking so.
Reply from Bikeinn.com
Dear , Thank you for taking the time to share your comments about your experience with us. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback! Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
22 Jun 2024
Verified reviewVery lot of products, Good delivery. Miss opportunity to pay with Klarna.
Reply from Bikeinn.com
Dear Sverker, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
22 Jun 2024
Verified reviewWhilst this item is well made the wicker domed top didn't fit correctly, instead of the lid fitting flush to the top of the basket there was a gap of about 12mm between the lid & the basket at the leading edge so the lid didn't close flush to the basket. Upon receipt of the basket I had to re set the locking mechanism on the front of the basket to enable full closure of the top to the basket, Attention to detail, check the product to ensure you are sending out a quality item not an inferior one as in this case. I know the basket was not a lot of money but quality is just as important for cheaper items as it is for the more expensive ones. I suggest you pay more attention to the quality of your items before forwarding to your customers.
Reply from Bikeinn.com
Dear Mike, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
22 Jun 2024
Verified reviewI received empty package with out my order! 😳
Reply from Bikeinn.com
Dear, We are very sorry to hear that you rated our service as not meeting your expectations. Please be assured that the experience of our customers is very important to us which is why we have verified your case and identified the issue. A reimbursement was processed a few days ago, you should have received the corresponding amount by now, please consult your bank details. 11/06/2024 19:53:06 - Abono importe: 57.79 GBP 13/06/2024 11:13:47 - Devolucion importe: -57.79 GBP We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service. Please accept our sincerest apologies for any inconvenience caused. Kind regards
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A. A.
22 Jun 2024
Verified reviewItem arrived safely happy with product however delivery time and tracking was very poor would make me think twice about any future purchases from you
Reply from Bikeinn.com
Hello Dave, We are sorry for your comments. We did not intend to delay your order and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, that is why our dates are estimated not exact. https://www.royalmail.com/track-your-item#/tracking-results/GH698507541GB Your comments will be taken into account for continuous improvement. Please also bear in mind that you always have the choice between different transport companies in case you are not satisfied with the service of a particular courier. Best regards,
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