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Review Summary
Bikeinn is often described as easy and reassuring to use, with fast delivery, good prices and items that arrive as expected. Some customers also mention helpful service, including catching a delivery address mistake and keeping the transaction honest.
Delivery
"Delivered quicker than UK counterparts for orders placed at the same time. Good price Good product"
"Good service. the item was a good price and arrived well packaged and when promised."
"Good Experience. Decent delivery time"
Digital experience
"Prima betrouwbare webshop."
"Great website with a wide variety of cycling-related products at competitive prices."
"Ordering was easy but delivery was very very slow."
Choice
"amazing choice great price arrived on time"
"Kvalitetni proizvodi , širok asortiman , dobre cijene, brza isporuka"
"Brilliant range of products and super fast delivery"
Team expertise
"Great trust and honesty in the transaction"
"Very good, great service. I would recommend."
"Great price,service and communication.Highly recommended."
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A. A.
16 Jul 2024
Verified reviewGreat prices. Product was exactly as described. It took a couple of weeks to get here but I guess we can thank Brexit for that.
Reply from Bikeinn.com
Dear Stephen, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
16 Jul 2024
Verified reviewAlways fast delivery.
Reply from Bikeinn.com
Dear Kenneth, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
16 Jul 2024
Verified reviewQuick delivery to the UK, love the s-works torch shoes!
Reply from Bikeinn.com
Dear Cameron, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
13 Jul 2024
Verified reviewEasy ordering. Moderate prices and tracable shipping. No experience of returns so far.
Reply from Bikeinn.com
Dear Janne, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
13 Jul 2024
Verified reviewVery about the price of my crankset. Couldn’t find cheaper on any other website. Great range of products and fast delivery.
Reply from Bikeinn.com
Dear herve, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
13 Jul 2024
Verified reviewI found what I was looking for quite easily. Filling out the order was straightforward and the delivery was in good time. Very pleased with your service
Reply from Bikeinn.com
Dear Graham, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
13 Jul 2024
Verified reviewOrdered express when everything was in stock. After the order it was suddenly not in stock. Tries reaching out to bikeinn to get them to credit the amount of express shipping. But they won't answer the phone and no decent reply on mail or in whatsapp. This ione of the worst customer services i have ever recieved and i will never buy anything from tradeinn ever again.
Reply from Bikeinn.com
Dear Philip, We are very sorry to hear that you rated our service as not meeting your expectations. Rest assured, our customers' experience is very important to us, which is why we have verified your case and identified the issue. We offer a wide variety of products, many of them are in stock in our logistics center for immediate shipment and others appear with a longer delivery date, which means they come from other warehouses. When you select one of these products, you are given an expected delivery date based on the transit time of the product to our logistics center (from where all orders are sent) and the shipping time according to the shipping company you have chosen. We do our best to constantly improve our service, but occasionally, due to stock outages, duplicate orders and real-time working with stock, some items are shown in stock but may be out of stock or delivery may be delayed. . In this case and unfortunately, we can only transmit to our clients the delivery times indicated by our suppliers. Remember that you can modify or add items to your order from your account or cancel the order at any time if you prefer not to wait longer for a product. On the contrary, you will receive an email as soon as the order ships with the carrier's tracking number and the invoice. We have taken your comments into account and have sent them to the corresponding department in order to continually improve and take measures to also improve the quality of our services. Please excuse the inconvenience caused. Best regards,
Reply from A. A.
The loss of trust in this case won't be easily regained. You have lost a customer. And you are cowards to moderate the review. Hypocrisy
Show exchanges Hide exchanges -
A. A.
13 Jul 2024
Verified reviewFirst class service, fair price, and very quick delivery
Reply from Bikeinn.com
Dear Barry, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
13 Jul 2024
Verified reviewОчень доволен, всё хорошо!
Reply from Bikeinn.com
Dear Dmytro, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
13 Jul 2024
Verified reviewGood service and fast dileverd
Reply from Bikeinn.com
Dear f.r, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
12 Jul 2024
Verified reviewI was concerned that, despite apparently paying an extra fee for delivery, it took several days to arrive. Only later did I discover that it had come from Spain, hence the delay and the unexpected requirement to have to sign for delivery, which could have been inconvenient if I had not been at home as there was no prior warning of this. Had I actually known this company was not in the UK I would not have purchased from them. I had been attracted by the price, a mistake I will learn from.
Reply from Bikeinn.com
Hello Martin, We are sorry for your comments. We did not intend to delay your order and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, that is why our dates are estimated not exact. Your comments will be taken into account for continuous improvement. Best regards,
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A. A.
12 Jul 2024
Verified reviewIt would have been excellent if it arrived sooner. Great product, good price, just took a little bit longer to arrive than I expected.
Reply from Bikeinn.com
Dear David, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
12 Jul 2024
Verified reviewI'm in the UK so things take a tad longer to arrive, but this is offset by the great prices offered by Bike INN. Full tracking is available on your parcel as well so you always know where it is.. Great company.
Reply from Bikeinn.com
Dear Tim, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
12 Jul 2024
Verified reviewVery good value compared to other retailers with affordable shipping options. Item delivered on time with tracking updates provided throughout.
Reply from Bikeinn.com
Dear Ian, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
12 Jul 2024
Verified reviewGood selection of products. Although delivery was expected to be long, parcel actually arrived early. Kept informed of all stages in delivery process.
Reply from Bikeinn.com
Dear Claire, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
12 Jul 2024
Verified reviewExcellent product, amazing delivery time and im so so happy with the correspondence.
Reply from Bikeinn.com
Dear Curtis, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
12 Jul 2024
Verified reviewSuperb in every department
Reply from Bikeinn.com
Dear Phil, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
12 Jul 2024
Verified reviewI buy sports stuff almost exclusively here. The goods are cheaper and the delivery time is comparable to that in the Czech Republic
Reply from Bikeinn.com
Dear Miroslav, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
12 Jul 2024
Verified reviewItem was good value and was delivered on time
Reply from Bikeinn.com
Dear Danny, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
9 Jul 2024
Verified reviewReally good service just great
Reply from Bikeinn.com
Dear Richard, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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