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Review Summary
Aubade is praised for an easy, smooth shopping experience and quick ordering, with a website that customers describe as well laid out and simple to use. Many reviews also mention beautiful lingerie, good fit, and a service that feels efficient from purchase to delivery.
Delivery
"Very fast shipping - thank you"
"Amazingly great product line. Ease of shopping & express delivery."
"Nice stuff and good quality. Very elegant. I feel very good. Well packed and quick delivery."
Digital experience
"The navigation on site was easy and straight forward."
"I totally love Aubade the site is easy to use , there is a wide selection , delivery is always quick"
"It is all very nice and friendly website. It is easy in use and very clear. Clear overview of whether your size is available."
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A. A.
14 Aug 2022
Verified reviewI love the fit and cut of Aubade lingerie and their swimwear is also amazing
Reply from Aubade.com
Dear Customer, Thank you very much for taking the time to give us your positive feedback and share your experience about your Aubade lingerie. We wish you a lovely day and hope to see you soon. Kindest regards, The Aubade Paris team
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A. A.
14 Aug 2022
Verified reviewLove aubade silk xx
Reply from Aubade.com
Dear Customer, Thank you very much for taking the time to give us your positive feedback and share your experience about your Aubade lingerie. We wish you a lovely day and hope to see you soon. Kindest regards, The Aubade Paris team
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A. A.
14 Aug 2022
Verified reviewGreat
Reply from Aubade.com
Dear Customer, Thank you very much for taking the time to give us your positive feedback and share your experience about your Aubade lingerie. We wish you a lovely day and hope to see you soon. Kindest regards, The Aubade Paris team
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A. A.
14 Aug 2022
Verified reviewEasy site to navigate, the delivery was on time, I had to return the swimsuit as it did not fit very well , it bagged in the bottom part of the suit. Regarding returns, it cost over £9 to return! So because of this expense I may not attempt to buy a swimsuit from Aubade again. However I will definitely buy underwear as I know my size.
Reply from Aubade.com
Dear Customer, Thank you very much for taking the time to give us your feedback and share your experience. We want you to know that our goal is your complete satisfaction and that all your comments help us to improve our offer. We wish you a lovely day and hope to see you soon. Kindest regards, The Aubade Paris team
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A. A.
14 Aug 2022
Verified reviewAmazing service yet again from Aubade customer service to my delivery.I had the item well within two weeks (delivering to South Australia). My items were as described and absolutely gorgeous on. I do fine the bra conversion tricky though.
Reply from Aubade.com
Dear Customer, Thank you very much for taking the time to give us your positive feedback and share your experience about your Aubade lingerie. We wish you a lovely day and hope to see you soon. Kindest regards, The Aubade Paris team
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A. A.
14 Aug 2022
Verified reviewVery unhappy with delivery. It was supposed to be delivered to ou Chalet and we waited for many days for the delivery. Your customer service is very bad and has not reacted to many mails that have been written. Not premium brand experience. We are very dissapointed!
Reply from Aubade.com
Dear Customer, We acknowledge receipt of your review and thank you for taking the time to write to us. Your satisfaction is at the heart of our concerns and we regret that your experience did not align with your expectations. We are deeply sorry for the delivery issues and have relayed your message to the appropriate department. Please kindly note that a member of our Customer Care team will contact you shortly. We sincerely apologise for the inconvenience and remain at your disposal for any further assistance. Kindest regards, The Aubade Paris team
Reply from A. A.
Dear Aubade team, thank you for replying. The compensation -20% from new purchases sounds very unfair, when we waited three days for the products and called DHL customer service five times. I would kindly ask to take our feedback seriously. Thank you!
Reply from Aubade.com
Dear Customer, Thank you for your reply. We do understand the difficulties that occured during the delivery of your order and the effects it may has caused. Again we apologise deeply for the inconvenience and do our best to keep you satisfied. We inform you that our Customer Care team has contacted you by email. We thank you for your understanding and remain at your disposal for any further information. Kindest regards, The Aubade Paris team
Reply from A. A.
Dear Aunade team, the customer service has not contacted us after the previous e-mail. In our opinion this is not the way you treat >10 years old customers. Best wishes, Maximilian
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A. A.
7 Aug 2022
Verified reviewI have worn aubade for the last 30yrs - the first is always perfect and one of the few brands that fit perfectly. Colours and styles are Gorgeous. It never disappoints
Reply from Aubade.com
Dear Customer, Thank you very much for taking the time to give us your positive feedback and share your experience about your Aubade lingerie. We wish you a lovely day and hope to see you soon. Kindest regards, The Aubade Paris team
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A. A.
5 Aug 2022
Verified reviewI have been wearing this underwear for years.Beautiful and excellent quality lingerie , incredible comfortable , the best of the best.
Reply from Aubade.com
Dear Customer, Thank you very much for taking the time to give us your positive feedback and share your experience about your Aubade lingerie. We wish you a lovely day and hope to see you soon. Kindest regards, The Aubade Paris team
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A. A.
4 Aug 2022
Verified reviewHigh quality, great sizing, and all at a fair price.
Reply from Aubade.com
Dear Customer, Thank you very much for taking the time to give us your positive feedback and share your experience about your Aubade lingerie. We wish you a lovely day and hope to see you soon. Kindest regards, The Aubade Paris team
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A. A.
2 Aug 2022
Verified reviewGreat design and materials, quick delivery
Reply from Aubade.com
Dear Customer, Thank you very much for taking the time to give us your positive feedback and share your experience about your Aubade lingerie. We wish you a lovely day and hope to see you soon. Kindest regards, The Aubade Paris team
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A. A.
2 Aug 2022
Verified reviewI absolutely ADORE my 3 piece set! I purchased from Australia and the delivery was very fast delivered on a Sunday! I was so pleased from the moment I ordered and received the goods as described. I must say it is a little tricky converting the sizing though and would appreciate AUS sizing equivalent on chart as goggling offers a variety of sizes. Very happy and will be purchasing again.
Reply from Aubade.com
Dear Customer, Thank you very much for taking the time to give us your positive feedback and share your experience. We want you to know that our goal is your complete satisfaction and that all your comments help us to improve our offer. We wish you a lovely day and hope to see you soon. Kindest regards, The Aubade Paris team
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A. A.
1 Aug 2022
Verified reviewThe site was easy to use and I received a speedy response. The items were dispatched quickly and I received them much sooner than I expected. I was informed well at each stage of the process. I would certainly recommend Aubade to my friends.
Reply from Aubade.com
Dear Customer, Thank you very much for taking the time to give us your positive feedback and share your experience about your Aubade lingerie. We wish you a lovely day and hope to see you soon. Kindest regards, The Aubade Paris team
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A. A.
1 Aug 2022
Verified reviewQuick delivery to the United States West Coast. The tracking information was great. The website isn't so great. Lots of the links are broken. Most of the links go back to the language selector page. The filter for size doesn't work at all. It would be helpful to be able to search by size. The selection in larger sizes (34F) is limited in lingerie and non-existent in swimwear.
Reply from Aubade.com
Dear Customer, Thank you very much for taking the time to give us your positive feedback and share your experience. We want you to know that our goal is your complete satisfaction and that all your comments help us to improve our offer. We wish you a lovely day and hope to see you soon. Kindest regards, The Aubade Paris team
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A. A.
28 Jul 2022
Verified reviewLove the products. The website seems easy to use but the filters don’t work properly - when I filter for my size (32F) I find items which have sold out…. bit of a nuisance when you think you’ve found the perfect item!
Reply from Aubade.com
Dear Customer, Thank you very much for taking the time to give us your positive feedback and share your experience. We want you to know that our goal is your complete satisfaction and that all your comments help us to improve our offer. We wish you a lovely day and hope to see you soon. Kindest regards, The Aubade Paris team
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A. A.
27 Jul 2022
Verified reviewFabulous selection, great communication and service - I am delighted!
Reply from Aubade.com
Dear Customer, Thank you very much for taking the time to give us your positive feedback and share your experience about your Aubade lingerie. We wish you a lovely day and hope to see you soon. Kindest regards, The Aubade Paris team
Reply from A. A.
A pleasure - I am loving all of the products.
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A. A.
24 Jul 2022
Verified reviewI love the quality of your lingerie!
Reply from Aubade.com
Dear Customer, Thank you very much for taking the time to give us your positive feedback and share your experience about your Aubade lingerie. We wish you a lovely day and hope to see you soon. Kindest regards, The Aubade Paris team
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A. A.
23 Jul 2022
Verified reviewGreat design, fair delivery
Reply from Aubade.com
Dear Customer, Thank you very much for taking the time to give us your positive feedback and share your experience about your Aubade lingerie. We wish you a lovely day and hope to see you soon. Kindest regards, The Aubade Paris team
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A. A.
22 Jul 2022
Verified reviewI buy all lingerie from aubade for many years. Always perfect.
Reply from Aubade.com
Dear Customer, Thank you very much for taking the time to give us your positive feedback and share your experience about your Aubade lingerie. We wish you a lovely day and hope to see you soon. Kindest regards, The Aubade Paris team
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A. A.
22 Jul 2022
Verified reviewEasy to use website, good communications and speedy dispatch and delivery.
Reply from Aubade.com
Dear Customer, Thank you very much for taking the time to give us your positive feedback and share your experience. We wish you a lovely day and hope to see you soon. Kindest regards, The Aubade Paris team
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A. A.
22 Jul 2022
Verified reviewExcellent products but slow delivery
Reply from Aubade.com
Dear Customer, Thank you very much for taking the time to give us your positive feedback and share your experience. We want you to know that our goal is your complete satisfaction and that all your comments help us to improve our offer. We wish you a lovely day and hope to see you soon. Kindest regards, The Aubade Paris team
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