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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"Good costumer service. Prompt attendance"
"Website was clear and easy to use, staff were very friendly and helpful"
"Excellent service by the entire team at MB Ascot"
Friendliness & courtesy
"All excellent. A very good, calm and enjoyable service from Nathan and the rest of the team to buy our first electric vehicle."
"Great service, great car. Harry the salesman was super helpful from start to finish."
"Nice sales people, especially Sam."
Responsiveness
"Great staff and well priced. Everyone was very friendly and helpful."
"Multiple car purchaser and happy with the sales and service team's attitude and competency."
"The customer service was good, the staff were helpful and friendly."
Digital experience
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"The site is easy to navigate and does all that is required."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"The site was easy to navigate, the delivery was prompt and friendly. This was my first car bought online and was pleasantly pleased with my purchase"
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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Steve A.
31 Aug 2026
Verified reviewExcellent experience all round
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Rosemary A.
31 Aug 2026
Verified reviewExcellent service. Harry was extremely helpful without any high pressure selling, enabling us to make a clear decision on the day. The car has since exceeded our expectations.
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Gabor A.
31 Aug 2026
Verified reviewReally helpful, professional guys from beginning to end.
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Marilyn A.
31 Aug 2026
Verified reviewExcellent service from RIchard, the salesman. As a couple of pensioners we didn't know how the computer in car system worked but was given information which was helpful. We live over 80 miles away so probably won't be having our car serviced there in future.
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Orhan A.
31 Aug 2026
Verified reviewBuying my first car in the UK after moving from another country was a big step for me, so trust and good communication were especially important. Rory Bradley was very helpful from the beginning and always answered my questions quickly. The whole process was straightforward and much quicker than I expected. Even though the dealership was busy, the manager also took the time to come over and show us the car. I’m very happy with both the car and my experience at Vertu Hyundai Exeter.
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David carruthers A.
31 Aug 2026
Verified review10 out of 10 great sale great car and tom my rep was brilliant without any pressure from start to finish .
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Alison A.
31 Aug 2026
Verified reviewHaving seen a car I liked online, I went in to have a look. It had sold, but they looked at their other sites and found a car for me. All the staff were friendly, welcoming, and not a pushy salesperson in sight. They are also dog friendly, and all made a fuss of my little dog. Will was the salesperson I dealt with, and he was great at explaining everything. I will definitely be back to get another car, when the time comes.
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Paul A.
24 Aug 2026
Verified reviewFrom initially looking at their website, to see the selection of cars they had to offer, making my choice, telephoning them and speaking to John Brennan, who was extremely helpful, friendly and informative. Discussing, in depth, all the details of the car I was interested in, with my car as part exchange, and agreeing a fair price. Then completing the necessary documentation, culminating with John delivering the car to me the following week, was all hassle free and flawless. A thoroughly stress free experience, highly recommended for anyone looking to change their car, without all the fuss and trauma, normally associated with driving from dealership to dealership. Oh! and the car? Just what John said it was, with 12 months warranty and breakdown cover. All shinny and looking new.
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Jenna A.
24 Aug 2026
Verified reviewThe experience at Vertu Renault Derby was great because Jan helped in every way possible. I had recently had a poor experience with another dealership and after a vehicle write off, I knew I needed to go to Vertu to assist with my requirements. Jan knew everything I needed and has honestly found the most perfect vehicle that suits mine and my daughters needs. Jan has been very helpful along with Harvey who assisted at times. Can not fault any one in vertu renault and would highly recommend purchasing a vehicle from here.
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Emmanuel A.
24 Aug 2026
Verified reviewThe online navigation is very easy and straightforward. The service and delivery was excellent
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Andrew A.
23 Aug 2026
Verified reviewFantastic service throughout. Amir provided excellent customer service and kept us updated throughout.
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Rebecca A.
23 Aug 2026
Verified reviewGreat customer service Chloe was so friendly and helpful. I'm from the Midlands and made everything straightforward. I got a great deal and part exchange for my car. Thank you for all you help.
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H. A.
23 Aug 2026
Verified reviewEasy to access and pay reserve to try the car and felt safe and secure to do so.
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Keith A.
22 Aug 2026
Verified reviewVertu dealt with my enquiry, found my car, and prepared it for me, all efficiently and with coffee!
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Kayleigh A.
22 Aug 2026
Verified reviewAbsolutely fabulous place to buy a car, Alexander helped me through the entire process from looking for a car to purchasing and showing me the key features, setting up the service plan she was excellent and a huge help. I highly recommend anyone purchasing cars from here , I have done for years and never had an issue, absolutely fabulous place i will never go anywhere else! Thank you 😊
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Lisa grigg A.
22 Aug 2026
Verified reviewExcellent service
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John A.
22 Aug 2026
Verified reviewWe collected the car,we would recommend anyone to visit the showroom.
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Kara A.
21 Aug 2026
Verified reviewI would recommend Vertu MINI York to friends and family because I received excellent service from start to finish, completely stress free. Just the right amount of attention ..not a rushed or pressured sale
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P. A.
21 Aug 2026
Verified reviewVery reliable understanding Wanting to get the best deal for customer
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Oluwatobi A.
20 Aug 2026
Verified reviewGood customer service. Alex did a great job and the manager. Keep on GREAT SERVICE
Reviews displayed in chronological order
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