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Review Summary
Ultra Secure Direct comes across as a brand that makes ordering feel straightforward and reassuring. Customers repeatedly mention helpful support, quick answers to questions, and products that arrive fast and are easy to set up.
Delivery
"Great product quick delivery easy to set up"
"Easy to order, issue with order resolved fast with no problems, fast delivery very happy with product, would definitely use again and recommend"
"Fast delivery to my chosen place Very good products very happy Thanks"
Digital experience
"Easy to navigate site and order, quick delivery and a good product."
"Parking posts are robust and easy to install. Installation guidance provided which was very helpful. Online sales easy and delivery perfect and…"
Parking posts are robust and easy to install. Installation guidance provided which was very helpful. Online sales easy and delivery perfect and quick.
"Great product, great service. Thank you very much, could not have been simpler to order. Fantastic range of great products available."
Team expertise
"A good product, VERY accurately described. Good value. Well packaged and the company was also very helpful in answering a small question I had…"
A good product, VERY accurately described. Good value. Well packaged and the company was also very helpful in answering a small question I had subsequently about the product.
"Very helpful service"
"Have used before, excellent initial advice, excellent service, excellent after sales, highly recommended"
Responsiveness
"Good to deal with. Kept you up to date and arrived quickly"
"Delivery was rapid as promised, questions answered quickly and helpfully, I highly recommend them."
"Excellent and prompt service."
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A. A.
12 Jan 2022
Verified reviewReall good Communication very helpful
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A. A.
7 Jan 2022
Verified reviewLove the product and they seem to work and delivered quickly as well
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A. A.
7 Jan 2022
Verified reviewExcellent service and quality product.
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A. A.
7 Jan 2022
Verified reviewPoor and misleading product installation instructions for Ultrasecure 800 Long Range Gate Bell. However, telephone query to sort issue out.
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A. A.
6 Jan 2022
Verified reviewvery efficient in dealing with my request and supplying my new battery
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A. A.
6 Jan 2022
Verified reviewMy items were out of stock but I was contacted and offered alternatives at the same price. Arrived the next day. Great service.
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A. A.
6 Jan 2022
Verified reviewRrasonable
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A. A.
2 Jan 2022
Verified reviewI originally bought a BT PIR & Remote Control Alarm System (Non-GSM) with a remote alarm and external solar alarm for my shed 3 years ago. after the annual battery change the PIR refused to set, it paired with the remote but would not switch on or off. I ordered a replacement item which was delivered to a UK address in very quick time. I have yet to install the replacement as I live in Italy and have yet to receive it from my intermediary. I do like the products, the alarms are easy to install, loud and, up until recently, all parts have functioned correctly when required. My only criticism are the costs on the EU site, these are disproportionately high, considering the recent exchange rates, and the postage and packaging charges are excessively high.
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A. A.
31 Dec 2021
Verified reviewEquipment of good quality, well packaged and accompanied by clear instructions. Currently working well.
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A. A.
29 Dec 2021
Verified reviewExcellent as always!
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A. A.
29 Dec 2021
Verified reviewEverything was good
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A. A.
25 Dec 2021
Verified reviewGreat service, fast delivery. Technical assistance buy phone or email. Have used a couple times. Recommended.
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A. A.
24 Dec 2021
Verified reviewExcellent service with prompt delivery.
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A. A.
24 Dec 2021
Verified reviewREALLY PLEASED ALL ROUND. THANK YOU SO MUCH,
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A. A.
24 Dec 2021
Verified reviewWas a little smaller than I anticipated . However a good product all round
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A. A.
21 Dec 2021
Verified reviewGreat product from a professional and helpful company.Always on hand to provide help and advice throughout their range of security and safety equipment.
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A. A.
21 Dec 2021
Verified reviewAbsolutely perfect and just what I wanted. Now feel more secure. Will be ordering again in the future. Many thanks
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A. A.
21 Dec 2021
Verified reviewI contacted the technical support team for some advice before deciding to purchase. They were very helpful and friendly with excellent product knowledge and advice. My order arrived really quickly, 100% satisfaction couldn't ask for any more.
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A. A.
20 Dec 2021
Verified reviewProduct a bit flaky, I feel like it may worth replacing with an alarm from an established home security firm once possible . Messaged support to ask about an issue and they never came back. Alarm seems to work for now, but not inspiring too much confidence.
Reply from Ultrasecuredirect.com
Dear Sirs Thank you for the review about the Shed Alarm, I am sorry you have not had a reply to a question, but we can find no record of any emails from you asking these questions, can you please resend the email to info@ultrasecuredirect.com where we will be happy to answer the best we can. We look forward to hearing from you soon Regards Mark
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A. A.
18 Dec 2021
Verified reviewEXCELLENT
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