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Review Summary
uk.peugeot-saveurs comes across as a brand people return to for the look and the feel of its mills. Reviews mention beautiful design, solid construction, easy use, and a grind that leaves customers very pleased.
Delivery
"I am very satisfied with the product quality, the service, and the speed of delivery. I definitely recommend it to everyone."
"Excellent service, speedy delivery and top notch product"
"Really good salt mill, fast shipping - really recommend"
Digital experience
"Excellent website, easy ordering, fast delivery. The Line Salt and Pepper Mills are beautifully designed and do their job well."
"Love the brand and the web journey"
"The site is easy to use, and the communication and delivery were great."
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A. A.
23 Apr 2022
Verified reviewEasy to use website
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A. A.
23 Apr 2022
Verified reviewI have ordered two Paris pepper mills and delivery was for Croatia. Package came in time and I am very satisfied with mills.
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A. A.
23 Apr 2022
Verified reviewFantastic quality salt and pepper grinders at a great price with free delivery to Spain in super-fast time and with excellent communication along the way. Congratulations Peugeot 😀
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A. A.
23 Apr 2022
Verified reviewThe website is great. Easy to navigate and easy to find what you need and want.
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A. A.
23 Apr 2022
Verified reviewAs I didn't get a confirmation of my order, I ended up purchasing your product twice. I have now received two pepper grinders. Reviewing your terms for returning a product I have to pay to return your product. I suggest this should be free given this was caused by your systems. This is unbelievable poor customer service. Given your inadequate online platform I would not purchase online from your website again.
Reply from Uk.peugeot-saveurs.com
Dear Anders, I am sorry to read that you have not had a good experience with our website. Our system does generate an email order confirmation and we have not had any other customers experience this issue before, but we will certainly be investigating it, as you should have received one. I can only apologise for your convenience. However, you should not be paying for the return of the unwanted item, we offer free returns on all of our orders as standard, and especially if it is our error. Have you heard something different from our customer services department? If so, please could you let me know who you are speaking with and I can follow it up for you. Once again I am sorry for the inconvenience, it is not the experience we want our customers to have here in teh UK. And thank you for your lovely review of the product, much appreciated. I look forward to hearing from you. Kind regards Peugeot Saveurs UK Customer Service Team
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A. A.
23 Apr 2022
Verified reviewYou sent no confirmation email on my purchase, which is very unusual.
Reply from Uk.peugeot-saveurs.com
Hi Anders, Sorry to hear that you did not receive an order confirmation email with your order. Have you received your order? Many thanks Peugeot Saveurs UK Customer Service Team
Reply from A. A.
Yes, but because I had no confirmation, I ordered your product twice. Now I have two pepper grinders and would like to return one. Reading your terms, it looks like I have to pay for the return of your product which is poor customer service.
Reply from Uk.peugeot-saveurs.com
Dear Anders, Thank you for getting back to me, I have responded to your other review regarding returns. You will not need to pay for the return of this item. Kind regards Peugeot Saveurs UK Customer Service Team
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A. A.
16 Apr 2022
Verified reviewAfter some time spent researching products and looking at local dealer websites, I found the Peugeot-Saveurs site. The selection of products and options was by far the best, and the prices were as good or better than any dealers offered. Ordering was easy, and even though I live in Canada, shipping was fast and free in the case of this product because it met the very reasonable cost requirement. I would gladly order directly from Peugeot-Saveurs again.
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A. A.
16 Apr 2022
Verified reviewvery nice, easy to navigate, and compare
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A. A.
16 Apr 2022
Verified reviewThe Paris Classic 12 inch Peugeot Pepper mill arrived today. I am delighted with this purchase and the excellent delivery. Thank you very much!
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A. A.
16 Apr 2022
Verified reviewExcellent pepper mill, very good service. I would recommend it to everyone.
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A. A.
16 Apr 2022
Verified reviewYour products are good but your shipping department keeps screwing up. This is the second time that I have to ask them to send missing items. You have to improve on that front.
Reply from Uk.peugeot-saveurs.com
Dear Marc, Thank you for your review, although I am disappointed that our delivery is not up to scratch, I can only apologise for your inconvenience. We are always looking at ways to improve our system and certainly don't want you or any of our other customers to experience poor service. I will look into why this has happened, but would it be possible to take some more information from you please? You say on both occasions you have received an order with missing items, did you follow this up with our customer service team using the contact form on the website? If so, I can go direct to them about the orders and see where the issues lie. Once again I apologise for your inconvenience, it's certainly not how we want to operate. Kind regards Peugeot Saveurs UK Customer Service Team
Reply from A. A.
Yes, I communicated with Customer Services both time. It was Prachi Jain who helped me.
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A. A.
9 Apr 2022
Verified reviewArrived on time, well packaged.
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A. A.
9 Apr 2022
Verified reviewDisappointed with grinding action not consistent
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A. A.
9 Apr 2022
Verified reviewNo problems.
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A. A.
9 Apr 2022
Verified reviewEverything went well, navigating the site, ordering the product and the fast shipping.
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A. A.
9 Apr 2022
Verified reviewGorgeous salt and pepper mills. Works extremely smooth and looks stunning. Quality piece that will last years. Delivery arrived as expected, no issues whatsoever.
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A. A.
5 Apr 2022
Verified reviewI just love it. Love it.
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A. A.
5 Apr 2022
Verified reviewReturning customer: bought a chilli mill a while ago and added a complementary pepper mill. Delighted with the quality.
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A. A.
22 Mar 2022
Verified reviewWorked well !
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A. A.
22 Mar 2022
Verified reviewGreat price great product
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