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Review Summary
Smashinn comes across as a smooth place to order from, with easy navigation, quick replies and a process that feels straightforward from checkout to delivery. Customers repeatedly mention clear communication, good support after the order and items arriving as described, which makes the purchase feel reliable and low-friction.
Delivery
"Very fast delivery ang good support after the order."
"Timely service and arrived well packaged"
"Wszystko zgodne z opisem. Przesyłka do Polski sprawna i szybką. Sprzęt bardzo dobrej jakości. Polecam"
Digital experience
"Super goede site voor alles wat met padel te maken heeft. Mooi racket gekocht van assasin. Fabrikant uit Spanje dus kwaliteit."
"Łatwa nawigacja. Czas dostawy zgodny z podanymi informacjami. Produkt zgodny z opisem."
"Very good communication throughout the order process. Easy to navigate web site. Delivery on time. Lovely product, I’m very happy"
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A. A.
13 Jan 2024
Verified reviewCorrecte snelle levering van de bestelde producten. Goede kwaliteit tegen een redelijke prijs.
Reply from Smashinn.com
Dear Henk, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
13 Jan 2024
Verified reviewGood service - came as described, would use again
Reply from Smashinn.com
Dear Greg, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
13 Jan 2024
Verified review1) I still have not received one part of the order, those are the padel balls. The confirmation email stated that they would be delivered on 19-12-21-12, but nothing was heard after that. On December 27, I logged in to your site and asked where the order was, but I didn't hear anything back......the bad thing is that it was a Christmas present!!! The padel shoes were delivered on time. 2) Very strange that I had to pay shipping costs twice, while I ordered from 1 site and it is scandalous that on Wednesday I saw that the shipping costs are more than the cost of the balls...... very strange the double costs and still It's worse that I haven't received them yet. Joke Olthof
Reply from Smashinn.com
Hello, We are very sorry to hear that our service did not meet your expectations. We would like to remind you that the experiences of our customers are very important to us. We have therefore investigated your case, please note that the product 230209 HEAD RACKET Padel Pro Padel Balls Yellow 3 Balls was not sold by us, you need to contact the seller "Blaston Sport" using their communication platform. We have also taken your comments into consideration and forwarded them to the appropriate department in order to continue to improve and increase the quality of our services. We apologize for the inconvenience. Best regards
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A. A.
29 Dec 2023
Verified reviewGood price and stuck to the timeline for delivery which I was a bit worried about to start with, goods as described.
Reply from Smashinn.com
Dear Lily, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Dec 2023
Verified reviewI have bought racquets and accessories from Smashinn and everything has arrived in good time and well packaged. Have recommended the site to a number of people!
Reply from Smashinn.com
Dear Fiona, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
13 Dec 2023
Verified reviewGreat service
Reply from Smashinn.com
Dear Thomas, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
11 Dec 2023
Verified reviewExcellent deal! Perfect racket, fast shipping
Reply from Smashinn.com
Dear Jonas, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
4 Dec 2023
Verified reviewThis company was excellent. Its prices were very competitive and it communicated throughout the delivery of the goods which were well packaged.
Reply from Smashinn.com
Dear Laurence, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
3 Dec 2023
Verified reviewHelemaal prima deze site. Alles netjes afgehandeld. Duidelijke site, snelle levering en goede betaalmogelijkheden.
Reply from Smashinn.com
Dear Edwin, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
21 Nov 2023
Verified reviewVery good service
Reply from Smashinn.com
Dear Jerome, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
18 Nov 2023
Verified reviewTevreden kwam binnen 4dagen aan
Reply from Smashinn.com
Dear Yuri, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
18 Nov 2023
Verified reviewVery quick delivery and very happy with product
Reply from Smashinn.com
Dear Luca, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
18 Nov 2023
Verified reviewGood range of products at cost effective prices. Order process simple and delivery as promised.
Reply from Smashinn.com
Dear Robert, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
18 Nov 2023
Verified reviewI tried to return an item, which you should be able to fo free of charge under Consumer Law and Smashinn keep fobbing me off. Appalling service and terrible communication.
Reply from Smashinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Oct 2023
Verified reviewEasy ordering, at a competitive price. Delivery is fast, considering it had to come from Spain, within a few days. Well informed about delivery through track and trace
Reply from Smashinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Oct 2023
Verified reviewExcellent service. Good website. Speedy & efficient delivery with great communication
Reply from Smashinn.com
Dear Madeleine, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Oct 2023
Verified reviewGreat service. Item as described and delivered when stated.
Reply from Smashinn.com
Dear kerry danks, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Oct 2023
Verified reviewSend me the wrong padel racket(a cheaper version offcourse). Package arrived a day later than advertised.
Reply from Smashinn.com
Hello Sven, We truly regret the inconvenience caused. In case you have received a wrong product, you would need to submit a return request through your account, please. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some problems related to the order you received. (For example, the item is missing from the order, the customization is missing, the wrong color was sent, the product does not agree with the picture) If you have any further questions, please contact our customer service team by sending an email to support@tradeinn.com Best wishes
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A. A.
28 Oct 2023
Verified reviewgreat service
Reply from Smashinn.com
Dear swift tim, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
7 Oct 2023
Verified reviewThe padel bat I ordered arrived promptly and was exactly what I ordered. I was kept informed of delivery details throughout. Good service, no complaints .
Reply from Smashinn.com
Dear Caroline, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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