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Review Summary
Skimium comes across as a brand where the experience feels smooth and reassuring, with friendly staff who are quick to help and happy to adjust equipment when needed. Customers also mention clear advice, efficient service, and a team that listens and makes the process easy.
Friendliness & courtesy
"Friendly professional staff"
"Great shop Helpful freindly staff Thakkar Yann, top advise on the skis"
"Very friendly and helpful"
Team expertise
"Friendly, efficient service with care to listen to customer requirement and propose the appropriate equipment. Philipe has a happy team working for…"
Friendly, efficient service with care to listen to customer requirement and propose the appropriate equipment. Philipe has a happy team working for him and it reflects back to the customer.
"Very friendly staff and helped us a lot. A family of four and we rented our skis from the Flaine forum branch."
"Lovely staff"
Responsiveness
"The assistant had our booking and was quick and efficient at providing the equipment"
"Quick service, friendly staff, good equipment"
"Always get great equipment and customer service! Sophie is always very helpful and friendly!"
In-store experience
"great value ski shop with friendly and attentive service"
"Very convenient location, friendly and helpful staff. Good command of English language. Very happy using oh shop skimium. Wishing the staff at the…"
Very convenient location, friendly and helpful staff. Good command of English language. Very happy using oh shop skimium. Wishing the staff at the shop well.
"Excellent pre sale advice, efficient friendly service in the shop, great equipment. No waiting time and a bar in the shop!"
Choice
"Great range of equipment and helpful staff"
"Perfect location, great range of equipment and wonderful service. Could not be more pleased."
"Great service, tried out a couple of different skis to find the right option. Would recommend."
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A. A.
24 Jan 2024
Verified reviewVery easy to find and convenient for the Pleney Ski lift I had an issue with my helmet of the third day, took it back and was immediately provided a replacement.
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A. A.
24 Jan 2024
Verified reviewEasy
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A. A.
24 Jan 2024
Verified reviewExcellent service
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A. A.
24 Jan 2024
Verified reviewFantastic ski rental shop and the closest to the lifts and the train to Mont Chery. We have always had great equipment from here and they are quick with fittings. You can either take your equipment with you or leave it at the shop every day. We have used them for years and highly recommend them.
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A. A.
24 Jan 2024
Verified reviewSmooth service and didn't rush us when trying on boots.
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A. A.
24 Jan 2024
Verified reviewLoved the service and the equipment provided. Loved it that much i enquired about purchasing the boots when handling the rental items in. Thank you and will be using again
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A. A.
24 Jan 2024
Verified review.good experiance
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A. A.
24 Jan 2024
Verified reviewDisappointed with the quality of the skis and options available
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A. A.
23 Jan 2024
Verified reviewGood equipment at a good price. Shop location in the heart of the resort is ideal.
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A. A.
23 Jan 2024
Verified reviewThe staff were helpful and very friendly, all went smoothly and fastly. The gear was very good and I enjoyed using it!
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A. A.
23 Jan 2024
Verified reviewVery efficient with our group of 10.
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A. A.
23 Jan 2024
Verified reviewgreat staff but equipment was a bit tired
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A. A.
23 Jan 2024
Verified reviewGreat service and very helpful staff at Ski 1600
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A. A.
23 Jan 2024
Verified reviewI felt very unwelcome. The staff made very little effort to communicate with me. It was an uncomfortable collection and return experience. On return they said nothing to me and only when I prompted them for some sort of feedback that everything was alright did they say anything. At no point did they even ask my name. Won’t be using this shop again.
Reply from Skimium.co.uk
Hello Daniel, Thank you for taking the time to share your experience with us. We sincerely apologize for the discomfort and lack of communication you encountered during your recent visit. We understand the importance of clear communication and a welcoming atmosphere, and it's clear that we fell short of those expectations during your collection and return. We understand your decision not to use our shop again, but we genuinely hope you might reconsider in the future. We would be grateful for the opportunity to make amends and provide you with the positive experience you deserve. Once again, we apologize for any inconvenience caused, and we appreciate your honesty. Skimium team
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A. A.
23 Jan 2024
Verified reviewExcellent
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A. A.
23 Jan 2024
Verified reviewStaff were friendly, helpful and organised.
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A. A.
22 Jan 2024
Verified reviewExcellent all round! Great service and equipment. Definitely using again when we return!
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A. A.
22 Jan 2024
Verified reviewVery helpful and nice staff
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A. A.
22 Jan 2024
Verified reviewservice top
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A. A.
22 Jan 2024
Verified reviewGreat quality equipment.
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